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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129354 Views

69 replies

10 likes

Premium for Family
  • 129354 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

58411 Views

87 replies

4 likes

  • 58411 Views
  • 87 replies
  • 4 likes

Spotify Kids not available on Premium Duo?

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my recommendations. So, I dutifully head over and upgra...

Visitor

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my r...

sharanam

Visitor

911 Views

2 replies

3 likes

  • 911 Views
  • 2 replies
  • 3 likes

Não consigo cancelar minha assinatura

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso não consigo cancela-lo

Visitor

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso nã...

Luan

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Why can't I change plans?

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

Visitor

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed egypt

the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i do

Visitor

the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i...

Ivelina

Moderator

2747 Views

4 replies

1 likes

  • 2747 Views
  • 4 replies
  • 1 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

Visitor

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...

Kiril

Moderator

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

Visitor

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

Maria

Moderator

3414 Views

3 replies

0 likes

  • 3414 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium plan is not active yet

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till nowSo i want to refund my money

Visitor

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till now So i want to refund my money

Yordan

Moderator

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

Visitor

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

Kiril

Moderator

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Can i change my Individual plan to Family plan if i paid with a third party

I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?

Newbie

I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?

Maxim

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik heb een maand betaald maar als ik wil inloggen krijg ik te zien wilt u n

ik wil inloggen ik heb vandaag betaald voor een maand premium accountmaar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan

Visitor

ik wil inloggen ik heb vandaag betaald voor een maand premium account maar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan

Elena

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Why is Spotify charging my bank account and I don’t have premium

Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.

Visitor

Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.

Maxim

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my Showtime account from my Spotify account?

I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gain access to that account and subscribe again but it...

Newbie

I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gai...

Ivelina

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Subscription Still Getting Ads

PlanPremium DuoCountryUSDeviceiPhone and Xbox Series S Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo to get ads.

Visitor

Plan Premium Duo Country US Device iPhone and Xbox Series S   Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo...

OscarDC

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

Visitor

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....

Yordan

Moderator

1317 Views

4 replies

1 likes

  • 1317 Views
  • 4 replies
  • 1 likes

Superuser Contribution How come I be charged 29,858 VND ($1,22) in the first trial month of a Premium account?

Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...

Visitor

Hi, I recently checked my banking account as a monthly financial checking habit.  I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...

Yordan

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème d'inscription avec identifiants Bouygues Télécom à Spotify Premium

Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de la publicité Bouygues Télécom m'a dit de vous contacter pou...

Newbie

Bonjour  Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de l...

Ivelina

Moderator

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes