Help Wizard

Step 1


Can't log into a second device with duo

Can't log into a second device with duo






(iPhone and iPad)


My Question or Issue

I upgraded from an individual account to a duo account so my daughter could have her own account. She followed the link on her phone, and that worked fine. But I can't log her into her iPad now. I found the link she used to set up the account, but it says it's being used already. She didn't create her own user ID and password (that I know of), and if she did, she won't remember it. How can I get the information for her login so I can log her into the iPad? Thanks!

1 Reply

Hey @JB7852,

Thanks for reaching out. That's odd.


When she opened the invite link, she was asked to either sign in with her existing account or create a new account 🙂 You could remove the account from the plan by following these steps and then send her a new invite.


Let me know how it goes!

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