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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1355 Views
  • 19 replies
  • 1 likes
  • 1355 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47286 Views
  • 20 replies
  • 3 likes
  • 47286 Views
  • 20 replies
  • 3 likes

Travelling overseas soon. can I access my Spotify files

I was going to subscribe to Spotify Premium so I can listen to my music when I am overseas. Will I be able to do this?

  • Visitor
  • I was going to subscribe to Spotify Premium so I can listen to my music when I am overseas. Will I be able to do this?
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Can't cancel subscription, have to call bank to dispute charges

I don't have a spotify account, just a recurring charge of 12.99 I'd like to stop paying. When I called the number listed with the transaction in my banking app I was informed I have no options without an account. I have 3 sons who all have their own...

  • Visitor
  • I don't have a spotify account, just a recurring charge of 12.99 I'd like to stop paying. When I called the number listed with the transaction in my banking app I was informed I have no options witho...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Add pay button

Please add button to pay for subscription in app or web. Im using other card for subscriptions and sometimes it’s just empty.Direct pay would be great.

  • Casual Listener
  • Please add button to pay for subscription in app or web. Im using other card for subscriptions and sometimes it’s just empty. Direct pay would be great.
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Can two people listen at the same time in duo

I have duo account and wondering why my partner and I can't listen to different music at the same time

  • Visitor
  • I have duo account and wondering why my partner and I can't listen to different music at the same time
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Change Plan doubt

I just had paid a year individual plan, but after payment, I have decide to migrate for a duo plan. I'm afraid to sign duo plan and pay it twice (it does not show the difference, just the whole payment). Should I go forward and will receive individua...

  • Visitor
  • I just had paid a year individual plan, but after payment, I have decide to migrate for a duo plan. I'm afraid to sign duo plan and pay it twice (it does not show the difference, just the whole payme...
  • AdamDam
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Number Invalid

I am from the Philippines and I am applying for student premium after I entered all the necessary details I was told my number was invalid I already double checked it and it was correct but it still say it's invalid I also tried it on another device ...

  • Visitor
  • I am from the Philippines and I am applying for student premium after I entered all the necessary details I was told my number was invalid I already double checked it and it was correct but it still ...
  • Eni
  • Moderator
  • 616 Views
  • 3 replies
  • 0 likes
  • 616 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to redeem Samsung 3 months free subription

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S22 UltraOperating SystemAndroid My Question or IssueI'm going to redeem the samsung 3 months free subscription.However, when I try to click the package on my samsung device, it always routes me to the ...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S22 Ultra Operating System Android   My Question or Issue I'm going to redeem the samsung 3 months free subscription. However, whe...
  • MihailY
  • Moderator
  • 380 Views
  • 3 replies
  • 0 likes
  • free 3 monts subscription
    Samsung S22 Ultra
  • 380 Views
  • 3 replies
  • 0 likes

Superuser Contribution me han cobrado más dinero que mi tarifa sin consentimiento

Yo siempre he tenido un plan de 5,99, este mes me han cobrado sin avisar 9,99. no lo entiendo por que soy estudiante.

  • Visitor
  • Yo siempre he tenido un plan de 5,99, este mes me han cobrado sin avisar 9,99. no lo entiendo por que soy estudiante.
  • Alex
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci paketim varken bir anda premium paketine geçiş yapılmış

öğrencilik hayatım devam ediyor ve öğrenci paketine sahiptim fakat daha demin kartımdan premium paket fiyatında bir para çekilmiş. Bir anda paket değişimi nasıl mümkün olabiliyor? tekrardan öğrenci belgemi yükledim ama bu parayı nasıl geri alabilirim...

  • Visitor
  • öğrencilik hayatım devam ediyor ve öğrenci paketine sahiptim fakat daha demin kartımdan premium paket fiyatında bir para çekilmiş. Bir anda paket değişimi nasıl mümkün olabiliyor? tekrardan öğrenci b...
  • Yordan
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Users with hacked spotify premium App

https://open.spotify.com/user/x0tnfhyz1avxcp1eh6mabexwf?si=zMPjDb3YThSldZiJVK022wand more users have a hacked spotify app and have premium without payments

  • Visitor
  • https://open.spotify.com/user/x0tnfhyz1avxcp1eh6mabexwf?si=zMPjDb3YThSldZiJVK022w and more users have a hacked spotify app and have premium without payments
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança em duplicidade

Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta bancária o valor de R$ 24,90 20/10/22 1903183496676107...

  • Visitor
  • Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta ban...
  • Dian
  • Spotify Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't pay with the same payment method after failed to pay it once

Student Subscription PlanStudentCountryIndonesiaDeviceXiaomiOperating SystemAndroid Q My Question or Issuei cant pay for my premium plan after failed once at the day that it were canceled because of insufficient balance

  • Newbie
  • Student Subscription  Plan Student Country Indonesia Device Xiaomi Operating System Android Q   My Question or Issue i cant pay for my premium plan after failed once at the day t...
  • MihailY
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join on Spotify duo plan

Hi can somebody help me with my problemI can't join in my partner's invite

  • Visitor
  • Hi can somebody help me with my problem I can't join in my partner's invite  
  • Novy
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Charged twice for the same account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Bougth wrong subscription

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...

  • Casual Listener
  • I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscri...
  • Sarah973
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Validity of one-day plan

My Question or IssueIf I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?

  • Visitor
  • My Question or Issue If I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

  • Casual Listener
  • I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  
  • AlejaR
  • Moderator
  • 1563 Views
  • 8 replies
  • 0 likes
  • 1563 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sudden adverts

Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro on the app. Has this started randomly for anyone else?

  • Visitor
  • Hey everyone!   I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro ...
  • AlejaR
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes