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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21925 Views

28 replies

4 likes

  • 21925 Views
  • 28 replies
  • 4 likes

Spotify Duo does not accept partner

When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have to do that they previously lived in another country,...

Visitor

When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have t...

Billy-J

Spotify Star

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

Move from Premium Duo to Family and change plan owner

We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this?My son has cancelled his subscription but I cannot see how to start a family plan in my name and invite my ...

Visitor

We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this? My son has cancelled his subscription but I cann...

Billy-J

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Como posso conseguir reembolso ?

Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio

Visitor

Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio

Billy-J

Spotify Star

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Missed payment date but when I put money it was deducted but still no subcription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my plan change over to the student plan?

My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in the hope of getting the student plan but even when ...

Visitor

My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in ...

Billy-J

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Change my account to Duo, but my wife can't join....Spotify says email attached to another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Can't access my playlist

I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.

Visitor

I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.  

Billy-J

Spotify Star

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Too many change password notifications

Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?

Casual Listener

Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?

Maxim

Spotify Star

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

¿como pueden tomar a cuanta el pago doble de un mismo mes?

En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios

Visitor

En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios

Anyk17

Spotify Star

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not eligible for promotion -- can't sign up for regular Premium

CountryCanada (Quebec) My Question or IssuePremium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry you are not eligible for that plan. Here are some other ways to...

Newbie

Country Canada (Quebec)   My Question or Issue Premium page only lists packages with promotion attached. 3 months free is not available for Quebec. Clicking on one of the options says "Sorry...

Maria

Moderator

2191 Views

9 replies

0 likes

  • 2191 Views
  • 9 replies
  • 0 likes

Premium Duo account where only manager gets access to free audiobooks

Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought we should have the same benefits?

Visitor

Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought ...

Billy-J

Spotify Star

609 Views

1 replies

1 likes

  • 609 Views
  • 1 replies
  • 1 likes

Why is my premium account not being acknowledged as such on my macbook?

Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to audiobooks, music, and podcasts off all my devices, bu...

Visitor

Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to aud...

osornios

Spotify Star

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

web player playing ads while logged in with premium account

Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.

Regular

Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.

osornios

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Re: Let's introduce ourselves!

I think you should know I canceled my Spotify subscription because there is no way to refuse the recommendations of what you don't like. For podcasts, there is no such function in principle, they will shove something in your face that you would never...

Casual Listener

I think you should know I canceled my Spotify subscription because there is no way to refuse the recommendations of what you don't like. For podcasts, there is no such function in principle, they wil...

osornios

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

I changed my plan but the price is still the same

I had subscribed for premium individual plan, I changed it to student plan but in the app it stays that it’s still charging me the individual plan fee not the student fee

Visitor

I had subscribed for premium individual plan, I changed it to student plan but in the app it stays that it’s still charging me the individual plan fee not the student fee

Maxim

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Upgraded to Duo but it still says Invididual and I can't add another person.

I just upgraded from Individual to Duo. However, it still says "Premium Individual" on my account page. I am also unable to add anyone to the plan. PlanPremium Duo CountryUK

Casual Listener

I just upgraded from Individual to Duo.   However, it still says "Premium Individual" on my account page. I am also unable to add anyone to the plan.   Plan Premium Duo   Countr...

MartinT

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes