Active plan familiar pero no puedo añadir miembros

[Emabeny3]

Hola buenos dias.

Anoche pague la suscripción premium del plan familiar y cuando quise agregar un miembro en la página web, no se mostró nada, solo pantalla negra. Intenté enviar un enlace a través de la aplicación pero cuando los miembros abren el enlace, les aparece una ventana que dice que no es posible encontrar la página.

[Billy-J · Accepted solution]

Hey @Emabeny3, thanks for reaching out to the Community!

I am sorry to hear that, and I hope you don't mind me replying in English.

Can you send another invite following these steps using a different browser or private window? Once the members get the invite, ensure they're not using a VPN on their device when they open the link to accept the invite.

If you're still having trouble, please try a different network connection, or a different device, if possible to send the invites and accept them. 

Let me know how this goes!

[Emabeny3]

Hola, intenté esos mismos pasos antes y ahora y sigo sin poder solucionar el problema.

[OscarDC]

Hey @Emabeny3,

Thank you for keeping in contact and for the info shared. Hope you don't mind me replying in English, as that's the official language of the Community!

I'm jumping in just to add something that may work. Could you use this link to see if it makes any difference?

If nothing changes and you still have the same issue, we can confirm that this behavior is currently being investigated by internal teams as it seems to be affecting other users as well. We'd recommend giving a like to this post (by hitting the thumbs-up button) and subscribe to it to be aware of any updates. We appreciate your report.

If anything else comes up, don't hesitate to ask. 

[Emabeny3]

Hola, no es necesario, intenté compartir el link a mis miembros y ahora sí pudieron acceder, al parecer hubo un problema con el método de pago que no dejaba acceder a los demás al plan. Cómo sea, muchas gracias por sus consejos.