AMEX Payment in Dubai

[BLUEBERLIN]

Plan Family

United Arab Emirates

I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected as the country, and Dubai is the postal region. Could this issue be fixed, please?

[Jose_M]

Hello @BLUEBERLIN!

Thanks for reaching out. I'll try to help you out. Can you let me know which country shows in your Spotify account page? Is this also the country that you're currently in? Just to make sure, can you make sure you're following these steps to update your payment method?

Keep me posted 🙂

[BLUEBERLIN]

Hi Jose, yes they all match: United Arab Emirates. Could you please confirm Spotify works with AMEX in the UAE?

[Jose_M]

Hello @BLUEBERLIN!

Apologies for the delayed response. I can confirm users from UAE should be able to use AMEX cards to purchase Premium.

If you have any VPN services enabled, can you try turning it off? If this doesn't work, can you try this process using another device?

Let me know how you get on!

[BLUEBERLIN]

It does not work.

[Jose_M]

Hello @BLUEBERLIN!

Thanks for trying this. Can you try using another wifi connection or mobile data to make sure this isn't connection-related?

Keep me posted!