can't verify address for duo plan

Report Inappropriate Content · 2024-06-30

I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop

Maxim · 2024-06-30

Hey there,

Thanks for reaching out.

Are you currently on the free plan or on a paid plan? If it's a paid one, which one is it? 🙂

Let me know!

MaximSpotify Star

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Floriek · 2024-07-01

Hi Spotify,

I have the same problem. My boyfriend wanted to add me to his DUO account but it says:

You cannot be added to this subscription
We could not confirm that you are living with the administrator of this Premium subscription. You can be added back to someone else's subscription in 12 months.

Or find another Premium subscription that suits you.

Hope you can help me 2!

Kind regards,

Florieke

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