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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

cancel subscription

PlanPremiumCountry Device Home computer Operating Systemwindows 10 My Question or Issue I am trying to Cancel my Premium subscription and i keep getting this message "Oops! Something went wrong, please try again." can someone help figure this out. I ...

  • Casual Listener
  • Plan Premium Country   Device  Home computer   Operating System windows 10   My Question or Issue  I am trying to Cancel my Premium subscription and i keep getting...
  • jchris50
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pay by credit card, breaks every month

PlanPremiumCountry Germany My Question or IssueI have a Premium subscription. Every month it runs out, Spotify is not able to automatically take the money from the account info I provided. It also can not take my credit card, I have to do a bank tran...

  • Newbie
  • Plan Premium Country  Germany   My Question or Issue I have a Premium subscription. Every month it runs out, Spotify is not able to automatically take the money from the account info ...
  • SergioDavid
  • Roadie
  • 281 Views
  • 2 replies
  • 1 likes
  • 281 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't use the payment option of Pay by Mobile

Plan Premium Country Philippines Device LG G6 / Laptop Operating System Android Nougat / Windows 10 My Question or Issue I want to change my payment method (I usually pay by card) to "Pay By Mobile". However, when I click that option it just says tha...

  • Visitor
  • Plan Premium Country Philippines   Device LG G6 / Laptop Operating System Android Nougat / Windows 10   My Question or Issue I want to change my payment method (I usua...
  • SergioDavid
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription keeps being cancelled after 1 month

Since 3 months, every month my premium subscription gets cancelled after one month. Afterwhich, I have to pay via 'ideaal' again to subscribe, only to find out that after another month it gets cancelled again. In the description of the 'ideaal' payme...

  • Visitor
  •   Since 3 months, every month my premium subscription gets cancelled after one month. Afterwhich, I have to pay via 'ideaal' again to subscribe, only to find out that after another month it get...
  • SergioDavid
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas de subcripcion

Me están cobrando la suscripción premiun y no puedo usarlo porque me figura gratuito. Reclamo reembolso del dinero ya que no puedo utilizar el beneficio hace más de un mes!!! Ya hice todo lo que el manual recomienda hacer en estos casos y nada! el ca...

  • Newbie
  • Me están cobrando la suscripción premiun y no puedo usarlo porque me figura gratuito. Reclamo reembolso del dinero ya que no puedo utilizar el beneficio hace más de un mes!!! Ya hice todo lo que el m...
  • SergioDavid
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Solicito mi reembolso

Tengo cuenta gratis, sin embargo, recibí un correo con la promoción de cuenta premium por $ 9.00 por un mes, así que decidí probar, pero me aceptó el cobro y no me dió el mes gratis, solicito ayuda .GraciasSaludosPlanGratis / PremiumPaís Dispositivo ...

  • Newbie
  • Tengo cuenta gratis, sin embargo, recibí un correo con la promoción de cuenta premium por $ 9.00 por un mes, así que decidí probar, pero me aceptó el cobro y no me dió el mes gratis, solicito ayuda ....
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta vulnerada?

PlanPremiumCountry ArgentinaDeviceMoto g5+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Se cerró sesión en mí teléfono (tengo plan familiar) y al volver a entrar tanto con mí email como con mí nombre de usuario, no me r...

  • Visitor
  • Plan Premium Country  Argentina Device Moto g5+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Se cerró sesión en mí teléfono (tengo pl...
  • SergioDavid
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit button

PlanFree/PremiumCountry Canada Device(lap top, Windows 10,etc.) My Question or Issue re payment made through pay pal

  • Music Fan
  • Plan Free/Premium Country Canada   Device (lap top , Windows 10,etc.)   My Question or Issue  re payment made through pay pal
  • chappie60
  • Music Fan
  • 1082 Views
  • 10 replies
  • 0 likes
  • 1082 Views
  • 10 replies
  • 0 likes

Cobrança indevida

Cobrança indevida no cartão. Não pude contratar o planoe tentei 4 vezes, ainda assim cobraram do cartão e eu queroo o dinheiro de volta!PlanPremiumCountry Device Operating System My Question or Issue

  • Casual Listener
  • Cobrança indevida no cartão. Não pude contratar o planoe tentei 4 vezes, ainda assim cobraram do cartão e eu queroo o dinheiro de volta! Plan Premium Country   Device   Operating Sys...
  • Bittencourt
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution premium spotify accounts for sale on ebay

Hi. Just wanted to say Ebay sellers are still selling access to Premium Spotify accounts for maybe US$9.98 a year. I did this as part of research on questionable items being sold on Ebay - including access to Spotify, Hulu and other online services. ...

  • Casual Listener
  • Hi. Just wanted to say Ebay sellers are still selling access to Premium Spotify accounts for maybe US$9.98 a year. I did this as part of research on questionable items being sold on Ebay - including ...
  • lestergillis
  • Casual Listener
  • 36257 Views
  • 2 replies
  • 1 likes
  • 36257 Views
  • 2 replies
  • 1 likes

Superuser Contribution Discounts for Students

PlanPremium for studentsCountry ItalyDeviceAsus zenfone 4max My Question or Issue Hello, on the 12 april i paid my upgrade and it all went out as planed, but a week ago, on the 8 june, when I arrived in Serbia my account was free. (i downoded music i...

