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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148074 Views

69 replies

10 likes

Premium for Family
  • 148074 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93546 Views

89 replies

4 likes

  • 93546 Views
  • 89 replies
  • 4 likes

Superuser Contribution Se me descontó el dinero pero no se realizó el pago de mi plan

Se me descontó el dinero de mi tarjeta visa pero se me sigue haciendo el cobró de la mensualidad como si no hubiera pagado. Siempre se hace el pago automático pero esta vez falló ese proceso, tengo comprobante de que ya se me descontó el dinero

Visitor

Se me descontó el dinero de mi tarjeta visa pero se me sigue haciendo el cobró de la mensualidad como si no hubiera pagado. Siempre se hace el pago automático pero esta vez falló ese proceso, tengo c...

AlejaR

Moderator

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Need to change my Apple ID but want my Spotify account to transfer over to the new Apple ID

I have a premium account and need to change my Apple ID to a different Apple ID. Is it possible for me to be able to bring my Spotify account over to the new Apple ID?PlanPremiumCountryAustralia DeviceiPhone 15 My Question or Issue

Visitor

I have a premium account and need to change my Apple ID to a different Apple ID. Is it possible for me to be able to bring my Spotify account over to the new Apple ID? Plan Premium Country Austra...

Maxim

Spotify Star

4607 Views

1 replies

0 likes

  • 4607 Views
  • 1 replies
  • 0 likes

Solved!! I wanted to change the country and now it says that my plan is unavailable

PlanPremium IndividualCountryLithuaniaDeviceiPhone 13Operating SystemiOS 10My Question or IssueI have been living in Denmark and moved to Lithuania therefore I had to change my card payment. I was not allowed to pay with my card functioning in Lithua...

Newbie

Plan Premium Individual Country Lithuania Device iPhone 13 Operating System iOS 10 My Question or Issue I have been living in Denmark and moved to Lithuania therefore I had to change my card...

Maxim

Spotify Star

596 Views

1 replies

1 likes

  • 596 Views
  • 1 replies
  • 1 likes

Superuser Contribution Two plans working at the same time ?

I bought two plans today.One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription.I paid for both of them today. Do I have to pay Rs. 59 again after the completion of the first subscription of Rs. 119?

Visitor

I bought two plans today. One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription. I paid for both of them today. Do I have to pay Rs. 59 again after the comple...

Ivelina

Moderator

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Vodafone

hi,I currently receive Spotify premium through my Vodafone contract. The contract runs out in August, all Vodafone can tell me is that I will still be charged through them for my premium account. Can anyone confirm if this is correct and if so how mu...

Newbie

hi, I currently receive Spotify premium through my Vodafone contract. The contract runs out in August, all Vodafone can tell me is that I will still be charged through them for my premium account. C...

Maxim

Spotify Star

1503 Views

1 replies

0 likes

  • 1503 Views
  • 1 replies
  • 0 likes

Account

Hi, I’m curious why my family can not log in to their account. We have the family package. Thanks for your time and for helping me. Jennifer

Visitor

Hi, I’m curious why my family can not log in to their account. We have the family package. Thanks for your time and for helping me. Jennifer

Maxim

Spotify Star

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Problem with Giftcard - Zappka

Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that code is weird, but i didnt used it yet. Help me as...

Visitor

Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that...

Not applicable

6694 Views

3 replies

0 likes

  • 6694 Views
  • 3 replies
  • 0 likes

Superuser Contribution i have 12 month sportfy premium coupon plz use

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

1333 Views

5 replies

0 likes

  • 1333 Views
  • 5 replies
  • 0 likes

why did i lose access to hulu when i reactivated my plan?

I've had a premium plan for years but i lost access to hulu when i reactivated (i had to cancel for a few days while i waited for my paycheck). I really love spotify but losing hulu after the price increase makes me sad

Visitor

I've had a premium plan for years but i lost access to hulu when i reactivated (i had to cancel for a few days while i waited for my paycheck). I really love spotify but losing hulu after the price i...

Maxim

Spotify Star

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Audiobooks access plan

I recently canceled my Spotify plan because of the price increase and I saw that Spotify came out with a Basic plan. Is it the Audiobook access plan and if it is, can I still listen to music offline and free with ads? I just want to listen to music.

Visitor

I recently canceled my Spotify plan because of the price increase and I saw that Spotify came out with a Basic plan. Is it the Audiobook access plan and if it is, can I still listen to music offline ...

