Account charged , Still no premium , refund promised

[Roylopezx12]

I paid for student premium but Spotify couldn't confirm that I was a student, and it promised not to chard my bank account, but it still did and I don't have premium!!

[Julian]

Hi @Roylopezx12, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and check the charge that you mention.

Let us know how it goes and if you have any other questions.