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Please see below the most popular frequently asked questions.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7708 Views
  • 23 replies
  • 2 likes
  • 7708 Views
  • 23 replies
  • 2 likes

Superuser Contribution Can I buy a gift card in Romania?

PlanPremiumCountryRomaniaDeviceAnyOperating SystemAny My Question or IssueCan I buy and use gift cards for upgrading to premium in Romania? Where can I do it?

  • Casual Listener
  •   Plan Premium Country Romania Device Any Operating System Any   My Question or Issue Can I buy and use gift cards for upgrading to premium in Romania? Where can I do it?
  • MihailY
  • Moderator
  • 1243 Views
  • 1 replies
  • 0 likes
  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 Month Premium Mini instead of 1 Month Premium

PlanPremium Mini / Premium (One Time Payment)CountryPhilippinesDeviceSamsung A52Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was subscribed under Premium Mini for a week, and when it only had a day left to expire, I u...

  • Visitor
  • Plan Premium Mini / Premium (One Time Payment) Country Philippines Device Samsung A52 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was subscri...
  • MihailY
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium duo but premium individual renewed

I paid for premium duo however I was initially on a premium individual subscription. The receipt shows that the payment was for duo but on Spotify when you go to view plan, it shows that the premium individual got renewed for a whole year and not the...

  • Newbie
  • I paid for premium duo however I was initially on a premium individual subscription. The receipt shows that the payment was for duo but on Spotify when you go to view plan, it shows that the premium ...
  • Alex
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify with Singtel still active after cancellation

Hi Folks, thanks for the help in advance. I’ve got a Singtel Music (Spotify) that i’ve apparently cancelled. Checked with Singtel twice and it’s been cancelled since 7th April 2020 however, it’s still showing on my Spotify account that it’s active. I...

  • Visitor
  • Hi Folks, thanks for the help in advance.   I’ve got a Singtel Music (Spotify) that i’ve apparently cancelled. Checked with Singtel twice and it’s been cancelled since 7th April 2020 however, ...
  • Alex
  • Spotify Legend
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

About plan change

Hi, I currently have an individual premium plan with a duo. I want to change to the family plan but I would like to know if making the change eliminates the duo plan subscription and only the new family subscription will remain. Thanks PlanPremium / ...

  • Visitor
  • Hi, I currently have an individual premium plan with a duo. I want to change to the family plan but I would like to know if making the change eliminates the duo plan subscription and only the ne...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Paguei, mas não estou podendo usar o premium, porquê?

Olá, gostaria de saber porque não estou conseguindo acessar minha conta premium, estou com o pagamento em dias, mas já faz mais de 4dias que paguei e sem percebe já efetuei mais de 2 pagamentos da mesma fatura, nem por isso houve a liberação do meu a...

  • Newbie
  • Olá, gostaria de saber porque não estou conseguindo acessar minha conta premium, estou com o pagamento em dias, mas já faz mais de 4dias que paguei e  sem percebe já efetuei mais de 2 pagamentos...
  • Bittencourt
  • Spotify Star
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Superuser Contribution Commercials

I signed up for shared premium. Why am I still hearing commercials?

  • Visitor
  • I signed up for shared premium. Why am I still hearing commercials?
  • OscarDC
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se quiere activar mi plan duo, el link no funciona, m dice que no existe

En dias anteriores adquiri paln duos pero primero por mas que pusiera la misma direccion no dejeba continuar y ya no registra el link para registar a ala segunda persona, no me deja registrar a la otra persona

  • Visitor
  • En dias anteriores adquiri paln duos pero primero por mas que pusiera la misma direccion no dejeba continuar y ya no registra el link para registar a ala segunda persona, no me deja registrar a la ot...
  • Alex
  • Spotify Legend
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Solved!! I'm not able to access to Premium Family / Quebec

My Question or IssueWhatever which kind of plan i select, i have this message : «Sorry, you are not eligible for that plan. Here are some other ways to get Premium.»I saw the exclusion of Quebec for the trial, but I just want to pay listen music...So...

  • Casual Listener
  • My Question or Issue Whatever which kind of plan i select, i have this message : «Sorry, you are not eligible for that plan. Here are some other ways to get Premium.» I saw the exclusion of Quebec ...
  • Blitz9296
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

how to change bank account

im using my premium account on my phone and i want to change the bank account where they crediting my account. is it possible? thank you.

