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It makes no sense for me to pay for the Premium version of the platform and still receive ads and content that are not aligned with my interests.

My preferred musical genres are rock/rap/classical, and the platform frequently recommends songs that are out of context, from unrelated genres, or by unknown artists under the following excuse: โ€œThese recommendations are sponsored but match your musical taste.โ€ In addition, it does not even offer a โ€œdislikeโ€ option. This is advertising to someone who paid specifically not to have advertising. Furthermore, the service has declined in quality. Spotify used to be praised for its algorithm that truly matched music to the userโ€™s taste. Now you โ€œtilt the balanceโ€ to push sponsored songs. As a user, I am disappointed.

When I tried to contact support, there was an attempt to justify the algorithm with arguments such as โ€œthere is a song like that in one of your playlistsโ€ or โ€œyouโ€™ve listened to that genre before.โ€ These are weak and unviable arguments, especially considering the platform has removed the โ€œdislikeโ€ option.

I request that the platform return to offering a service that prioritizes user satisfaction rather than โ€œmusical pamphleteering".

3 Replies

The algorythm has declined because they replaced a lot of people working on it with AI. I myself have used Spotify for 13 years, but now I'm thinking about switching to Tidal. They're raising prices and trying to justify it by pushing out AI features that noone asked for (and which are terrible).

Today, I had a banner taking up ~1/3 of the window on desktop.  If these ads don't stop, I'm moving my family account to another service.

I complained to support about this and, after re-installing the app, they've made the ads go away.

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