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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51983 Views
  • 23 replies
  • 4 likes
  • 51983 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32583 Views
  • 19 replies
  • 2 likes
  • 32583 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21853 Views
  • 8 replies
  • 1 likes
  • 21853 Views
  • 8 replies
  • 1 likes

Covid-19 assistance 3 months for $9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu aand showtime not working.

/Premium for StudentsCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI am subscribed to Spotify premium for students. On my services page...

  • Visitor
  • /Premium for Students Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5x Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or I...
  • Petya
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Subscription switch - Premium accountholder to Duo user

PlanPremium/DuoCountryItaly My Question or IssueHi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account.From my profile, in "Available plans" page, I see that my active plan is "Spotify Prem...

  • Visitor
  • Plan Premium/Duo Country Italy     My Question or Issue Hi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account. From my ...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

Greetings,I have been using spotify premium for some time now, and came across the duo for partners.I have been trying to add my wife, but address confirmation is not working, even with both devices turned on, spotify app is on, device location is on...

  • Casual Listener
  • Greetings, I have been using spotify premium for some time now, and came across the duo for partners. I have been trying to add my wife, but address confirmation is not working, even with both devi...
  • Ivan
  • Spotify Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • Duo
    Premium
  • 269 Views
  • 3 replies
  • 0 likes

Superuser Contribution I already registered for Premium Duo, but my subscription is still for normal Premium plan

Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo My Question or Issue I still have the confirmation email for purchasing a premium duo. now I'm not able to listen due to payment failed. I checked the status is still ...

  • Visitor
  •   Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo   My Question or Issue I still have the confirmation email for purchasing a p...
  • Petya
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

PlanPremiumCountryCanadaOperating SystemIOS 13.6 My Question or IssueI tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something went wrong. Please try again or go to our support.” I tried from different ...

  • Visitor
  • Plan Premium Country Canada Operating System IOS 13.6   My Question or Issue I tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something wen...
  • Petya
  • Community Legend
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Superuser Contribution Being Double Charged for Premium Student Account

PlanPremium StudentCountryIndonesia My Question or IssueHello, I am using premium student subscription.I am being double charged.I only have one account.Per month on the 24th will always be invoiced and automatically pay using my credit card, but for...

  • Visitor
  • Plan Premium Student Country Indonesia   My Question or Issue Hello, I am using premium student subscription. I am being double charged. I only have one account. Per month on the 24th w...
  • Ivan
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • billing
    Double Charged
    Premium Student
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Not Working

PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...

  • Regular
  • Plan Premium Duo Country Canada Device Macbook Operating System iOS   My Question or Issue I upgraded to the Premium Duo plan this morning and can't add my significant other. There is ...
  • cordeliafrance
  • Regular
  • 3264 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
  • 3264 Views
  • 8 replies
  • 1 likes

Using a premium plan outside of my home country

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWith a premium plan should it be an issue if I spend more than 14 days outside of the country...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue With...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Solved!! chargred for using Spotify on a monthly bases, but I don't use Spotify!

Hi. I made an account on Spotify to try the free trails using my gmail email address, and that was on March, 2020. I created the account on the spotify website, I downloaded the app on android on Samsung device. When the free trials finished, I didn'...

  • Casual Listener
  • Hi. I made an account on Spotify to try the free trails using my gmail email address, and that was on March, 2020. I created the account on the spotify website, I downloaded the app on android on Sam...
  • MarwaS
  • Casual Listener
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Pay yearly for individual subscription instead of monthly

My Question or IssueI'm sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again. How can I set up my Individual account for yearly payment instead of monthly? PlanPremiumCountryBelgium DeviceSamsung Galaxy 10+O...

  • Visitor
  • My Question or Issue I'm sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again.  How can I set up my Individual account for yearly payment instead of ...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

I can't get a trial subscription

Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертовПланБесплатно / ПремиумСтранаРоссияУстройствоПКоперационная система...

  • Visitor
  • Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертов План Бесплатн...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Songs became unavailable after Premium paid

PlanPremium DUOCountryUkraineDevice(PC)Operating SystemWindows 10 My Question or IssueI listen and add songs to favorite list on free account, but after i paid for Premium DUO some albums and songs became unavailable to play (look at the picture). I ...

  • Casual Listener
  • Plan Premium DUO Country Ukraine Device (PC) Operating System Windows 10   My Question or Issue I listen and add songs to favorite list on free account, but after i paid for Premium DU...
  • EthanS1
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution j’ai été débité 2 fois

Bonsoir, je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci. en attente d’une réponse, merci

  • Casual Listener
  • Bonsoir,  je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci.  en attente d’une réponse, merci
  • jonadem
  • Casual Listener
  • 1449 Views
  • 8 replies
  • 2 likes
  • 1449 Views
  • 8 replies
  • 2 likes

Superuser Contribution Me cobro sin darme el plan

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo me deja contratar el plan Universitario ya que use el mes gratis, pero me cobra carg...

  • Newbie
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue N...
  • Peter
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to sign up to premium after moving countries

I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again. Now my country in my profile says USA, when I try to purchase premium I get "Som...

  • Casual Listener
  • I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again.    Now my country...
  • Xenia
  • Moderator
  • 1410 Views
  • 5 replies
  • 0 likes
  • moving
    Premium
  • 1410 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution premium payment problem

PlanPremiumTurkey Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueHello, I was in the Premium plan. I have been paying with a certain card but the card has expired. We got it fixed and got a different card number f...

  • Visitor
  • Plan Premium Turkey   Device (iPhone 8, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue Hello, I was in the Premium plan. I have been paying with a certain...
  • Peter
  • Spotify Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution UPI Autopay Payment option in monthly subscription plan

UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like to see the payment option in monthly subscription. Please imp...

  • Newbie
  • UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like ...
  • Peter
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 1 likes
  • 382 Views
  • 1 replies
  • 1 likes