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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70905 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134693 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73542 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257088 Views
156 replies
13 likes
hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i have already tried a trial for 1 month. but if thats really the...
hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i hav...
Spotify Legend
1553 Views
3 replies
0 likes
El día de ayer compre una tarjeta regalo por 3 meses trato de ingresarla y no puedo. Siempre sale el mensaje de " Se produjo un error", y no encuentro solución por ningún lado.
El día de ayer compre una tarjeta regalo por 3 meses trato de ingresarla y no puedo. Siempre sale el mensaje de " Se produjo un error", y no encuentro solución por ningún lado.
Spotify Legend
712 Views
2 replies
1 likes
HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are correct. Is there a customer service chat or phone numbe...
HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are...
Spotify Legend
659 Views
3 replies
1 likes
Plano:FreePaís:BrasilDispositivo:Notebook SAMSUNG GênericoSO:Windows 10Minha Questão ou Problema:Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, toda hora que eu tento, dá "falha no pagamento", mesmo meu cartão conseguindo pagar out...
Plano: Free País: Brasil Dispositivo: Notebook SAMSUNG Gênerico SO: Windows 10 Minha Questão ou Problema: Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, to...
Community Legend
2039 Views
1 replies
0 likes
Samsung Galaxy A20AndroidUSAI have searched for a resolution but have not found one, so here goes. I'm wanting to switch from a single plan to a family plan and bring my wife on with me. We are being charged for mine and hers separately but if i chan...
Samsung Galaxy A20 Android USA I have searched for a resolution but have not found one, so here goes. I'm wanting to switch from a single plan to a family plan and bring my wife on with me. We are...
Community Legend
1721 Views
3 replies
0 likes
PlanPremiumCountryGermanyDeviceNot necessary because it's a general questionOperating SystemSee device My Question or IssueMy mother in-law moved to my house. She owns a premium subscription. I invited her to my premium family. She joined before canc...
Plan Premium Country Germany Device Not necessary because it's a general question Operating System See device My Question or Issue My mother in-law moved to my house. She owns a prem...
Community Legend
513 Views
1 replies
1 likes
Hi everyone! I have a simple issue where I am trying to purchase a Spotify Premium subscription with a card that is valid and active in my country (Greece). Unfortunately, I get a payment error: "Whoops, something went wrong. Try again or contact sup...
Hi everyone! I have a simple issue where I am trying to purchase a Spotify Premium subscription with a card that is valid and active in my country (Greece). Unfortunately, I get a payment er...
Spotify Legend
675 Views
2 replies
1 likes
So spotify showed an ad for 3 month free premium but when I subscripted it still took 9.99€ of my bank account. Why is that? Didn't I get my 3 month free premium or what?
So spotify showed an ad for 3 month free premium but when I subscripted it still took 9.99€ of my bank account. Why is that? Didn't I get my 3 month free premium or what?
Spotify Legend
734 Views
2 replies
0 likes
My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortunately I couldn't change my country to Singapore bec...
My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortun...
Casual Listener
782 Views
2 replies
0 likes
PlanFree/PremiumMy Question or IssueHello, I just tried to sign up for Spotify Premium. I have had the option to choose "Premium on Samsung" which I did because it said that I would get "Premium free for 6 months with your Samsung device". So I enter...
Plan Free/Premium My Question or Issue Hello, I just tried to sign up for Spotify Premium. I have had the option to choose "Premium on Samsung" which I did because it said that I wo...
Moderator
1545 Views
1 replies
0 likes
I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day premium. I made a post about that as well. Looks lik...
I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day p...
Moderator
469 Views
1 replies
0 likes
Compre una tarjeta de regalo y al momento de canjearlo me aparece que se ha producido un error.No se si estoy ingresando mal el código, ya lo intenté de diversas formas pero sigue apareciendo lo mismo No quiero perder mi mes de spotify, ayuda.
Compre una tarjeta de regalo y al momento de canjearlo me aparece que se ha producido un error.No se si estoy ingresando mal el código, ya lo intenté de diversas formas pero sigue apareciendo lo mism...
Roadie
685 Views
1 replies
1 likes
Charges were made amounting to Php 129 per month (for 3 months) for Spotify Premium. However, upon checking our Spotify account (*snip*), it hasn't been on premium since September 2019. No receipts were sent for these transactions as well. For furthe...
Charges were made amounting to Php 129 per month (for 3 months) for Spotify Premium. However, upon checking our Spotify account (*snip*), it hasn't been on premium since September 2019. No receipts w...
Roadie
550 Views
1 replies
0 likes
PlanFamille CountryFranceDeviceNote 8Operating Android My Question or IssueBonjour Est-il possible de changer sa date de prélèvement sur Spotify ?Si oui comment ? Merci beaucoup
Plan Famille Country France Device Note 8 Operating Android My Question or Issue Bonjour Est-il possible de changer sa date de prélèvement sur Spotify ? Si oui comm...
Casual Listener
2310 Views
2 replies
0 likes
Hola, mi problema es al momento de realizar el pago, con tarjeta de debito, el pago no es realizado, y el error, dice que revise el pais de mi cuenta, mis datos y datos del pago, son correctos, pero el pago sigue sin poder realizarse
Hola, mi problema es al momento de realizar el pago, con tarjeta de debito, el pago no es realizado, y el error, dice que revise el pais de mi cuenta, mis datos y datos del pago, son correctos, pero ...
Roadie
624 Views
3 replies
0 likes
I just upgraded my account with mobile payment. I was paid, but my account was not premium.
I just upgraded my account with mobile payment. I was paid, but my account was not premium.
Community Legend
483 Views
2 replies
0 likes
PlanPremium (6,99€ p/month) CountryPortugalDeviceHuawei P10Operating SystemAndroid My Question or IssueHey!I've been using regular Spotify Premium for at least a year now and today my subscription ended. When I went to renew my subscription, for some...
Plan Premium (6,99€ p/month) Country Portugal Device Huawei P10 Operating System Android My Question or Issue Hey! I've been using regular Spotify Premium for at least a year ...
Spotify Legend
1598 Views
5 replies
0 likes
None of the below information is required. However, the moru provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndiaDeviceHonor 9nOperating SystemAndroid My Question or IssueAmount deducted from bank 3 times but didn't get a...
None of the below information is required. However, the moru provide the easier it will be for us to try and help. Plan Free/Premium Country India Device Honor 9n Operating System Android&nbs...
Spotify Legend
507 Views
1 replies
0 likes
PlanPremiumCountryGermany (rn)DeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueSo, I switched countries but I bought my plan back in home country.I still have 10 months on my plan left.Do I need to pay again if I wanna switch countr...
Plan Premium Country Germany (rn) Device Samsung Note 9 Operating System Android 10 My Question or Issue So, I switched countries but I bought my plan back in home country. ...
Spotify Legend
660 Views
3 replies
0 likes
My subscription plan is premium and subscription is 9.90SGD per month.Why am I being charged for 10.18SGD for Premium subscription by Spotify Stockholm?
My subscription plan is premium and subscription is 9.90SGD per month. Why am I being charged for 10.18SGD for Premium subscription by Spotify Stockholm?
Spotify Legend
1970 Views
4 replies
0 likes
