Can't pay with my usual card and new card is refused

[bigou]

I have received several messages recently by mail: "the payment is not working".

I dont' understand as my card is perfectly working and I use it to pay spotify for a while.

The card is not expired (2018).

I tried to re-enter the card and I have a message : "bad day for your bank".

I also tried another card from another bank I have the message.

And now my premiun account is suspended.

So sould I have to cancel my account and go to deezer?

[Luke]

Hey @bigou,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!