Maxim

Spotify Star

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

I don't ever use audiobooks in Premium plan. What is the link to change to everything premium?

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueReceived a notice that Premium plan is increasing to $11.99/month starting tomorrow. I never us...

Casual Listener

Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Receive...

Maxim

Spotify Star

1507 Views

4 replies

0 likes

  • 1507 Views
  • 4 replies
  • 0 likes

can't verify address for duo plan

I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop

Visitor

I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop

Floriek

Casual Listener

913 Views

2 replies

2 likes

  • 913 Views
  • 2 replies
  • 2 likes

Payment has charged by it says I don’t have premium anymore

I had Spotify and missed the payment but then it charged to my account. It’s now saying I don’t have premium. I don’t want to pay twice for this service

Visitor

I had Spotify and missed the payment but then it charged to my account. It’s now saying I don’t have premium. I don’t want to pay twice for this service

Billy-J

Spotify Star

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for BBOS 7 not detecting spotify premium?

PlanPremiumCountryMoldovaDeviceBlackberry bold 9900Operating SystemBBOS7 My Question or IssueSpotify for BBOS7 needs premium to be used. I started the free premium trial,yet I still cant use it,it tells me I need a premium account,which I have.

Newbie

Plan Premium Country Moldova Device Blackberry bold 9900 Operating System BBOS7   My Question or Issue Spotify for BBOS7 needs premium to be used. I started the free premium trial,yet ...

Maria

Moderator

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I just entered Spotify app and I get a notification that says you are the one you have one free month of Spotify premium but I don’t know how to get it

Casual Listener

I just entered Spotify app and I get a notification that says you are the one you have one free month of Spotify premium but I don’t know how to get it

Maria

Moderator

1238 Views

4 replies

0 likes

  • 1238 Views
  • 4 replies
  • 0 likes

Superuser Contribution Mudança de email.

Olá, boa noite, gostaria de fazer a mudança de e-mail, pois, tenho uma conta no endereç**bleep**, porém, eu o perdi, e pago o APP mensalmente, gostaria de fazer a mudança para ouvir no modo premium, mas com o e-mail atual. Fico no aguardo. ObrigadaOp...

Visitor

Olá, boa noite, gostaria de fazer a mudança de e-mail, pois, tenho uma conta no endereç**bleep**, porém, eu o perdi, e pago o APP mensalmente, gostaria de fazer a mudança para ouvir no modo premium, ...

Elena

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanPremiumCountryKenyaDeviceInfinix S5 Operating SystemAndroid 9 My Question or IssueI'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mpesa, which is recognised as a payment method in Kenya. I have received the transa...

Casual Listener

Plan Premium Country Kenya Device Infinix S5  Operating System Android 9   My Question or Issue I'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mp...

Faiiru

Casual Listener

1299 Views

2 replies

0 likes

  • 1299 Views
  • 2 replies
  • 0 likes

Lost Basic Family Plan after Premium Downgrade

PlanPremium FamilyCountryUSADeviceSamsung S22+Operating SystemAndroid 6.1 I downgraded to basic family plan then for some reason my payment did not go through. Because no payment went through on first attempt my entire family plan was discontinued an...

Visitor

  Plan Premium Family Country USA Device Samsung S22+ Operating System Android 6.1     I downgraded to basic family plan then for some reason my payment did not go through. ...

Maxim

Spotify Star

1095 Views

1 replies

0 likes

  • 1095 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Premium to duo

HOWDY DO! I have premium, I paid for a year up front with a gift card I received. If I wanted to switch do Duo how would that work? what would it cost?PlanPremium/DuoCountryUSA

Newbie

HOWDY DO! I have premium, I paid for a year up front with a gift card I received. If I wanted to switch do Duo how would that work? what would it cost? Plan Premium/Duo Country USA  

AlejaR

Moderator

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canadian user , changed country to Germany, but the duo account doesn't allow to add a person

PlanFree/PremiumCountryGermanyDeviceGoogle Pixel 8 ProOperating System Android My Question or IssueI was a Canadian user, now moved to Germany still paying my account with a Canadian credit card but now I have subscribed for a duo plan and added my a...

Visitor

Plan Free/Premium Country Germany Device Google Pixel 8 Pro Operating System  Android   My Question or Issue I was a Canadian user, now moved to Germany still paying my account wi...

AlejaR

Moderator

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes