Account

[#1]

Hi, I’m curious why my family can not log in to their account. We have the family package.

Thanks for your time and for helping me.

Jennifer

[Maxim]

Hey there,

Thanks for reaching out.

There can be various reasons as to why your family members are unable to log into their accounts. 🙂 It would really help if you could share a description of what exactly happens when they try logging in. For example, does an error message appear? If so, which one?

Looking forward to your reply.