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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19649 Views
  • 27 replies
  • 4 likes
  • 19649 Views
  • 27 replies
  • 4 likes

Superuser Contribution Error al pago en boleta

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a lo que me dijeron que sería problema de Spotify dir...

  • Visitor
  • Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a ...
  • Maria
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify Duo, says we’re in different country but we’re not.

hello everyone, here’s my situation. my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands. therefore our account are French and Dutch. despite being both located in Belgium, Spotify won’t let us ...

  • Newbie
  • hello everyone, here’s my situation.   my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands.   therefore our account are French an...
  • Maxim
  • Spotify Star
  • 1816 Views
  • 1 replies
  • 0 likes
  • 1816 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement duo. Je ne retrouve pas mon compte payant. Help🙏

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur mes deux mails mais retour à la case départ.

  • Visitor
  • J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur...
  • Susan_GP
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still get ads listening to music even though my account is premium

PlanPremiumCountryIndonesiaDeviceRedmi Note11 / MSI GF63Operating SystemAndroid / Windows 11 My Question or IssueI've purchased 2 weeks worth of premium yet I still constantly get at most 30 seconds ads between music transitions, though other premium...

  • Casual Listener
  • Plan Premium Country Indonesia Device Redmi Note11 / MSI GF63 Operating System Android / Windows 11   My Question or Issue I've purchased 2 weeks worth of premium yet I still constantl...
  • Bittencourt
  • Spotify Star
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

the activation code for spotify premium i got from media expert isnt workin

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [removed sensitive info] and i have it on the receipt an...

  • Newbie
  • i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [remo...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! I upgraded to Duo. My playlists are missing. How do I get them back?

When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?

  • Visitor
  • When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?
  • Not applicable
  • 827 Views
  • 3 replies
  • 0 likes
  • 827 Views
  • 3 replies
  • 0 likes

I had a students account, now our website has been hacked. How can I verify

Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?

  • Visitor
  • Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

I need to cancel my trial premium membership.

On line says to go to acct then to change plan. There’s not a change plan anywhere. This is on an IPhone.

  • Visitor
  • On line says to go to acct then to change plan. There’s not a change plan anywhere. This is on an IPhone.
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Cancel last payment to use different credit card

I got charged yesterday for my family plan on a credit card I do not want to use. Is it possible to cancel last payment and use a different credit card? Thanks

  • Newbie
  • I got charged yesterday for my family plan on a credit card I do not want to use. Is it possible to cancel last payment and use a different credit card?    Thanks 
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

I accidentally paid for someone else’s account

I don’t quite know how I logged into another persons account but I was trying to reset my premium and paid for theirs but I don’t want to cancel it or I lose my money

  • Visitor
  • I don’t quite know how I logged into another persons account but I was trying to reset my premium and paid for theirs but I don’t want to cancel it or I lose my money
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution prenium

yo i've been paying spotify prenium student for over a year and then they needed verification again, i'm still student but they have been charging me for 7 month for full price, 11 dollars instead of 6. is there a way to change that ?

  • Visitor
  • yo i've been paying spotify prenium student for over a year and then they needed verification again, i'm still student but they have been charging me for 7 month for full price, 11 dollars instead of...
  • OscarDC
  • Moderator
  • 1806 Views
  • 1 replies
  • 0 likes
  • 1806 Views
  • 1 replies
  • 0 likes

Individual pra Duo

caso eu queira mudar o plano de individual pra duo, mas o plano renovou, eu selecionando o duo, o valor sera descontado na hora ou so na próxima renovação?

  • Visitor
  • caso eu queira mudar o plano de individual pra duo, mas o plano renovou, eu selecionando o duo, o valor sera descontado na hora ou so na próxima renovação?
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Problem with purchasing Premium Plan

My debit card not working while trying to purchase Spotify Premium. Is there any reason where I can fix with?

  • Visitor
  • My debit card not working while trying to purchase Spotify Premium. Is there any reason where I can fix with?
  • Bittencourt
  • Spotify Star
  • 527 Views
  • 9 replies
  • 0 likes
  • 527 Views
  • 9 replies
  • 0 likes

Payment Failed

PlanFamily/PremiumCountryPakistanDevice(iPhone 14 pro max) Operating System(iOS 17) My Question or IssueI am trying to make spotify family premium payment, but the red banner for failed payment is shown. I’ve been trying since many days and this issu...

  • Visitor
  • Plan Family/Premium Country Pakistan Device (iPhone 14 pro max)  Operating System (iOS 17)   My Question or Issue I am trying to make spotify family premium payment, but the red b...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Ads on my Premium Account

PlanPremiumCountryKenyaDeviceLenovo Legion 5Operating SystemWindows 11 My Question or Issue Why am I still getting Spotify Ads on my Premium account after every few songs? I logged out and back in on all my devices but it's still bringing ads after e...

  • Casual Listener
  • Plan Premium Country Kenya Device Lenovo Legion 5 Operating System Windows 11   My Question or Issue   Why am I still getting Spotify Ads on my Premium account after every few so...
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Duo account - upgraded to allow for listening at home and at work space

I just upgraded from a Premium account to a Duo account as I was hoping to be able to simultaneously access my account from both my personal phone and my iPad (which is used with Sonos as my retail boutique) but I'm thinking I should have just opened...

  • Visitor
  • I just upgraded from a Premium account to a Duo account as I was hoping to be able to  simultaneously access my account from both my personal phone and my iPad (which is used with Sonos as my re...
  • Maxim
  • Spotify Star
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes