Can’t find my family plan

[Muziclover71]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium 

• I can’t remember my email and password so I can’t find my family plan. 

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Yordan]

Hi @Muziclover71,

Welcome to the Community and thanks for reaching out!

You can try resetting your password by entering all email addresses that you may have used to sign up for Spotify here. When you enter an email that's registered with Spotify, you get the message that the password reset email was sent. Keep in mind that it's also possible that you created your account through Apple, Google or Facebook, so make sure to check those alternatives as well.

In case you're still struggling with logging in to your Premium account, you can get in touch with the folks over at Customer Support who'll be able to assist you further since they have access to the necessary tools.

Hope you sort this out soon. Cheers!