Why do my Local files appear on another device, but won't download?

Rorey
Spotify Legend
15,133 Views

Answer:

 

If you're trying to sync Local Files to your mobile form your desktop, but for some reason certain songs won't sync and stay grayed out, you can usually solve it by double-checking the following:

 

  • Are you on the same WiFi as your desktop device
  • Do you have enough storage space on your mobile and desktop devices?
  • Are you over the 10,000 limit on your mobile or the 50,000 global limit of local songs?
  • Have you tried re-downloading the entire list, but see that the same songs stay grayed out?
  • Have you checked if the song’s already on Spotify?
  • Have you re-installed Spotify on both devices and re-downloaded everything?
  • Are other media players playing the track just fine?
  • Is the file a supported file format, like mp3?

 

If the track still just won't sync, here's what @Jacob_ suggested:

 

  • Re-download the song, but add it to a sub-folder of your "Downloads" folder.
  • Try downloading (or moving the file you already had) to a sub-folder, or different folder altogether.
  • Add that folder as a source for your Local Files.

 

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