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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129041 Views

69 replies

9 likes

Premium for Family
  • 129041 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57587 Views

87 replies

4 likes

  • 57587 Views
  • 87 replies
  • 4 likes

Can someone explain this?

PlanPremiumCountryIndia I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?

Visitor

Plan Premium Country India       I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?  

Bittencourt

Spotify Star

1996 Views

1 replies

0 likes

  • 1996 Views
  • 1 replies
  • 0 likes

Superuser Contribution Costi di chiusura di 49,99 euro

In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è possibile? Sul mio account risulta che il prossimo...

Visitor

In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è...

Vasil

Moderator

533 Views

3 replies

0 likes

  • 533 Views
  • 3 replies
  • 0 likes

Help: is it a spam email?

PlanPremiumCountryItalyDeviceMacbook Pro late 2012Operating SystemiOS 10 My Question or IssueHi everyone, I've just received an email that not ends "spotify.com", in which there is a Payment failure. They ask me to update and confirm my Premium payme...

Casual Listener

Plan Premium Country Italy Device Macbook Pro late 2012 Operating System iOS 10   My Question or Issue Hi everyone, I've just received an email that not ends "spotify.com", in which th...

Mapi1979

Casual Listener

6816 Views

2 replies

0 likes

  • 6816 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de passer de Premium a Duo

Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...

Casual Listener

Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...

Maria

Moderator

944 Views

6 replies

0 likes

  • 944 Views
  • 6 replies
  • 0 likes

Removed Facebook Login, lost subscription eventhough I paid for premium Duo

Hello - I purchased premium duo, paid. Sent a link to my partner and there was a country mismatch bc I was logged in with my FB and lived in a different country years ago. Now I can no longer retrieve my subscription or even re-purchase. Also, is the...

Visitor

Hello - I purchased premium duo, paid. Sent a link to my partner and there was a country mismatch bc I was logged in with my FB and lived in a different country years ago. Now I can no longer ret...

kaworu_bloodpaw

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pourquoi je paye mon abonnement premium alors que j'ai un abonnement duo?

Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se faire rembourser ?

Visitor

Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se f...

Ivelina

Moderator

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a 1 year subscription through a gift card. Can I change it to duo?

I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund on the remaining amount of money of my gift card?

Visitor

I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund ...

Joan

Moderator

629 Views

1 replies

1 likes

  • 629 Views
  • 1 replies
  • 1 likes

3 months Spotify trial No Code Sent

HiI just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts Log On to Spotify I juts land on the Validate Code pag...

Newbie

Hi I just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts L...

kaworu_bloodpaw

Roadie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola buenas tardes eh recibido un pago de Spotify Stockholm SE

me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify Stockholm SE asociado a su tarjeta terminada en **** el día 27/01/2024 a las 20:11 ...

Visitor

me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify <Snip - Moderator Edit> Stoc...

Susan_GP

Moderator

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My bank got debited but I still don't have premium

I tried to upgrade from free to duo on my spotify account, I live in Spain at the moment and used paypal + my spanish bank account to pay, but maybe my paypal is based in france? It said that the bank and the country are not the same BUT I got debite...

Casual Listener

I tried to upgrade from free to duo on my spotify account, I live in Spain at the moment and used paypal + my spanish bank account to pay, but maybe my paypal is based in france? It said that the ban...

Susan_GP

Moderator

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution why doesn't my country show up when i want to change to it?

i wanted to buy spotify premium but it said i needed a state (which aren't in my country) but when i tried to change it from the colonizer country (quite common to have). The country which im currently in doesn't show up, only the colonizer country.

Visitor

i wanted to buy spotify premium but it said i needed a state (which aren't in my country) but when i tried to change it from the colonizer country (quite common to have). The country which im current...

Eni

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Spotify Family - Belgium household, French card

PlanPremiumCountryBelgium AND France DeviceAllOperating SystemTested on Windows 11, Android 10 My Question or IssueI moved to Belgium some time ago but my payment is still on my French card.I want to switch to a family plan but I cannot invite member...

Casual Listener

Plan Premium Country Belgium AND France   Device All Operating System Tested on Windows 11, Android 10   My Question or Issue I moved to Belgium some time ago but my payment is s...

Luan

Spotify Star

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

404 Error Page for Premium Student

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multiple devices and browsers (Safari, Chrome, Edge) but...

Newbie

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multi...

Luan

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Changed from single premium to Premium Duo

Plan Premium Duo PremiumCountry Australia Device Account 1. Samsung Tablet Account 2 Macbook air 2020(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android and mac(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecent...

Newbie

Plan Premium Duo  Premium Country Australia    Device  Account 1. Samsung Tablet Account 2 Macbook air  2020 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operati...

Luan

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

same address duo account

PlanPremium duoCountryFrance Hi, I'm currently trying to create an account for my mom, so I subscribe to the duo plan, so we can have both our account (she didn't have one prior this) I put our French address, and we do both live there. The only thin...

Newbie

Plan Premium duo Country France   Hi, I'm currently trying to create an account for my mom, so I subscribe to the duo plan, so we can have both our account (she didn't have one prior this)&...

Luan

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Make payment

Need help my account has failed a payment and I changed credit cards but it’s not excepting it!

Visitor

Need help my account has failed a payment and I changed credit cards but it’s not excepting it!

AmeliaW87

Newbie

579 Views

2 replies

0 likes

  • 579 Views
  • 2 replies
  • 0 likes

Solved!! Spotify canseled my student premium without notice, and charged me full price 3 months in a row

PlanStudent/PremiumCountryUkraineDevicePhone, PCOperating SystemAndroid 13, Windows 10 My Question or IssueHello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not...

Casual Listener

Plan Student/Premium Country Ukraine Device Phone, PC Operating System Android 13, Windows 10   My Question or Issue Hello, I have always had a student subscription, but for the l...

LZEDMITRIY

Casual Listener

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quiero pasarme a premium pero la pantalla de premium esta en otro idioma

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

Visitor

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

Yordan

Moderator

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes