Premium Subscription

[Madhusudan]

I payed for premium account bye phone pay but I not get premium subscription please check account and solve the problem. 

[OscarDC]

Hey @Madhusudan,

Thank you for reaching out to the Community.

Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. So, we’d also recommend checking this article for more info. 

Hope this helps. If anything else comes up, the Community will be here for you.

[Madhusudan]

How I get refund payment

[Eni]

Hey there @Madhusudan, 

Thanks for getting back to us. 

Just to confirm, have you checked if you have another account on Spotify where you made the payment with the steps @OscarDC sent previously? 

If you haven't found any additional accounts and you've made sure that you've been charged, we suggest that reach out to our Support team through any of these channels so they take a closer look and further assist you with this.

Lastly, you can check this article for more info about our refund policy. 

Hope this helps. If you need a hand with anything else, the Community is here for you.