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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48538 Views
  • 21 replies
  • 4 likes
  • 48538 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30032 Views
  • 19 replies
  • 2 likes
  • 30032 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20961 Views
  • 6 replies
  • 1 likes
  • 20961 Views
  • 6 replies
  • 1 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

  • Casual Listener
  • Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10   My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

  • Casual Listener
  • I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
  • Billy-J
  • Spotify Star
  • 345 Views
  • 3 replies
  • 0 likes
  • iOS
    Subscription
  • 345 Views
  • 3 replies
  • 0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

  • Casual Listener
  • Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here.  I am under Spotify premium family, I wish to cancel as I realise I do...
  • Billy-J
  • Spotify Star
  • 2550 Views
  • 5 replies
  • 0 likes
  • 2550 Views
  • 5 replies
  • 0 likes

DUO

PlanDuoCountryMexicoDeviceVarios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hacer que yo sea el administrador y tengamos Duo, gracias

  • Visitor
  • Plan Duo Country Mexico Device Varios   My Question or Issue   Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hace...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Refund!!

Hi, i just subscribed myself to get the google home that spotify is offering. but it is not available anymore and i cancel it right away i did at 9h21 and canceled at 9h23. i got charged also right away! i want to get my refund, please! I am in canad...

  • Visitor
  • Hi,   i just subscribed myself to get the google home that spotify is offering.    but it is not available anymore and i cancel it right away i did at 9h21 and canceled at 9h23. i ...
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes

Solved!! Free 6 months of premium are only 3 months

PlanPremiumCountryGermanyMy Question or IssueI just got the xbox unlimited pass and in the rewards sections it tells me i can get 6 months of spotify premium for free but when I click on the link it only offers me 3 months, so what can I do about tha...

Jaegermeister_0-1599410983853.png Jaegermeister_1-1599411003698.png
  • Casual Listener
  • Plan Premium Country Germany My Question or Issue I just got the xbox unlimited pass and in the rewards sections it tells me i can get 6 months of spotify premium for free but when I click on th...
  • Billy-J
  • Spotify Star
  • 550 Views
  • 7 replies
  • 0 likes
  • 550 Views
  • 7 replies
  • 0 likes

Solved!! Change subscription

Plan Premium (1Y subscription)Country Indonesia DeviceXiaomi Pocophone F1Operating SystemAndroid 10 My Question or IssueI wanted to buy Spotify Family (my prev. payment didnt go through so the plan got suspended), but I somehow bought the 1Y Spotify ...

  • Casual Listener
  • Plan Premium (1Y subscription) Country Indonesia   Device Xiaomi Pocophone F1 Operating System Android 10   My Question or Issue I wanted to buy Spotify Family (my prev. ...
  • Bhad
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

premium

PlanPremiumCountryItalyDevice(iPhone 8 )Operating System(iOS 13.6) My Question or IssueI had the free plan for 3 months and than (today) it upgraded at premium, I don’t want the premium right now, I haven’t even used spotify today so It’s like i didn...

  • Visitor
  •   Plan Premium Country Italy Device (iPhone 8 ) Operating System (iOS 13.6)   My Question or Issue I had the free plan for 3 months and than (today) it upgraded at premium, I don...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Cant upgrade to Premium Duo

I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. I h...

  • Casual Listener
  • I attempted to upgrade to a Duo account from a Premium account, and got the following error message:   Unable to change plans. This could be because you're not eligible for this plan, you're ...
  • donisaurs
  • Visitor
  • 1284 Views
  • 2 replies
  • 0 likes
  • 1284 Views
  • 2 replies
  • 0 likes

Hulu not working

PlanStudent/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Student/Premium Country   Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • mlprager
  • Casual Listener
  • 772 Views
  • 9 replies
  • 1 likes
  • 772 Views
  • 9 replies
  • 1 likes

Superuser Contribution Hulu Login Not Working

CountryUSDeviceSamsung Galaxy s7 Edge, HP laptop Operating SystemAndroid, Windows 10 My Question or IssueHello there! I have been trying to login to Hulu using my Spotify premium account. Currently when I look at my services, I see that Premium and H...

  • Visitor
  • Country US Device Samsung Galaxy s7 Edge, HP laptop  Operating System Android, Windows 10    My Question or Issue Hello there! I have been trying to login to Hulu using my Spot...
  • mlprager
  • Casual Listener
  • 1436 Views
  • 2 replies
  • 3 likes
  • 1436 Views
  • 2 replies
  • 3 likes

Payed and didn’t receive confirmation email

PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...

  • Visitor
  • Plan Free Country Brazil Device iPhone 6s, PC Operating System iOS 13.7, Windows 10   Hello,   Yesterday (september 8th) I payed for a 12 months premium subscription by boleto ...
  • Robert_W
  • Community Legend
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

Payment cancel

A premium renewal has been made for this month. I request a payment cancellation and a refund. Device(iPhone x, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • A premium renewal has been made for this month. I request a payment cancellation and a refund.       Device (iPhone x, Macbook Pro late 2016) Operating System (iOS 10, Android&n...
  • Billy-J
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Solved!! Changing billing date

PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...

  • Visitor
  • Plan Premium Duo Country Country Device Desktop PC + Sony Xperia XZ1 Operating System Windows 10 + Android 9   My Question or Issue I'd like to push my renewal date to a more comfortab...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

Solved!! How do I change my debit card info?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Robert_W
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Created a playlist on Spotify free and then upgraded to Premium. Should my playlist still exist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • TreyAnastasio
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • 172 Views
  • 3 replies
  • 0 likes

Can't change payment method to a different Visa

Plan PremiumCountry United Kingdom Device any I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Payment/Update, the only options I get are PayPal or Mobile. Why can't I just p...

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  • Regular
  • Plan Premium Country United Kingdom   Device any   I got a new card from the bank and would like to use it for my Spotify subscription. When I go to Account Overview/Your plan/Pay...
  • marita_laxa
  • Newbie
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

get sleepy premium

lNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

  • Visitor
  • lNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I want a refund for my subscription

PlanFree/PremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueI didn't have time to change my premium subscription to student subscription. And i paid $ 5 instead of $ 2.99. Although I was not going to do...

  • Visitor
  •   Plan Free/Premium Country Ukraine Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)     My Question or Issue I didn't have time to change my premium subscription t...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • refund
  • 167 Views
  • 1 replies
  • 0 likes

Can't Upgrade from Premium to Family

PremiumSouth Africa MacBook Pro & Android Good morning, I'm trying to upgrade my Premium account to Family but receive the following error:"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you ...

  • Casual Listener
  • Premium South Africa   MacBook Pro & Android   Good morning,   I'm trying to upgrade my Premium account to Family but receive the following error: "Unable to change plans. ...
  • YetiSA
  • Casual Listener
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

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