Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Alex
  • Moderator
  • 48407 Views
  • 20 replies
  • 4 likes
  • 48407 Views
  • 20 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30024 Views
  • 19 replies
  • 2 likes
  • 30024 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20950 Views
  • 6 replies
  • 1 likes
  • 20950 Views
  • 6 replies
  • 1 likes

Superuser Contribution Charged ₹699 via UPI for Premium Yearly, but still have Free

PlanPremiumCountryIndiaDeviceDesktop (Linux), Nokia 6.1Operating SystemUbuntu 18.04.4 LTS, Android 10 My Question or IssueIt happened today when I paid ₹699 via UPI to attempt to purchase Spotify premium yearly prepaid plan from Google Chrome browser...

Screenshot_20200615-190514_3.png su-a-xi_0-1592240802893.png Screenshot from 2020-06-15 22-42-54.png Screenshot from 2020-06-15 22-44-04.png
  • Visitor
  •   Plan Premium Country India Device Desktop (Linux), Nokia 6.1 Operating System Ubuntu 18.04.4 LTS, Android 10   My Question or Issue It happened today when I paid ₹699 via UPI t...
  • Mario
  • Spotify Legend
  • 566 Views
  • 11 replies
  • 0 likes
  • 566 Views
  • 11 replies
  • 0 likes

Superuser Contribution Premium Subscription payment issue

Plan Free/Premium Country: India Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid the subscription using Google Pay UPI and the money ...

  • Visitor
  • Plan Free/Premium Country: India   Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) &...
  • Mario
  • Spotify Legend
  • 308 Views
  • 4 replies
  • 0 likes
  • 308 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment through UPI does not reflect in spotify account

PlanPremiumCountryIndiaDeviceRedmi Note 6 Pro My Question or Issue I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected in my spotify account. The account still shows free and the account type has not changed...

  • Visitor
  •   Plan Premium Country India Device Redmi Note 6 Pro   My Question or Issue   I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected ...
  • Mario
  • Spotify Legend
  • 776 Views
  • 7 replies
  • 0 likes
  • 776 Views
  • 7 replies
  • 0 likes

Can I redeem my gift card for premium before my current premium expires?

PlanPremiumCountryAustraliaDevice(iPhone 7) My Question or IssueHello, I currently have a premium subscription that I paid for with a gift card that expires in a few weeks. I bought a new gift card to redeem when the current one runs out but is there...

  • Newbie
  •   Plan Premium Country Australia Device (iPhone 7)   My Question or Issue Hello, I currently have a premium subscription that I paid for with a gift card that expires in a few week...
  • tysonk1
  • Visitor
  • 1181 Views
  • 2 replies
  • 0 likes
  • GIFT CARD RENEWAL FOR PREMIUM
  • 1181 Views
  • 2 replies
  • 0 likes

Solved!! I was charged outside of my Student University Discount, can I get a refund?

Hello, I have been using spotify for a long time and I love your service. However I guess my student discount ran out and I was charged the full price of the Sub, can I pretty please get reimbursed the over charge? I re-applied for the discount as I ...

  • Visitor
  • Hello, I have been using spotify for a long time and I love your service. However I guess my student discount ran out and I was charged the full price of the Sub, can I pretty please get reimbursed t...
  • Joel-M
  • Composer
  • 310 Views
  • 2 replies
  • 0 likes
  • sub
    Subscription
  • 310 Views
  • 2 replies
  • 0 likes

Superuser Contribution debit card as payment

Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.

  • Visitor
  • Hi, I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and...
  • juaned
  • Visitor
  • 581 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 581 Views
  • 3 replies
  • 0 likes

Re: Spotify Premium with Hulu switch to Duo?

When I try this I get an alert saying that I'm not eligible for this offer.

  • Casual Listener
  • When I try this I get an alert saying that I'm not eligible for this offer.
  • jdfidalgo
  • Visitor
  • 2143 Views
  • 13 replies
  • 5 likes
  • 2143 Views
  • 13 replies
  • 5 likes

Duo conversion

Can I convert two premium accounts into one duo without loosing the personalization data of the two accounts?