  • Casual Listener
  • Plan Premium for students Country  Italy Device Asus zenfone 4max   My Question or Issue  Hello, on the 12 april i paid my upgrade and it all went out as planed, but a week ago...
  • Alfredo
  • Roadie
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes

Superuser Contribution stop subscription

Planstop subscriptionCountry HungaryDeviceLg g4cOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I know only the details of my credit card but i dont know the username, email-adress nor the pass word) and i want to stop su...

  • Casual Listener
  •   Plan stop subscription Country  Hungary Device Lg g4c Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I know only the details of...
  • Alfredo
  • Roadie
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Charged Twice in Two Months

So back in May, I upgraded to a family plan and switched the payment from my card to my mom's card because she insisted on paying for it. The problem is, I just noticed my card is still being charged the 10 bucks monthly and has been along with my mo...

  • Newbie
  • So back in May, I upgraded to a family plan and switched the payment from my card to my mom's card because she insisted on paying for it. The problem is, I just noticed my card is still being charged...
  • Loxer
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Colombia) Pago PSE ya no existe?

Buenas tardesEl dia de hoy, como he hecho durante varios meses; decidi re activar spotify premium por PSE. Pero al ir a las formas de pago tanto en pagina como en aplicacion, no aparece el pago por PSE, que a mi parecer es una forma muy comoda y efic...

  • Newbie
  • Buenas tardes El dia de hoy, como he hecho durante varios meses; decidi re activar spotify premium por PSE. Pero al ir a las formas de pago tanto en pagina como en aplicacion, no aparece el pago p...
  • FRANCISCOFOSTER
  • Newbie
  • 17588 Views
  • 21 replies
  • 12 likes
  • Colombia
    Pago
    PSE
  • 17588 Views
  • 21 replies
  • 12 likes

Superuser Contribution How to cancel my Credit Card information from my account

PlanPremiumCountry MalaysiaDeviceDesktopOperating SystemWindow 10 My Question or Issue How can i delete my paymen method from my spotify acc, I wish i can delete my card infomation from spotify

  • Casual Listener
  • Plan Premium Country  Malaysia Device Desktop Operating System Window 10   My Question or Issue  How can i delete my paymen method from my spotify acc, I wish i can delete my...
  • Alfredo
  • Roadie
  • 1472 Views
  • 3 replies
  • 0 likes
  • 1472 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error de pago

PlanStudentCountry Chile My Question or IssueHola, debo debo aclarar que es primera vez que solicito un servicio de subscripción. Mi problema pasó hace unos meses, cuando creé mi cuenta Spotify y obtuve el Premium gratis de prueba como es normal, des...

  • Casual Listener
  • Plan Student Country  Chile  My Question or Issue Hola, debo debo aclarar que es primera vez que solicito un servicio de subscripción. Mi problema pasó hace unos meses, cuando creé mi ...
  • Alfredo
  • Roadie
  • 1319 Views
  • 5 replies
  • 0 likes
  • 1319 Views
  • 5 replies
  • 0 likes

Comprei Premiun foi debitado no crédito 2 vezes e ainda continuo Free.

Comprei a assinatura ontem, foi debitada no meu cartão duas vezes, e ainda continuo free.PlanoPremiumPaís BrasílDispositivo(iPhone 5 S)Sistema operacional(iOS 11) Minha pergunta ou problemaPreciso que estornem um dos valores R$ 1,99 e que minha conta...

  • Newbie
  • Comprei a assinatura ontem, foi debitada no meu cartão duas vezes, e ainda continuo free. Plano Premium País  Brasíl Dispositivo (iPhone 5 S) Sistema operacional (iOS 11)   Minha ...
  • Bittencourt
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Unable to change country.

I’m currently travelling in Guatemala from Australia. I’ve used my 14days free and wanted to upgrade to premium but my card won’t work as I assume it’s because it’s a Australian card and my Spotify location has changed to Guatemala.

  • Casual Listener
  • I’m currently travelling in Guatemala from Australia. I’ve used my 14days free and wanted to upgrade to premium but my card won’t work as I assume it’s because it’s a Australian card and my Spotify l...
  • Maxim
  • Spotify Star
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Premium frozen when paid by gift card

I decided to pay for Spotify premium with a gift card after my credit card had expired but after ten days my account was frozen because I have to "update payment methods". I still have the email receipt to prove that I should be covered for the month...

  • Casual Listener
  • I decided to pay for Spotify premium with a gift card after my credit card had expired but after ten days my account was frozen because I have to "update payment methods". I still have the email rece...
  • mhd-sou0_juln
  • Casual Listener
  • 736 Views
  • 4 replies
  • 0 likes
  • 736 Views
  • 4 replies
  • 0 likes