Error switching from Premium Duo to Basic Duo

[michaelbcn]

Plan

Premium Duo

Country

USA

Device

MacBook or iPhone

My Question or Issue

I am trying to downgrade my plan from Premium Duo to Basic Duo. The option is shown as available, but every time I try it I get an error message "Oops! Something went wrong, please try again." This is happening both using my laptop or phone over the course of several weeks.

How can I troubleshoot this?

[Maxim]

Hey @michaelbcn,

Thanks for reaching out.

I recommend giving it another try in an incognito window. 🙂 In addition to that, you can also give it a try through a different browser, if possible.

Let me know how it goes!