MacBook Pro & Android
I'm trying to upgrade my Premium account to Family but receive the following error:
"Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."
I have tried to do this across multiple devices, browsers (including incognito modes) and networks (with and without VPN) and always receive the same error. I also receive the same error when trying Duo.
A quick search shows that this was a known problem a couple of months ago but all the threads I've found mark it as resolved.
I do have a payment method captured, which I have been using for my premium subscription, and can't see any reason why my account would not be eligible.