3d secure problem

[perphenazine2mg]

Plan

Free

Country

Italy

Device

PC / Mobile Phone

Operating System

 Windows 10 / Android 9.0

My Question or Issue

Hi, I currently have a free account and never had a premium. When i try to buy it the payment gives back an error, then I get a notification on my phone that says that it was not allowed because Spotify does not use 3d Secure. 

[Alex]

Hey @perphenazine2mg,

Thanks for the post.

We'd recommend trying to subscribe for Premium from a different device.

Let us know if that works, and if not - send us a screenshot of the error message you're receiving.

Cheers.

[perphenazine2mg]

Hi, and thanks for the reply

I tried with 3 different devices:

• PC with Windows 10 and MS Edge, both normal and InPrivate mode
• Android Phone with Android 9.0 and Chrome
• Tablet with Android 10.0 and Chrome

Everytime i got the same error: once i validated the payment with my credit card i got back to the spotify payment screen and got a red box saying the payment did not complete and linking me to the payment troubleshooting page. Right now i decided to subscribe to the 3 free months, so i won't try again until december. The red box is the same other users here in the community got in other posts with the 3d secure problem. IMHO the problem lies not within the devices but with the 3d secure protocol. 

[Ver]

Hey @perphenazine2mg,

Thanks for keeping us posted 🙂
 

Glad to hear that you were able to activate the 3 months Premium. 

In case you get this error message again, can you send us a screenshot of it? Just make sure that any sensitive or private info is hidden. We'll look into this further.

The Community is here for you if there's anything else!

[24905471]

Merhaba iyi günler dilerim. 18 Eylül cumartesi günü saat 08.06'da benim haberim olmadan 18 liralık bir kesinti yaşanmış. Kesintinin nedeni Spotify üyeliği olarak gözüküyor. Telefonumun abonelikler sayfasına baktığımda ise Spotify premium üyeliğim olmadığı gözüküyor. Kesintinin nasıl ve kim tarafından kesildiğini nasıl öğrenebilirim?

[MafeG]

Hi @24905471,

Thank you for sharing your post on this thread. 

Hope you don't mind us replying in English, as it is the language of our Community. 

If your subscription was suddenly interrupted, then we suggest you check this article that gives you steps to perform if you were reverted to free. You can also take a look at this article in case your account shows a record of recent payments. 

Hope this helps. Don't hesitate to reach out again if you have questions.