Family mix does not exist

[9nz_q1-pi57kn]

Hi,

My wife (iPhone) and me (Android) do not have access to the family mix. We tried all the knowledge base articles and reinstalled the app.

When we go here: https://www.spotify.com/nl/account/family/  the page loads perpetually (3 dots ...)

Can you fix it so we can have access to our family mix?

[Katerina]

Hey there @9nz_q1-pi57kn,

Thanks for reaching out about this here in the Community!

One step that other users have mentioned that helped is leaving and re-joining the plan if possible. If you haven't given that a try yet, could you let us know if it helps? There are steps on how you can do this here.

If you're still having troubles, rest assured that our tech teams are currently looking into this. To find more info and stay up to speed with any updates we have to pass on, we'd recommend heading over to this Ongoing Issue and adding your +VOTE and requested information.

Hope this information is useful! We'll be right here if there's anything else we can help with though, just give us a shout.

Have a lovely day 🙂