  • Newbie
  • im using my premium account on my phone and i want to change the bank account where they crediting my account. is it possible? thank you.
  • iioanavancea
  • Visitor
  • 7897 Views
  • 2 replies
  • 0 likes
  • 7897 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo address verification BUGGY

I have just signed up to Duo and verified my address, then invited my partner. My parter has followed the invite URL and entered the exact same address as me but it says our addresses do not match. So pathetic! Does Spotify even care about usability?

  • Casual Listener
  • I have just signed up to Duo and verified my address, then invited my partner. My parter has followed the invite URL and entered the exact same address as me but it says our addresses do not match. ...
  • charlestornros
  • Casual Listener
  • 954 Views
  • 4 replies
  • 0 likes
  • 954 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution not able to use UPI for payment for premium

PlanFree rn but gonna upgrade laterCountryIndiaDeviceHP EliteDesk 800 G2 SFFOperating SystemWindows 10 My Question or IssueWhen I try to make a payment to spotify for the Premium Duo subscription, and select the UPI payment method, it is redirecting ...

  • Newbie
  • Plan Free rn but gonna upgrade later Country India Device HP EliteDesk 800 G2 SFF Operating System Windows 10   My Question or Issue When I try to make a payment to spotify for the Pre...
  • Arydestroyer
  • Visitor
  • 2879 Views
  • 5 replies
  • 0 likes
  • 2879 Views
  • 5 replies
  • 0 likes

Me cobraron mi suscripción y dice que no pague y me mando a Free

PlanFree/PremiumCountryCiudad de México Device(iPhone 13)Operating System(iOS 10) My Question or IssueThey charged me for my subscription and it says that due to non-payment I went from premium to free.Me cobraron mi suscripción y dice que por falta ...

  • Visitor
  • Plan Free/Premium Country Ciudad de México  Device (iPhone 13) Operating System (iOS 10)   My Question or Issue They charged me for my subscription and it says that due to non-pay...
  • Luan
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Plano premium

PlanoPremiumPaís Brasil Dispositivo(iPhone 11)sistema operacional(iOS 16.3.1, Windows 11) Minha dúvida ou problemaHoje pela manhã foi realizada a cobrança do meu plano premium e o momento não foi liberada suas funcionalidades até.

  • Casual Listener
  • Plano Premium País Brasil   Dispositivo (iPhone 11) sistema operacional (iOS 16.3.1, Windows 11)   Minha dúvida ou problema Hoje pela manhã foi realizada a cobrança do meu plano p...
  • Bittencourt
  • Spotify Star
  • 888 Views
  • 3 replies
  • 0 likes
  • 888 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Access Hulu with Premium Student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I am trying to log into my Hulu account (which I previously had through my Student Spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Joan
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid a subscription but it isn't showing up as paid (it did take mymoney)

Hey, i paid for a monthly subscription w paypal but then it said there was an error but it did take my money, what do i do?? HELP.

  • Visitor
  • Hey, i paid for a monthly subscription w paypal but then it said there was an error but it did take my money, what do i do?? HELP.
  • Alex
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription was declined after a month

PlanPremiumCountryRussiaDevicePC, Iphone 13Operating SystemWindows 11, ios 16.11 My Question or IssueMy friend who lives in turkey bough me for 3 months (14.02.2023), but after febrary 24 my account was transfered to free subscription. Money was not ...

  • Newbie
  • Plan Premium Country Russia Device PC, Iphone 13 Operating System Windows 11, ios 16.11   My Question or Issue My friend who lives in turkey bough me for 3 months (14.02.2023), bu...
  • Alex
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Abbuchungsdatum Ändern

PlanPremiumCountry GermanyDeviceiPhone 8Operating SystemiOS 10 Hallo,ich möchte das Datum meines Abbos ändern. Wie ist da möglich ohne das ich alles kündigen muss? Hätte es gerne auf jeden 1 im Monat umgestellt haben.

  • Casual Listener
  • Plan Premium Country  Germany Device iPhone 8 Operating System iOS 10   Hallo, ich möchte das Datum meines Abbos ändern. Wie ist da möglich ohne das ich alles kündigen muss? Hätte...
  • Maxim
  • Spotify Star
  • 9359 Views
  • 3 replies
  • 1 likes
  • 9359 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to get refund for false information

Payed payment and account profile still haven’t changed still says free and I paid for premium

  • Visitor
  • Payed payment and account profile still haven’t changed still says free and I paid for premium
  • Vasil
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes