Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account hacked and subscription changed by Hacker

Account hacked and subscription changed by Hacker

Hi there, recently my account has been hacked by a mystery person and my subsciption changed to family with them adding their own profile. I only recently realised and have changed my passwords, logged out on all devices and changed my subscription back however I have been overcharged as to what the hacker signed me up for. I was paying $11.99 a month and have been charged $17.99 in my most recent bill. I am very unhappy with this and would like to be refunded the difference.

Reply
1 Reply

Hey @natnatwits,

 

please be aware that a refund is never guaranteed and all requests will get evalutaed on a case-by-case basis by the support.With that in mind, please fill out the contact form to create a ticket with support.
The support will do their best to get in touch with you as fast as possible, but please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

 

You should also follow the steps shown in this support article when you account got hacked.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts