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Being charged after cancelling AND a month after free trial.

Being charged after cancelling AND a month after free trial.

CaptainUma

So I had the free month trial (Germany) in September.

After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium price WITHOUT me changing anything.

So in short:

September: Free premium trial

October: Spotify free

 

I don't need spotify premium, but suddenlx I have it without me wanting it.

Please explain!

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1 Reply

Jose_M

Hello @CaptainUma!

Sorry to hear you're having trouble with this. No worries though, I'll be here to help.

In this case, I'd recommend checking out this Support article for the next steps to take.

Hope this helps! Let me know how you get on 🙂

Jose_MSpotify Star
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