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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15649 Views
  • 27 replies
  • 3 likes
  • 15649 Views
  • 27 replies
  • 3 likes

Payment method

PlanPremiumCountryUSADeviceiPhone 11Operating SystemIdek My Question or issue So I can’t change the card associated with my account. I recently had to get a new card with my bank and after that Spotify won’t let me change my card. When I enter my car...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 11 Operating System Idek   My Question or issue  So I can’t change the card associated with my account. I recently had to get a new ...
  • Maxim
  • Spotify Star
  • 306 Views
  • 6 replies
  • 0 likes
  • 306 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagos

Contrate el plan duo. Lo cargue a mi tarjeta y se cobróEntro a la aplicación hoy, y me dice que tengo que pagar de nuevo

  • Visitor
  • Contrate el plan duo. Lo cargue a mi tarjeta y se cobró Entro a la aplicación hoy, y me dice que tengo que pagar de nuevo 
  • Susan_GP
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Duo Plan question

PlanPremium DUOCountryParaguay DeviceSamsung S23 Ultra Operating SystemAndroid 14 My Question or IssueMy girlfriend and I have separate premium accounts.I would like to know if I can purchase the DUO plan, apply it to her and use it together, without...

  • Visitor
  • Plan Premium DUO Country Paraguay   Device Samsung S23 Ultra   Operating System Android 14   My Question or Issue My girlfriend and I have separate premium accounts. I wou...
  • AdamDamon
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Can't send pin.

Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.

  • Newbie
  • Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.    
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium activation

Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account

  • Visitor
  • Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account
  • Maxim
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Gift card

Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it over again and again and had it all right but it still...

  • Visitor
  • Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it ove...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

used giftcard but still payed for subscrition

Plansingle plan but used a 3 month gift cardCountrycanadaDeviceiphone 11Operating Systemios 17 My Question or Issue i used my giftcard around december 11th and it was a 3 month plan but i still unnessecarily ended up paying $12 yesterday for my solo ...

  • Visitor
  •   Plan single plan but used a 3 month gift card Country canada Device iphone 11 Operating System ios 17   My Question or Issue   i used my giftcard around december 11th and...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Invite premium member to duo plan

PlanDuo/ individual premium Country Device(iPhone 13 Pro)Operating SystemiOS 16.1 My Question or IssueI joined the duo plan and invited my husband, he has an individual premium plan.After he joined his account to my duo plan his account now set as du...

  • Visitor
  • Plan Duo/ individual premium  Country   Device (iPhone 13 Pro) Operating System iOS 16.1   My Question or Issue I joined the duo plan and invited my husband, he has an indivi...
  • AdamDamon
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Family plan kicked all my family out

Hello - in the past 24 hours all my family members, all residing at my address, have been kicked off my Premium Family plan. The email and notice when trying to rejoin is that their address cannot be verified. They have been on this account for almos...

  • Visitor
  • Hello -   in the past 24 hours all my family members, all residing at my address, have been kicked off my Premium Family plan. The email and notice when trying to rejoin is that their address ...
  • sheristunes
  • Visitor
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Changing Country

PlanPremium CountryUnited Kingdom/Oman DeviceiPhone 13 Pro, MacBook Pro Operating SystemiOS 17 My Question or IssueI created a premium account when I was living in the United Kingdom, and had gotten a family plan. Now I have moved back to my home cou...

  • Visitor
  • Plan Premium   Country United Kingdom/Oman   Device iPhone 13 Pro, MacBook Pro   Operating System iOS 17   My Question or Issue I created a premium account when I was...
  • kaworu_bloodpaw
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

How can I add family to account?

I’d like to add my nephew to my account. I have premium and he lives in a different state. What is the best way to do this? Should I just get him his own premium account? PlanPremiumCountryUSADeviceiPhone 11- nephew, iphone15-me My Question or Issue

  • Casual Listener
  • I’d like to add my nephew to my account. I have premium and he lives in a different state. What is the best way to do this? Should I just get him his own premium account?  Plan Premium Countr...
  • Maxim
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Solved!! Individual to Duo Problem

I had an Individual plan for over 2 years and 3 months ago I decided to upgrade to a Duo plan so I can use it with my brother. After I did the upgrade Spotify started charging my card both the Individual and the Duo program. I tried cancelling my sub...

  • Casual Listener
  • I had an Individual plan for over 2 years and 3 months ago I decided to upgrade to a Duo plan so I can use it with my brother. After I did the upgrade  Spotify started charging my card both the ...
  • NWolfyL
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelling Premium Problems

PlanFree/Premium CountryPoland DeviceXiaomi Redmi Note 10 Operating SystemAndroid 13 My Question or IssueHey! So it blocked my app for a payment issue. I paid via PaySafeCard on google play and i cancelled the premium plan on the google play store ap...

  • Newbie
  • Plan Free/Premium   Country Poland   Device Xiaomi Redmi Note 10   Operating System Android 13   My Question or Issue Hey! So it blocked my app for a payment issue. I...
  • Ivelina
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay my subscription

I pay my subscription from Turkey, through Ozan, the first time I linked the card, everything went through and paid, but I had to delete the previous one, but the new one was not linked. It gives an error about payment, I changed two cards, but in va...

  • Newbie
  • I pay my subscription from Turkey, through Ozan, the first time I linked the card, everything went through and paid, but I had to delete the previous one, but the new one was not linked. It gives an ...
  • Lyubka
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Individual to Duo- can’t cancel my premium Account

Hi, my husband and I have both been paying for seperate Premium accounts. I upgraded to duo and invited my husband to join as a member. He accepted before cancelling his individual subscription. His account now automatically shows him to be on a duo ...

  • Visitor
  • Hi,  my husband and I have both been paying for seperate Premium accounts. I upgraded to duo and invited my husband to join as a member. He accepted before cancelling his individual subscriptio...
  • Anyk17
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не возобновился премиум. После двух снятий средства.

Я решил возобновить премиум по акции, пополнял через paypal. Средства были списаны. Бесплатный план так и остался. Че делать? Кому писать? PlanFreeCountry

  • Newbie
  • Я решил возобновить премиум по акции, пополнял через paypal.  Средства были списаны. Бесплатный план так и остался.    Че делать? Кому писать?    Plan Free Country &n...
  • Ivelina
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different Content on Web and iPhone App

PlanDuoCountryGermanyDeviceiPhone 8cOperating SystemiOS 15.5 === My Question or Issue === Hello to all, since many years, I am using Spotify “free” version, on my iPhone. I downloaded the Apps from the Brazilian App store. Consequently, I created ple...

  • Casual Listener
  • Plan Duo Country Germany Device iPhone 8c Operating System iOS 15.5   === My Question or Issue ===   Hello to all,   since many years, I am using Spotify “fre...
  • Maria
  • Moderator
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Your last payment didn't work"

A page saying "Your last payment didn't work." Comes up whenever i open the spotify app on desktop. The notification/page restricts me from doing anything unless i update the credit card info or cancel the premium subscription. I have cancelled the s...

  • Casual Listener
  • A page saying "Your last payment didn't work." Comes up whenever i open the spotify app on desktop. The notification/page restricts me from doing anything unless i update the credit card info or canc...
  • Ivelina
  • Moderator
  • 6410 Views
  • 3 replies
  • 0 likes
  • 6410 Views
  • 3 replies
  • 0 likes