  • Newbie
  • Can I convert two premium accounts into one duo without loosing the personalization data of the two accounts?     
  • Billy-J
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Omzetten van een Spotify Family van Spotify naar een Spotify Family van KPN

PlanPremiumCountryNetherlandsDeviceiPhone 8Operating SystemWindows 10 My Question or IssueIk wil graag mijn premium family abonnement bij Spotify zelf omzetten naar een premium family abonnement bij KPN. Ik dien dus eerst hier op te zeggen. Maar verl...

  • Visitor
  • Plan Premium Country Netherlands Device iPhone 8 Operating System Windows 10   My Question or Issue Ik wil graag mijn premium family abonnement bij Spotify zelf omzetten naar een premi...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

How do I purchase an online gift subscription for someone in another country? No luck with paypal

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Credit card and account issue

I recently decided to pick up Spotify after receiving a promo mail on both my personal and work mail. I enter credit card data and picked Spotify Premium. Turns out I wrongly followed the work mail which isn't linked to my personal account but to my ...

  • Visitor
  • I recently decided to pick up Spotify after receiving a promo mail on both my personal and work mail. I enter credit card data and picked Spotify Premium. Turns out I wrongly followed the work mail w...
  • OneByBoo
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Spotify one month gift card not working

My Question or IssueI have bought a one month premium gift card and i have entered the code in a lot of times and it just shows the error message " Something went wrong. Please try again, or go to our support. " I have tried entering the code in on m...

  • Casual Listener
  • My Question or Issue I have bought a one month premium gift card and i have entered the code in a lot of times and it just shows the error message "  Something went wrong. Please try again, or&...
  • OneByBoo
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Where can I purchase a Spotify gift card in New Zealand?

I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them. Does anyone know where you can get them in NZ?

  • Casual Listener
  • I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them.  Does anyone...
  • lilyleishman
  • Casual Listener
  • 5290 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 5290 Views
  • 3 replies
  • 0 likes

Solved!! Re: upgrade from Individual to duo or Family

Hi all, I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled? Or how does this work in terms of payment? Thanks,Huub

  • Casual Listener
  • Hi all,   I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled?...
  • Hubke
  • Casual Listener
  • 688 Views
  • 4 replies
  • 0 likes
  • 688 Views
  • 4 replies
  • 0 likes

Solved!! Premium Duo Acrivation Issue

PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS13 My Question or IssueI have changed my subscription from premium to duo family. I have shared the activation link through messenger with my partner who managed to verify the address correct...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 6s Operating System iOS13   My Question or Issue I have changed my subscription from premium to duo family. I have shared the activation link...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Wrong email language

Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei get my emails from you in spanish, my language i danish and i dont understand spanish, can you please change it!

  • Visitor
  • Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i get my emails from you in spanish, my lang...
  • TreyAnastasio
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution upgraded to premium but still have ads

PlanPremiumCountryIsraelOperating SystemOn all devices My Question or IssueHi,I upgraded to premium but i still have ads and it keeps offering me to upgrade but i do have all the premium options.How to fix it?Thanks

  • Regular
  •   Plan Premium Country Israel Operating System On all devices   My Question or Issue Hi, I upgraded to premium but i still have ads and it keeps offering me to upgrade but i do ha...
  • Betty_777_77
  • Regular
  • 798 Views
  • 11 replies
  • 0 likes
  • Premium
  • 798 Views
  • 11 replies
  • 0 likes

Student Plan and Redeemable Code

I just redeemed a three month gift card for Spotify Premium and I just realized I could get the student plan and save money.If I get the student plan now, will it charge me again for the three months of premium I already paid for, or will it give me ...

  • Visitor
  • I just redeemed a three month gift card for Spotify Premium and I just realized I could get the student plan and save money. If I get the student plan now, will it charge me again for the three mont...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Changing from spotify with hulu to spotify duos

PlanPremium with Hulu My Question or IssueI'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is an addon

  • Visitor
  •   Plan Premium with Hulu     My Question or Issue I'm trying to find information if I change from premium with Hulu to Duos if I will lose my hulu subscription or if the Duos is ...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Env: prod