Audiobooks subscription not working

[kmdutt0n]

Plan

Premium

Country: USA

My Question or Issue

I have reached my limit on audiobook hours. I am the plan holder of a Premium Family account. I keep trying to add on the audiobooks subscription, but I can't get my subscription to work. Here's what happens: 

1. I get the message I reached my 15-hour limit.
2. I click to subscribe to audiobooks. It offers me 3 months free and then $11.99/month after that.
3. I agree to subscribe. 
4. It sends me to the Spotify website where I agree to everything. 
5. It says "You are subscribed. You can enjoy audiobooks now." 
6. I go back to enjoy my audiobooks, only to get the message that I have reached my 15 hour limit and I need to subscribe for more. 😵‍💫

The cycle starts over. There is no record of my audiobooks subscription on my account. 

I Have multiple emails saying "thanks for your order" but I can't listen to my audiobooks! Help!! 

[Billy-J]

Hey @kmdutt0n, thanks for reaching out to the Community!

That's odd. Can you let me know if you can manage your Audiobooks add-on following these steps? Also, can you make sure that you're purchasing audiobooks add-ons for the right account? You can follow these steps to find your account and ensure they match.

Keep me posted.