Can't redeem my gift card

[Janvw]

I just bought a gift card yesterday and now i'm trying to redeem it but it says my gift card is not redeemable, is this a common issue? Do i need to attempt it multiple times?

[TreyAnastasio]

Hi @Janvw,

Thanks for posting in the Spotify Community, and welcome!

I moved your post to a relevant Help board, where it fits better.

Note that Spotify gift cards can only be used for Premium Individual plans; you can’t use them for Premium Student, Premium Family, Premium Duo, or trial offers.

I recommend checking the code’s characters and trying different combinations; sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.

I also suggest trying from a private/incognito window, to see if the issue persists.

If you’re still experiencing issues with redeeming your gift card, I recommend contacting Customer Support so that they can have a closer look backstage.

Let me know if you have any other questions, and have a good day!