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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4368 Views
  • 23 replies
  • 2 likes
  • 4368 Views
  • 23 replies
  • 2 likes

Can a person move from their own Spotify plan to the family plan?

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

  • Visitor
  • My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

WHY DO I HAVE TO PURSUE THE MATTER FURTHER.

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea.WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

  • Visitor
  • I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea. WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME
  • Jose_M
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Yesterday, I was charged $9.99 for a free service, Why?

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

  • Visitor
  • Please refund my $9.99. I must have hit something by mistake. So, please refund asap!
  • Jose_M
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Payment didn't go through

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there anything I can do?

  • Visitor
  • So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there any...
  • Jose_M
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! what happens to my 1 week premium mini if i buy a premium individual?

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

  • Newbie
  • what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?
  • Jose_M
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Gibt es einen Vertrag für Arbeitgeber / Firmen?

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

  • Visitor
  • Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I am no longer eligible for Spotify Premium Individual.

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it says that I am no longer eligible for Spotify Premiu...

  • Visitor
  • I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it s...
  • Jose_M
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

duo invite link is expired. Why will it not make a new one?

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

  • Visitor
  • I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??
  • Jose_M
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

How do I add a gift card to my payment?

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

  • Visitor
  • I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?

Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...

  • Visitor
  • Hello,   I have been subscribed to Spotify Premium, but my Premium membership expired months ago.   I would like to access my old liked songs or playlists, but when I log into my a...
  • Lyubka
  • Moderator
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Ads in Podcasts

PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?

  • Visitor
  • Plan Premium Country US Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are ads in podcasts allowed for Premium subscribers? 
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didnt recieve my benifits for buying Spotify Premium

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...

  • Casual Listener
  • I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...
  • MihailY
  • Moderator
  • 321 Views
  • 5 replies
  • 0 likes
  • 321 Views
  • 5 replies
  • 0 likes

Student/Hulu Login Issues

PlanStudent Premium/Showtime/Hulu (ads)CountryUnited StatezDevice(iPhone 14 and Roku Streaming)Operating System My Question or IssueSo I recently just switched to a Roku device and I’ve been trying to log back into my Hulu account I get from my Stude...

  • Visitor
  • Plan Student Premium/Showtime/Hulu (ads) Country United Statez Device (iPhone 14 and Roku Streaming) Operating System     My Question or Issue So I recently just switched to a Rok...
  • Jose_M
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

cobrança indevida de 7 reais

atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais

  • Visitor
  • atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais
  • Jose_M
  • Spotify Star
  • 1117 Views
  • 1 replies
  • 0 likes
  • 1117 Views
  • 1 replies
  • 0 likes

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar.

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem".Já verifiquei e os dois endereços estão corretos.Como resolvo isso urgente?

  • Visitor
  • Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem". Já verifiquei e os dois endereços estão corretos. Como resolvo isso urgen...
  • Jose_M
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! How many gift card can i redeem at the same time? Does the gift card add up

I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gives me a second month of premium spotify?

  • Newbie
  • I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gi...
  • Jose_M
  • Spotify Star
  • 766 Views
  • 1 replies
  • 0 likes
  • 766 Views
  • 1 replies
  • 0 likes

It says I'm not eligle for this plan, when I try to subscribe to premium

I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan and it won't let me.

  • Visitor
  • I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan an...
  • Jose_M
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

I want to go premium and I enter my card details but transaction fails.

The transaction always fails and then I am being charged for international processing fee for card validation.

  • Visitor
  • The transaction always fails and then I am being charged for international processing fee for card validation.
  • Jose_M
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

I bought a Premium Family but after changing my wifi password, all premium features are gone

PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy A01, HP LaptopOperating SystemAndroid, Windows 10 My Question or IssueI bought a Premium Family last January 7, I still have the receipt, however after we changed our wifi password today, Janua...

  • Casual Listener
  • Plan Premium Family Country Philippines Device Samsung Galaxy A01, HP Laptop Operating System Android, Windows 10   My Question or Issue I bought a Premium Family last January 7, I sti...
  • Jose_M
  • Spotify Star
  • 248 Views
  • 5 replies
  • 0 likes
  • Premium family
  • 248 Views
  • 5 replies
  • 0 likes