Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Can't use my Xbox game pass Spotify trial

Can't use my Xbox game pass Spotify trial

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the card I'm trying to use I my boyfriends and he lives in Mississippi and he wanted me to do it for him. I don't know if putting the zip code for his zip and not my zip is the issue or what. He doesn't have enough as of right now to buy premium so we are using the trial Xbox gave us. Do u guys have any idea what's going on? Contact me on here or through my Facebook my name is Skyler Bowen and my profile pic should be me holding a baby. Thank you


1 Reply



Can you let me know if you get any error messages when trying to redeem the link? It might be worth adding screenshots of them.


Keep me posted 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts