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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Superuser Contribution Renovar plano anual premium

Fui realizar a renovação do meu plano, e acabei perdendo o que eu tinha e não encontro mais a opção do plano premium individual anual!

  • Visitor
  • Fui realizar a renovação do meu plano, e acabei perdendo o que eu tinha e não encontro mais a opção do plano premium individual anual!
  • Kiril
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Hulu account

Whenever I click "Start watching" under active subscriptions, or go to the linking page for hulu and spotify and then try to link my old account, it shows me that the account exists, and takes me into it, but says I need to resubscribe.PlanStudent Pr...

  • Visitor
  • Whenever I click "Start watching" under active subscriptions, or go to the linking page for hulu and spotify and then try to link my old account, it shows me that the account exists, and takes me int...
  • Vasil
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Premium

PlanPremiumCountryIndiaDeviceSamsung M12 My Question or IssueI bought a premium duo plan on top of my mini plan and the money has been debited from my account but in the app it still shows mini and not the 1 month subscription of the duo plan. I need...

  • Newbie
  • Plan Premium Country India Device Samsung M12  My Question or Issue I bought a premium duo plan on top of my mini plan and the money has been debited from my account but in the app it sti...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium In Quebec - Subscription Link

People in Quebec have a hard time locating the option allowing them to subscribe to Spotify without the 30-day trial (that trial is not available to them). This leads some of them to believe they cannot go Premium at all! Could the following link be ...

  • Music Fan
  • People in Quebec have a hard time locating the option allowing them to subscribe to Spotify without the 30-day trial (that trial is not available to them). This leads some of them to believe they can...
  • AAlexAP
  • Casual Listener
  • 6323 Views
  • 21 replies
  • 0 likes
  • 6323 Views
  • 21 replies
  • 0 likes

Me cobraron la cuota de un Plan Familiar teniendo Plan Individual contratado

Tengo el plan individual de Spotify y hoy 17 de abril me llegó la notificación de que me cobraron el precio de un plan familiar, casi el doble del plan que tengo contratado

  • Visitor
  • Tengo el plan individual de Spotify y hoy 17 de abril me llegó la notificación de que me cobraron el precio de un plan familiar, casi el doble del plan que tengo contratado
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

I don't want or need Duo!

PlanPremiumCountryUSADeviceGalaxy/Desktop/iPadMy Question or IssueI have one account that is not shared with anyone, but I do switch devices. Without fail I have to dismiss the "You should get Duo" and "Remove other people" message every time I switc...

  • Casual Listener
  • Plan Premium Country USA Device Galaxy/Desktop/iPad My Question or Issue I have one account that is not shared with anyone, but I do switch devices. Without fail I have to dismiss the "You sho...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Spotify premium paid but inactive

Hi, I paid for premium but still free account. Thanks

  • Visitor
  • Hi,   I paid for premium but still free account.   Thanks
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 1 likes
  • 147 Views
  • 1 replies
  • 1 likes

windows 7 not supported on premium pay as you go

purchased £10 pound spotify premium to upgrade from free. after entering pin number in redeem . spotify says it does not support wndows 7. but neglects to tell you this at purchase or on supplied literature.

  • Visitor
  • purchased £10 pound spotify premium to upgrade from free. after entering pin number in redeem . spotify says it does not support wndows 7. but neglects to tell you this at purchase or on supplied lit...
  • ertorque
  • Casual Listener
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes

Meine Geschenkkarte ist nicht einlösbar.

Gestern wurde ich schon für 24 Stunden gesperrt und heute habe ich alle Möglichkeiten noch einmal versucht und ich kann meine Karte nicht aktivieren und habe Sorge 30€ aus den Fenster geworfen zu haben. Ich brauche dringend Hilfe. Sabrina

  • Visitor
  • Gestern wurde ich schon für 24 Stunden gesperrt und heute habe ich alle Möglichkeiten noch einmal versucht und ich kann meine Karte nicht aktivieren und habe Sorge 30€ aus den Fenster geworfen zu hab...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I have a problem activating Spotify premium from my orange Premium subscrip

I have orange Premium subscription and it offer 12 month Spotify premiumAfter i get the activation sms with the activation link and follow the steps from this link i get error web page instead of activating the 12 month plan

  • Visitor
  • I have orange Premium subscription and it offer 12 month Spotify premium After i get the activation sms with the activation link and follow the steps from this link i get error web page instead of a...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Duas mensalidade lá

está sendo cobrado duas mensalidades , uma no dia primeiro e outra no dia 17 de todos os meses e não entendo o porquê, gostaria de saber pq disso e queria pedir meu dinheiro de volta.

  • Visitor
  • está sendo cobrado duas mensalidades , uma no dia primeiro e outra no dia 17 de todos os meses e não entendo o porquê, gostaria de saber pq disso e queria pedir meu dinheiro de volta. 
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Hi, can I please get a 6,99euros refund?

I would be very thankful because i forgot to cancel my free trial and money was taken.

  • Newbie
  • I would be very thankful because i forgot to cancel my free trial and money was taken.
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it look like that when i try to get spotify premium

CountryAustriaDevice(iPhone 13, Huawei Matebok Pro 2021Operating System(iOS 14, Windows 10,) My Question or Issue This is how my spotify looks when i Try to get a premium plan

  • Casual Listener
  •   Country Austria Device (iPhone 13, Huawei Matebok Pro 2021 Operating System (iOS 14, Windows 10,)   My Question or Issue   This is how my spotify looks when i Try to get a ...
  • MihailY
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Information about my duo plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Luan
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution App forces me to "Partner/Duo" and now refuses to work

PlanPremiumCountryCanadaDevice(Samsung Tablet, Huawei P40 lite)Operating System(Android) My Question or Issue Hi -been premium subscriber for 3 years but now Spotify no longer works. Issues started with me getting hassled with upgrade to Duo reminder...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Tablet, Huawei P40 lite) Operating System (Android)   My Question or Issue   Hi - been premium subscriber for 3 years but now...
  • MihailY
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Why paying an international transaction fee when I purchased my plan in AUD

I originally purchased Spotify on monthly plan in AUD but am now being charged an international transaction fee. Why is this?

  • Casual Listener
  • I originally purchased Spotify on monthly plan in AUD but am now being charged an international transaction fee. Why is this?
  • Maxim
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not download individual songs even though I am subscribed to premium

I can download entire playlists , but not an individual songs, I used to be able to download them but now the butyon "download" disappeared

  • Visitor
  • I can download entire playlists , but not an individual songs, I used to be able to download them but now the butyon "download" disappeared
  • MihailY
  • Moderator
  • 182 Views
  • 1 replies
  • 2 likes
  • 182 Views
  • 1 replies
  • 2 likes

Superuser Contribution Changing from premium to premium duo

Hello everyone, I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I need two accounts and can use one in my mobile and other on the ip...

  • Visitor
  • Hello everyone,   I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I n...
  • MihailY
  • Moderator
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes