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Play button missing in app on redirect from link

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Play button missing in app on redirect from link

Diouso
Casual Listener

Premium

U.S.A. 

 

Device

(iPhone SE, iPhone XR, iPhone X, iPhone 11 Pro, iPhone 11 Pro, Macbook Pro Late 2019)

Operating System

(iOS 13.5.1)

 

My Question or Issue

When redirected from my Facebook ad or from my landing page, some are experiencing no play button showing on the Spotify app mobile on iOS. (Have only tried on one Android device - LG G6 running older version of android and did not have issue).


I have personally not experienced this issue on my own device. I replicated the issue on my mom's device (iPhone SE) and little brother's device (iPhone 11 Pro). Issue started when Artist and her manager tried clicking link and had issue (iPhone XR and iPhone X).

 

I have attached screen shot of the issue.

 

Links:

https://gabbybmusic.com/fine-spotify (There are now two links here for the song, one direct link and one song embed.

 

https://open.spotify.com/track/0HICeGIH9ZA0l0IvetV5ho?si=aAtNfvtzRY24QIvY5tYWHQ (This is the direct link from the ad - I'm assuming many people are having the same issue as I have quite a few clicks to the link but less than 60 listens. Could be they didn't listen for 30 seconds, but the ratio of clicking to not listening would be quite crazy)

 

On all devices I have cleared Spotify cache - no help

Deleted Spotify, Restarted device, and reinstalled app - no help

Issue persists whether we try from Chrome or Safari.

 

If anyone has any insights, or can duplicate the issue and advise how to fix, I would appreciate greatly. I have been scratching my head for a couple days now.

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3 Replies

Re: Play button missing in app on redirect from link

Hubo
Rock Star 16
Rock Star 16

Hey @Diouso, thanks for coming to the Community for help!

 

Hmm, that looks odd. Could you check the country the account is registered to? Also, could you share the Spotify URI for this track? I'd love to take a closer look.

 

Keep me posted!

 

Have a good one,

Hubo

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Play button missing in app on redirect from link

Diouso
Casual Listener

Hey,

 

The account is registered to the United States.

 

URI is spotify:track:0HICeGIH9ZA0l0IvetV5ho

 

Thank you for taking a look at this!

Re: Play button missing in app on redirect from link

Hubo
Rock Star 16
Rock Star 16

Hey @Diouso,

 

Thanks for letting me know about that. Could you try to use this link to link to this track?

https://open.spotify.com/album/2uWJCcdTZLWmAtgFP9IMMt

Does the same thing happen? Keep me posted!

 

Have a good one,

Hubo 

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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