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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76175 Views
  • 27 replies
  • 5 likes
  • 76175 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43353 Views
  • 19 replies
  • 2 likes
  • 43353 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31372 Views
  • 17 replies
  • 3 likes
  • 31372 Views
  • 17 replies
  • 3 likes

I wanI put the monthly

I put to subscribe to the monthly plan and they subscribed to the annual plan so I want to ask for a refund

  • Visitor
  • I put to subscribe to the monthly plan and they subscribed to the annual plan so I want to ask for a refund
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu not working

Signed up for hulu with student package but its not working

  • Visitor
  • Signed up for hulu with student package but its not working
  • Vasil
  • Moderator
  • 238 Views
  • 4 replies
  • 0 likes
  • 238 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscription using Crypto.com Card

My Question or IssueI am from the Philippines, I want to subscribe to a Family premium plan but my Crypto.com VISA card was not accepted by SPOTIFY. I already use this card on most merchants here but it wont go through SPOTIFY. Need help.

  • Newbie
  • My Question or Issue I am from the Philippines, I want to subscribe to a Family premium  plan but my Crypto.com VISA card was not accepted by SPOTIFY. I already use this card on most merchants ...
  • Ver
  • Spotify Legend
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I paying subscription I use the free version

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

I have already canceled my Spotify subscription and still withdraws money from my visa every month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 2 likes
  • 169 Views
  • 1 replies
  • 2 likes

Superuser Contribution Paid for 1 month but not getting premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to cancel spotify account

PlanFree/PremiumCountryso if you want to know how to cancel spotify premium plan i am leave an article here Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country so if you want to know how to cancel spotify premium plan i am leave an article here  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...
  • Jeremy
  • Spotify
  • 196 Views
  • 2 replies
  • 1 likes
  • 196 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't change Russian region to another country, where I've moved to recently

PlanFree/PremiumCountryArmenia My Question or IssueHi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Armenia (where I've moved to). The thing is, that I had 1 year premium activat...

  • Casual Listener
  • Plan Free/Premium Country Armenia   My Question or Issue Hi, Spotify community.  After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Arm...
  • Maxim
  • Spotify Star
  • 2277 Views
  • 31 replies
  • 5 likes
  • 2277 Views
  • 31 replies
  • 5 likes

premium subscription changed to free after country change

PlanPremiumCountry Netherlands DeviceAndroid, PCOperating System(Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscription disappeared.How to restore it?

  • Casual Listener
  • Plan Premium Country Netherlands   Device Android, PC Operating System (Android, Windows 10)   I had a premium subscription for 1 year. After changing the country, my subscrip...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Subscription changed to free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to add a family member to my premium family account but was unable to I logged out a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wante...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Russian subscription

CountryRussiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWill trial subscription come back after letting Russia use Spotify freely? My free trial supposed to end...

  • Newbie
  • Country Russia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Will trial subscription com...
  • Flest
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed Payment for Premium

I am trying to switch the payment method from my credit card to a new VISA debit card by Crypto.com. I am based in Singapore and the card is issued in Singapore. I have also enabled the card for international usage, just in case. The debit card is al...

  • Newbie
  • I am trying to switch the payment method from my credit card to a new VISA debit card by Crypto.com. I am based in Singapore and the card is issued in Singapore. I have also enabled the card for inte...
  • Techs
  • Newbie
  • 2298 Views
  • 4 replies
  • 2 likes
  • 2298 Views
  • 4 replies
  • 2 likes

Subscription

I'm unable to pay for my premium and I've tried different debit cards, still payment failed .PlanStudent planCountryNigeria DeviceSamsung s8 My Question or IssueWhat other means can I use for payment

  • Newbie
  • I'm unable to pay for my premium and I've tried different debit cards, still payment failed . Plan Student plan Country Nigeria  Device Samsung s8     My Question or Issue Wh...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I am being charged from a plan I do not longer have!!

2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being two months now paying something I do not have! I request my ...

  • Visitor
  • 2 months ago, I changed from Spotify Duo to the family plan.   I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being ...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle the bane of my life.

I apologize in advance for any passive aggressive tendencies in the following.I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. I didn't buy premium for anything other than to remove the auto...

  • Newbie
  • I apologize in advance for any passive aggressive tendencies in the following. I am extremely aggravated by this problem.   I'm sick and tired of shuffle, I hate it with a seething passion. ...
  • Vasil
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed plans from Premium Family to Premium Individual Playlist issue

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different account to the main account that now has premium. ...

  • Visitor
  • We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different...
  • Yordan
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Can't login on my Premium account and don't know the email

Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the different emails that I have but just can't find the right one. Anyo...

  • Visitor
  • Hi,    I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the di...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

  • Visitor
  • Hi,   I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed.   Thank you!
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con mi tarjeta de regalo

Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta. Pasaron los tres meses gratis y ahora se puso el plan...

  • Newbie
  • Mi mamá por navidad me había regalado una tarjeta de regalo de $30 dólares, al canjearla me decía que me darían los primeros tres meses gratis y luego se comenzaría a usar el dinero de la tarjeta.&nb...
  • Eni
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution reembolso

olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.País: BrasilDispotivo: iphoneemail:**ble...

  • Visitor
  • olicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguar...
  • OscarDC
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes