Can't redeem my gift card

Can't redeem my gift card

I just bought a gift card yesterday and now i'm trying to redeem it but it says my gift card is not redeemable, is this a common issue? Do i need to attempt it multiple times?

1 Reply

Hi @Janvw,


Thanks for posting in the Spotify Community, and welcome!


I moved your post to a relevant Help board, where it fits better.


Note that Spotify gift cards can only be used for Premium Individual plans; you can’t use them for Premium Student, Premium Family, Premium Duo, or trial offers.


I recommend checking the code’s characters and trying different combinations; sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.


I also suggest trying from a private/incognito window, to see if the issue persists.


If you’re still experiencing issues with redeeming your gift card, I recommend contacting Customer Support so that they can have a closer look backstage.


Let me know if you have any other questions, and have a good day!

TreyAnastasioSpotify Star
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