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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83343 Views
  • 30 replies
  • 5 likes
  • 83343 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45612 Views
  • 19 replies
  • 3 likes
  • 45612 Views
  • 19 replies
  • 3 likes

Superuser Contribution Spotify Premium

PlanPremiumCountry: Bangladesh My Question or IssueCan I buy the Spotify premium with BDT Currency Card?

  • Visitor
  • Plan Premium Country: Bangladesh   My Question or Issue Can I buy the Spotify premium with BDT Currency Card?
  • AlejaR
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify Birthday Premium

HelloI live in South Korea.While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium.The questions are as follows.1. Can I also get a birthday premium if I live in South Korea?2. Will Spotify contact...

  • Regular
  • Hello I live in South Korea. While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium. The questions are as follows. 1. Can I also get a birthd...
  • Isgaverno
  • Casual Listener
  • 985 Views
  • 3 replies
  • 0 likes
  • 985 Views
  • 3 replies
  • 0 likes

After renewing Premium how can I move it to the next billing date?

I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.

  • Visitor
  • I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've bought the Premium Duo but it doesn't change it says individual

I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?

  • Visitor
  • I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?
  • AlejaR
  • Moderator
  • 218 Views
  • 5 replies
  • 0 likes
  • 218 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription

Plan: Spotify premium Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I canceled my spotify premium but I just got a notification from my bank ...

  • Visitor
  • Plan: Spotify premium  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Not applicable
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

I have a question about duo plan

My Question or IssueMe and my sister share the dúo plan, but we missed the payment due and she had to re-send me the invitación but when I opened it, it didn’t let me asóciate my account to the premium plan, stating I’m only able to join another pers...

  • Visitor
  •   My Question or Issue Me and my sister share the dúo plan, but we missed the payment due and she had to re-send me the invitación but when I opened it, it didn’t let me asóciate my account to...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!! Complicated Plans

Recently, I got kicked out of the Premium Family Plan.So my boyfriend, who's a Premium Individual User asked me to join him in a Duo Plan.I just knew later on that I can't join him coz apparently you only join a Premium plan once every 12 months (UGH...

  • Regular
  • Recently, I got kicked out of the Premium Family Plan. So my boyfriend, who's a Premium Individual User asked me to join him in a Duo Plan. I just knew later on that I can't join him coz apparently...
  • Maxim
  • Spotify Star
  • 273 Views
  • 10 replies
  • 0 likes
  • 273 Views
  • 10 replies
  • 0 likes

I just got charged for premium and won’t be using it anymore. Is it possible to get a refund?

PlanPremium to freeCountryUnited StatesDeviceiPhone SE 2020Operating SystemiOS My Question or IssueI just got charged for Spotify premium, but I only wanted to try out the Free Trial, and yesterday I got charged for premium because the trial ended. I...

  • Newbie
  • Plan Premium to free Country United States Device iPhone SE 2020 Operating System iOS   My Question or Issue I just got charged for Spotify premium, but I only wanted to try out the Fr...
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I was kicked out of the premium plan

I was kicked out of the premium plan. We changed our home address. My family member head changed the address on his end. I did the same, but I am not part of his family plan anymore. Can you please help to restore me into his family plan?

  • Visitor
  • I was kicked out of the premium plan. We changed our home address. My family member head changed the address on his end. I did the same, but I am not part of his family plan anymore. Can you please h...
  • Bittencourt
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for 3 months doesn't redeem, customer service not working

3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I click the link to customer service, I get a 404 eror p...

  • Casual Listener
  • 3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I cli...
  • Dian
  • Moderator
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution Automatically renewed to premium Duo

I went to enter a new payment method to keep my premium individual (1 person, as it's always been).It auto-renewed to premium duo and charged me on the spot. I've never lived with a partner. I had to go back into my settings, change to individual, an...

  • Visitor
  • I went to enter a new payment method to keep my premium individual (1 person, as it's always been). It auto-renewed to premium duo and charged me on the spot. I've never lived with a partner. I had ...
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Not able to buy spotify premium

Whenever I try to buy Spotify premium, I enter my address and it keeps saying "enter a valid address". I have tried everything, different browser, incognito, different device, and nothing works, I tried entering a different address of somewhere nearb...

  • Newbie
  • Whenever I try to buy Spotify premium, I enter my address and it keeps saying "enter a valid address". I have tried everything, different browser, incognito, different device, and nothing works, I tr...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Serving ads to Premium customers

In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification. Now I'm seeing ads asking me to turn the notifications back on! I don't see how this is "ad free music listening...

Screenshot_20221122-073348_Fastmail.png
  • Casual Listener
  • In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification.   Now I'm seeing ads asking me to turn the notificatio...
  • HellishAbyss
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague individual por error y no familiar

Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia?PlanIndividualCountryMexico

  • Visitor
  • Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia? Plan Individual Country Mexico  
  • OscarDC
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't lose your offline music. Update your payment details ASAP to keep your music

I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep your music" always shows up since I started duo premiu...

  • Visitor
  • I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep you...
  • Lyubka
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Spotify Duo adress not matching

Hi all,I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match. I tried filling in the same address on multiple devi...

  • Newbie
  • Hi all, I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match....
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Premium subscription payed but won't register

On the spotify app, it says my current plan is individual free, but I bought individual premium, and upon going to the "subscribe to spotify premium" page, it clearly shows that my current plan is individual premium

  • Visitor
  • On the spotify app, it says my current plan is individual free, but I bought individual premium, and upon going to the "subscribe to spotify premium" page, it clearly shows that my current plan is in...
  • user-removed
  • Not applicable
  • 182 Views
  • 4 replies
  • 0 likes
  • 182 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancel membership

I would like a refund please for my current membership. I forgot to cancel before the next billing date.

  • Visitor
  • I would like a refund please for my current membership. I forgot to cancel before the next billing date. 
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

removi um membro sem querer da minha família e nao consigo mais adicionar, o que faço?

PlanoPremium FamilyPaísBrasil Dispositivo(iPhone , Samsung Galaxy)Sistema operacional(iOS 13, Android Oreo, Windows 10, etc.) Minha dúvida ou problemaquero recolocar essa pessoa no meu plano

  • Visitor
  • Plano Premium Family País Brasil   Dispositivo (iPhone , Samsung Galaxy) Sistema operacional (iOS 13, Android Oreo, Windows 10, etc.)   Minha dúvida ou problema quero recolocar e...
  • Bittencourt
  • Spotify Star
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't join Duo plan - error message

Hi there, me and my gf would like to share premium duo, but when she enters the address she gets an error. I've already read the other threads and can't figure it out. Please, help meThank you

  • Casual Listener
  • Hi there,   me and my gf would like to share premium duo, but when she enters the address she gets an error.   I've already read the other threads and can't figure it out.   Plea...
  • klajsk
  • Casual Listener
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes