2 accounts with same email address, need to contact direct before they cancel family account

[lheramchuk]

Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Need to cancel Rogers only. Thanks.

[MattSuda]

Hey @lheramchuk

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.