Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 111254 Views
- 71 replies
- 9 likes
- 111254 Views
- 71 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13579 Views
- 27 replies
- 2 likes
- 13579 Views
- 27 replies
- 2 likes
Solved!! Lost AI Dj after changing from Student to Family Premium plans.
Lost AI Dj after changing from Student to Family Premium plans.PlanFamily PremiumCountryCanadaDevice(iPhone 13, Macbook Pro late 2016)Operating System(iOS 13, Windows 10,etc.) My Question or IssueAs stated above, I used to enjoy the AI DJ feature whe...
- Lost AI Dj after changing from Student to Family Premium plans. Plan Family Premium Country Canada Device (iPhone 13, Macbook Pro late 2016) Operating System (iOS 13, Windows 10,etc.)...
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- Spotify Star
- 555 Views
- 1 replies
- 0 likes
- 555 Views
- 1 replies
- 0 likes
Solved!! Tax México
PlanPremium FamilyCountryMexico DeviceiPhone XOperating System(iOS 10, Android, Windows 10) My Question or IssueI need the electronic invoice for the payment of the service. tax invoice in Mexico
- Plan Premium Family Country Mexico Device iPhone X Operating System (iOS 10, Android, Windows 10) My Question or Issue I need the electronic invoice for the payment of the ser...
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- Visitor
- 732 Views
- 2 replies
- 0 likes
- 732 Views
- 2 replies
- 0 likes
Superuser Contribution spotify me hiso el cobro y no tengo premium
Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify en el nuevo telefono no me aparece mi cuenta premiu...
- Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify ...
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- Moderator
- 318 Views
- 1 replies
- 0 likes
- 318 Views
- 1 replies
- 0 likes
If I move to a country with a lower subscription price- does my subscription change?
hi! I have a question about the price I'm paying for Spotify premium.I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower for the same service. I changed my card to the Polish...
- hi! I have a question about the price I'm paying for Spotify premium. I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower ...
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- Spotify Star
- 1503 Views
- 1 replies
- 0 likes
- 1503 Views
- 1 replies
- 0 likes
Trouble with account
DeviceIPhone 11 Pro Max Operating SystemLatest update Question Today my husband downloaded Spotify for the family. He created an account for himself, and bought the Spotify premium family subscription. Then, he sent me and my son invitations. My son ...
- Device IPhone 11 Pro Max Operating System Latest update Question Today my husband downloaded Spotify for the family. He created an account for himself, ...
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Superuser Contribution ADD ABILITY TO UPDATE PAYMENT INFORMATION IN APP
There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is not ideal, are you making changes to fix it? There...
- There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is...
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- Casual Listener
- 312 Views
- 2 replies
- 0 likes
- 312 Views
- 2 replies
- 0 likes
Superuser Contribution Premium expiry dates different in account
I have premium and I'm trying to find the expiry date. Within my account I see 178 days remaining. But when I click on the 'premium individual' title, I see an expiry date of 08/07/24, 2hich is not 178 days away. Screenshots are attached. I'm a littl...
- I have premium and I'm trying to find the expiry date. Within my account I see 178 days remaining. But when I click on the 'premium individual' title, I see an expiry date of 08/07/24, 2hich...
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- Moderator
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Superuser Contribution I was listening to my Spotify while working all day, now suddenly it's gone
For what reason did Spotify log me out, and take my premium?
- For what reason did Spotify log me out, and take my premium?
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- Moderator
- 347 Views
- 2 replies
- 1 likes
- 347 Views
- 2 replies
- 1 likes
Family invites can’t match addess
Family invitation’s are adding our exact address but Spotify are saying they are different so they cannot log in .Plan Family PremiumFree/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...
- Family invitation’s are adding our exact address but Spotify are saying they are different so they cannot log in . Plan Family Premium Free/Premium Country USA Device (iPhone 8, Samsung ...
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- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
15 hours Audiobook
PlanPremium DuoCountryCanadaDeviceSamsung GalaxyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the plan manager for my premium duo account. I have re installed the spotify app several times and don't seem to be gett...
- Plan Premium Duo Country Canada Device Samsung Galaxy Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the plan manager for my ...
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- Spotify Star
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Cobrança duplicada no cartão de crédito
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android O...
- Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País Dispositivo (iPhone 8, Samsung Galax...
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- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Solved!! No more hystory and favorites songs since i get a premium account
PlanPremiumCountryFranceDevice(iPhone 8, lenovo Legion)Operating System(Windows10,IOS) My Question or IssueHi, i have a free account since a long time, last week, i change my account for a premium account and since then, i lost all my history and fav...
- Plan Premium Country France Device (iPhone 8, lenovo Legion) Operating System (Windows10,IOS) My Question or Issue Hi, i have a free account since a long time, last week, i change my...
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- Spotify Star
- 337 Views
- 5 replies
- 0 likes
- 337 Views
- 5 replies
- 0 likes
Superuser Contribution Unable to find 2 months free Premium Duo Deal
PlanPremium IndividualCountryUS DeviceNothing Phone 1Operating SystemAndroid 13 My Question or IssueAn offering for upgrading to Premium Duo with 2 months free that ends October 31st popped up on my phone yesterday but I was about to start driving so...
- Plan Premium Individual Country US Device Nothing Phone 1 Operating System Android 13 My Question or Issue An offering for upgrading to Premium Duo with 2 months free that en...
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- Moderator
- 702 Views
- 3 replies
- 1 likes
- 702 Views
- 3 replies
- 1 likes
Can‘t join Duo Plan (Not accepting location)
Hi, we have a question. We can‘t use Duo-plan because although we have the same direction in our setups the Spotify Program tells us that we living too far away.Can anyone give me an advice? Kind regards Lara
- Hi, we have a question. We can‘t use Duo-plan because although we have the same direction in our setups the Spotify Program tells us that we living too far away. Can anyone give me an...
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- Casual Listener
- 288 Views
- 2 replies
- 0 likes
- 288 Views
- 2 replies
- 0 likes
Solved!! credit card not accepted for multiple subscriptions
I'm subscribing to Premium for a number of friends and family as gifts, approximately 14. I don't want this to be a family plan as I want them each to have individual plans and so do they. I have set one plan up as a trial and when I try to pay for t...
- I'm subscribing to Premium for a number of friends and family as gifts, approximately 14. I don't want this to be a family plan as I want them each to have individual plans and so do they. I have set...
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- Spotify Star
- 282 Views
- 3 replies
- 0 likes
- 282 Views
- 3 replies
- 0 likes
Duo Plan address verification doesn't work
PlanDuo PlanCountryGreeceDeviceIphone pro max 13Operating SystemiOS 10 My Question or IssueDuo Plan address verification doesn't work
- Plan Duo Plan Country Greece Device Iphone pro max 13 Operating System iOS 10 My Question or Issue Duo Plan address verification doesn't work
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
I cannot change my payment method
Hi everyone My issue is simple I'm from LATAM, and I have different bank account to pay this service, and in this moment when I want to change the credit card to pay the subscription the only information that the platform shows is that is not possibl...
- Hi everyone My issue is simple I'm from LATAM, and I have different bank account to pay this service, and in this moment when I want to change the credit card to pay the subscription the onl...
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- Spotify Star
- 294 Views
- 3 replies
- 0 likes
- 294 Views
- 3 replies
- 0 likes
Why is my partner getting ads on Spotify duo premium?
I originally had a Spotify account and upgraded to Duo so my partner could join. He is getting ads when he listens to music.
- I originally had a Spotify account and upgraded to Duo so my partner could join. He is getting ads when he listens to music.
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- Spotify Star
- 261 Views
- 3 replies
- 0 likes
- 261 Views
- 3 replies
- 0 likes
Audiobooks are locked even though I have a premium individual account
Updated credit card, deleted and reinstalled app, still no audiobook access.
- Updated credit card, deleted and reinstalled app, still no audiobook access.
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- Spotify Star
- 450 Views
- 1 replies
- 0 likes
- 450 Views
- 1 replies
- 0 likes
Premium Duo Shiffle Issue
I have a Premium Duo account, both my partner and I see that we have that plan, but she doesn’t have the shuffle button. We both are using iPhone 12 and the iOS Spotty app.
- I have a Premium Duo account, both my partner and I see that we have that plan, but she doesn’t have the shuffle button. We both are using iPhone 12 and the iOS Spotty app.
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- Not applicable
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes