Allow update of service address to match billing address to prevent ID and service theft

[morethanbooks9]

My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL).  The Spotify service address on file no longer matches where we live and use Spotify, and it also does not match the credit card billing address on file.  Because it is a family plan, the service address cannot be edited.  To ensure accurate reporting of service usage, and prevent billing issues, identity theft and fraudulent service usage, please add the option to update the service address to be the same as the billing address or give the option to manually edit the service address.    

[Lyubka]

Hey @morethanbooks9,

Thank you for reaching out here in the Community. We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here.

It's possible to change the address registered on your Duo account.

We'd recommend checking out this FAQ to learn how you can update your address.

Hope this helps. If you have any questions or need anything else, the Community is here for you 🙂