Account Family

[TiagoLuiz]

Hey all. I am living with my sister for a while and she invited me to her family account. I have placed all the right details, such as address and zip code, but I can't get to work my ticket. I keep getting an error message like:

"3-oops, something went wrong. Try again"

I've tried several times and it simply doesn't work.

Why is that? I am a bit frustrated to be honest, as I had similar problems when I went to Europe for a sabbatical. 

Tiago

[Maxim]

Hey @TiagoLuiz,

Sounds like the system is unable to verify that you reside at the same address as the plan owner. I'd recommend reaching out to Support so they can do a manual verification: 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.