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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7748 Views
  • 23 replies
  • 2 likes
  • 7748 Views
  • 23 replies
  • 2 likes

Entered my new CC and it says that I am in the wrong country

PlanPremiumCountryPhilippines My Question or IssueTrying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input my CC details, it tells me that I am in the wrong country. Clearly, JCB i...

  • Newbie
  • Plan Premium Country Philippines   My Question or Issue Trying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input m...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Trying to get premium, can't choose state outside of USA.

Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't progress.

  • Visitor
  • Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't pro...
  • Maxim
  • Spotify Star
  • 1686 Views
  • 1 replies
  • 0 likes
  • 1686 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't buy spotify premium mini

PlanPremium miniCountryIndonesiaDeviceAndroidOperating SystemAndroid My Question or IssueI have claimed a premium mini reward but it still says that I have not claimed the reward, but when I press the claim command, what happens next is an error with...

  • Casual Listener
  •   Plan Premium mini Country Indonesia Device Android Operating System Android   My Question or Issue I have claimed a premium mini reward but it still says that I have not claime...
  • arrprar
  • Visitor
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution problem with downloading music for offline listen

helloi have premium individual subscription i was wondering how many devices can i download songs to....i have heard some say upto to 5 devices but others say its only 3 devicesalso im having download limit reached and cant reset my registered device...

  • Visitor
  • hello i have premium individual subscription i was wondering how many devices can i download songs to....i have heard some say upto to 5 devices but others say its only 3 devices also im having dow...
  • Korak84
  • Visitor
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

There are no refund options when an already charged oago is canceled

I had a certain problem that my Spotify account through my email there was an offer and I took it since it was free, however I never received an email when the payment had to be canceled and I canceled it but a new payment was already made and I don'...

  • Visitor
  •   I had a certain problem that my Spotify account through my email there was an offer and I took it since it was free, however I never received an email when the payment had to be canceled and ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I changed my payment card, I was charged extra money while paying before.

Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium package on Spotify, but after switching to debit card to pay, the system charged...

  • Casual Listener
  • Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5   My Question or Issue As the title says I usually use credit card to pay for Premium pa...
  • Yordan
  • Moderator
  • 642 Views
  • 2 replies
  • 0 likes
  • 642 Views
  • 2 replies
  • 0 likes

Spotify Duo

My spouse and I have two separate Spotify Premium accounts. We want to switch to the Spotify Duo subscription, but we both don't want to lose our current accounts. When switch will our current accounts still be active, but will be billed according to...

  • Visitor
  • My spouse and I have two separate Spotify Premium accounts. We want to switch to the Spotify Duo subscription, but we both don't want to lose our current accounts. When switch will our current accoun...
  • AdamDam
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

unable to subscribe after a refund

PlanFree/PremiumCountryUSADeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was accidentally refunded and now I am trying to get my subscription back but it is not allowing me. It keeps saying that something...

  • Newbie
  • Plan Free/Premium Country USA Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was accidentally refunded and now I am trying to g...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Two devices playing at same time with Duos, right?

I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and I do from the Mac, and of course at the same times....

  • Casual Listener
  • I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and ...
  • AdamDam
  • Spotify Star
  • 10377 Views
  • 12 replies
  • 0 likes
  • 10377 Views
  • 12 replies
  • 0 likes

Unable to subscribe to Premium

PlanFree/PremiumCountry Device(iPhone 14 Pro Max, Mac mini)Operating System(iOS 16.5.1)9 My Question or Issue i cannot subscribe to premium I got downgraded - and all I get is this useless error message?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 14 Pro Max, Mac mini) Operating System (iOS 16.5.1)9   My Question or Issue   i cannot subscribe to premium I got downgraded - and...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Gift Card redeemed - where do I see the info?

PlanPremium 12 months via Gift CardCountryUnited KingdomDeviceSamsung Ultra S23 My Question or IssueI just paid my monthly sub and then got given a gift card which I redeemed. The receipt is showing, but I cannot see any confirmation of the term, whi...

  • Newbie
  • Plan Premium 12 months via Gift Card Country United Kingdom Device Samsung Ultra S23   My Question or Issue I just paid my monthly sub and then got given a gift card which I redeemed. Th...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • giftcard
  • 225 Views
  • 1 replies
  • 0 likes

Рефанд

Здравствуйте, я использовал премиум подписку у вас и забыл отвязать кредитную карту, и у меня автоматический продлилась, я хочу сделать возврат средств подписку уже отменил пишет что я перейду на бесплатную подписку 27 числа этого месяца но уже 28, а...

  • Visitor
  • Здравствуйте, я использовал премиум подписку у вас и забыл отвязать кредитную карту, и у меня автоматический продлилась, я хочу сделать возврат средств подписку уже отменил пишет что я перейду н...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 month free May 2023 Flash Sale didn't work

Got an email offer for 2 free months of Premium, signed up on May 29 and just got an email that I would be charged on June 29. That is only 1 month. I would like to know why it didn't work or take and how to fix it.

  • Casual Listener
  • Got an email offer for 2 free months of Premium, signed up on May 29 and just got an email that I would be charged on June 29. That is only 1 month. I would like to know why it didn't work or take an...
  • Grandma5
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

How do I cancel if I don't know the account subscribing?

I need to know how to find out which family member signed up for premium so I can get them to cancel. No one remembers signing up. The only info I can give is my card number, but I'm not going to do that via forum. What phone number can I call to tal...

  • Visitor
  • I need to know how to find out which family member signed up for premium so I can get them to cancel. No one remembers signing up.    The only info I can give is my card number, but I'm n...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Subscription

Is there a way to pay for my subscription for the whole year rather than monthly?

  • Visitor
  • Is there a way to pay for my subscription for the whole year rather than monthly?  
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student premium hulu account logged me out

Hi, I am subscribed to the student spotify premium which includes showtime and hulu. However, when I tried to go on hulu this morning, it logged me out and said I did not have a valid subscription. I checked my spotify account and it said hulu should...

  • Newbie
  • Hi,    I am subscribed to the student spotify premium which includes showtime and hulu. However, when I tried to go on hulu this morning, it logged me out and said I did not have a valid ...
  • manimariee
  • Visitor
  • 1943 Views
  • 14 replies
  • 0 likes
  • 1943 Views
  • 14 replies
  • 0 likes

Superuser Contribution Jak dostać zwrot pieniędzy za spotify premiom

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik wil mijn spotify weer opnieuw aboneren maar krijg alleen maar 2 maanden

ik heb voorheen spotify gratis gehad na 6 maanden ben ik ermee gestopt en spotify met reclame geluisterd nu wil ik weer opnieuw gaan betalen maar dit lukt niet omdat ik telkens weer 2 maanden gratis krijg en als ik dit accepteer dan krijg ik weer de ...

  • Visitor
  • ik heb voorheen spotify gratis gehad na 6 maanden ben ik ermee gestopt en spotify met reclame geluisterd nu wil ik weer opnieuw gaan betalen maar dit lukt niet omdat ik telkens weer 2 maanden gratis ...
  • Joan
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find account/new phone

Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old one. How do I find or cancel these accounts? Why isn’...

  • Visitor
  • Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old on...
  • Joan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes