Amount got deducted but payment failed. I tried again and this time got the premium.

[Ayushraj]

Plan

Free/Premium

Country

India

Device

Lenovo thinkbook 14

Operating System

(win 11)

My Question or Issue

When getting student plan, Amount got deducted but payment failed. I tried again and this time got the premium. Will I get the old payment back or not?

[Maxim]

Hey @Ayushraj,

Thanks for reaching out.

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

[#3]

My premium subscription payment says it has failed on Spotify, however, on my credit card it shows as paid for June and the next instalment is not due yet. How to proceed?

[Leonard19]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Failed payment but was debited