Premium Subscription

[Faiiru]

Plan

Premium

Country

Kenya

Device

Infinix S5 

Operating System

Android 9

My Question or Issue

I'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mpesa, which is recognised as a payment method in Kenya. I have received the transaction messages but my Spotify account hasn't changed to premium and I have received no receipt from Spotify. Anyone who knows what to do?

[Maxim]

Hey @Faiiru,

Thanks for coming to the Community.

I recommend making sure that..:

• you're entering the correct phone number
• you haven't exceeded your daily limit, if there's one
  
• you have M-Pesa enabled, as the transaction won't be allowed otherwis
  

It's also possible it's a connective issue, so it might be worth trying it again while connected to a different internet connection.

Let me know how it goes 🙂

[Faiiru]

Hi Maxim,

Thank you so much for the suggestion. I messaged Spotify and they corrected the issue. It was a problem with the company that deals with M-pesa payments for Spotify in my country.