Can't purchase student premium after verification

[Beljan]

Plan

Free

Country

 Philippines

Device

Samsung Galaxy J5 2016

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I am already verified as a student. I also received a message from this and asked to continue the purchasing process by tapping the site that is mentioned in the message. But, the website that it goes to says that it is "forbidden", or simply, I cannot access the page. How can I access the site? Or, rather, how can I complete the purchase? Thank you.

[Billy-J · Accepted solution]

Hey @Beljan, and welcome to the community.

Hope you're doing great! 

Could you try this using another browser or incognito mode to see if that helps? If you're still having trouble, please send over a screenshot of the error message and the link that you used to process payment.

I look forward to your reply 🙂 

[Beljan]

I tried other browsers as you suggested but the same message appears everytime. I am wondering why this is happening whereas my friend didn't have any problems regarding the purchase. Thank you for your response, btw.

[Billy-J]

Hey again @Beljan.

Thanks for the screenshots. Please make sure to sign up for the Student Discount here. You should be notified by email, but not text message.

I hope this clarifies things 🙂 

[nickauxbains]

They do contact us via sms as you have to tick a box to receive the text. I had the same issue but the link sent  via email worked. If that doesn't work, you can contact SheerID  for support.

[Billy-J]

@nickauxbains.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