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Anyone else been opted to the family premium from standard premium without their permission?

Anyone else been opted to the family premium from standard premium without their permission?

I’ve just noticed I’ve been on the family premium package for several months, paying £14.99 instead of the standard £9.99 that I originally signed up for. Has anyone else been opted into this without knowing?

Plan

Premium

Country

 UK

Device

iPhone 8 Plus 

Operating System

iOS 10

 

My Question or Issue

 How do I go about getting this refunded? Is there an email address I can contact to take this further?

Reply
1 Reply

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

MaximSpotify Star
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