Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremiumCountryIndiaDeviceDesktop (Linux), Nokia 6.1Operating SystemUbuntu 18.04.4 LTS, Android 10 My Question or IssueIt happened today when I paid ₹699 via UPI to attempt to purchase Spotify premium yearly prepaid plan from Google Chrome browser...
Plan Free/Premium Country: India Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid the subscription using Google Pay UPI and the money ...
PlanPremiumCountryIndiaDeviceRedmi Note 6 Pro My Question or Issue I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected in my spotify account. The account still shows free and the account type has not changed...
PlanPremiumCountryAustraliaDevice(iPhone 7) My Question or IssueHello, I currently have a premium subscription that I paid for with a gift card that expires in a few weeks. I bought a new gift card to redeem when the current one runs out but is there...
Hello, I have been using spotify for a long time and I love your service. However I guess my student discount ran out and I was charged the full price of the Sub, can I pretty please get reimbursed the over charge? I re-applied for the discount as I ...
Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.
When I try this I get an alert saying that I'm not eligible for this offer.
Can I convert two premium accounts into one duo without loosing the personalization data of the two accounts?
PlanPremiumCountryNetherlandsDeviceiPhone 8Operating SystemWindows 10 My Question or IssueIk wil graag mijn premium family abonnement bij Spotify zelf omzetten naar een premium family abonnement bij KPN. Ik dien dus eerst hier op te zeggen. Maar verl...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I recently decided to pick up Spotify after receiving a promo mail on both my personal and work mail. I enter credit card data and picked Spotify Premium. Turns out I wrongly followed the work mail which isn't linked to my personal account but to my ...
My Question or IssueI have bought a one month premium gift card and i have entered the code in a lot of times and it just shows the error message " Something went wrong. Please try again, or go to our support. " I have tried entering the code in on m...
I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them. Does anyone know where you can get them in NZ?
*community rock star edit - removed payment info*
Hi all, I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled? Or how does this work in terms of payment? Thanks,Huub
PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS13 My Question or IssueI have changed my subscription from premium to duo family. I have shared the activation link through messenger with my partner who managed to verify the address correct...
Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei get my emails from you in spanish, my language i danish and i dont understand spanish, can you please change it!
PlanPremiumCountryIsraelOperating SystemOn all devices My Question or IssueHi,I upgraded to premium but i still have ads and it keeps offering me to upgrade but i do have all the premium options.How to fix it?Thanks
I just redeemed a three month gift card for Spotify Premium and I just realized I could get the student plan and save money.If I get the student plan now, will it charge me again for the three months of premium I already paid for, or will it give me ...
PlanPremium with Hulu My Question or IssueI'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is an addon
Env: prod