Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74553 Views
49 replies
3 likes

74553 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9644 Views
23 replies
2 likes

9644 Views
23 replies
2 likes

Superuser Contribution Charged twice and still no premium...

Hi,I have recently started going to college and wanted to switch over to the student account. So I followed the instructions, canceled subscription on my old one and waited for it to run out. Today it did, so I went ahead to make a student subscripti...

drathek
Newbie
Hi, I have recently started going to college and wanted to switch over to the student account. So I followed the instructions, canceled subscription on my old one and waited for it to run out. Today...
2017-11-06 6:25:10 PM
2019-06-04 11:09:57 AM
Daisy
Spotify Legend
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

My subscription

I have a subscription. I am charged monthly. I've never had a problem with my subscription until this last iOS upgrade. When I went to open the Spotify app, I had been signed out. I can't remember the username or password associated with my premium a...

sdhcortez
Newbie
I have a subscription. I am charged monthly. I've never had a problem with my subscription until this last iOS upgrade. When I went to open the Spotify app, I had been signed out. I can't remember th...
2019-06-03 7:52:39 PM
2019-06-04 5:24:04 AM
Billy-J
Spotify Star
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

trial deal

PlanFreeCountryukMy Question or Issueit is unclear to me if the trail 99p for three months is 99p for the whole three months or if its 99p a month for 3 months, could someone help me with this?

Tragic_tyler
Newbie
Plan Free Country uk My Question or Issue it is unclear to me if the trail 99p for three months is 99p for the whole three months or if its 99p a month for 3 months, could someone help me with t...
2019-06-03 10:09:30 PM
2019-06-04 5:21:41 AM
Billy-J
Spotify Star
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Solved!! Payment fees

Hi,when I pay spotify premium plan, my bank add another fee becaus of "paymant out of area uem". Why this?

Giuseucia
Newbie
Hi, when I pay spotify premium plan, my bank add another fee becaus of "paymant out of area uem". Why this?
2019-06-03 7:26:46 PM
2019-06-03 11:08:02 PM
Luan
Spotify Star
642 Views
1 replies
0 likes

642 Views
1 replies
0 likes

Solved!! spotify change country proplem

i live in egypt and i wona subscription with my master card i get this error

fares55171
Newbie
i live in egypt and i wona subscription with my master card i get this error
2019-06-03 6:36:47 AM
2019-06-03 11:02:58 PM
Luan
Spotify Star
383 Views
1 replies
0 likes

383 Views
1 replies
0 likes

Solved!! premium doesnt work

Hello, ordered 3 months premium subscription for €0.99. When I login I have spotify free. I have the email open where I had to activate my account. And if this doesn't do the default procedur followed, unfortunately no resultone of the below informat...

elsvrix89
Casual Listener
Hello, ordered 3 months premium subscription for €0.99. When I login I have spotify free. I have the email open where I had to activate my account. And if this doesn't do the default procedur followe...
2019-06-03 3:53:49 PM
2019-06-03 8:44:34 PM
elsvrix89
Casual Listener
958 Views
2 replies
0 likes

958 Views
2 replies
0 likes

Which email address am I using?

Plan PremiumCountry Netherlands My Question or IssueMy father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn't know which email address he uses, and all email addresses we try o...

user-removed
Visitor
Plan Premium Country Netherlands My Question or Issue My father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn...
2019-05-20 12:04:52 PM
2019-06-03 8:13:30 PM
Jose_M
Spotify Star
1283 Views
7 replies
1 likes

1283 Views
7 replies
1 likes

Cancel Premium trial (wrong Spotify account)

Plan: PremiumCountry: GermanyDevice: iPhone 8plus, Macbook Pro 2011My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment. However, I might accidentally subscribe it with my husband's acco...

user-removed
Visitor
Plan: Premium Country: Germany Device: iPhone 8plus, Macbook Pro 2011 My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment...
2019-06-03 3:49:24 PM
2019-06-03 7:09:50 PM
Jᴀᴄᴋ
Roadie
515 Views
1 replies
0 likes

515 Views
1 replies
0 likes

Music wont play offline.

I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please.

CarlaE
Newbie
I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please...
2019-06-03 2:11:57 PM
2019-06-03 5:32:53 PM
A_Musicophile
Community Legend
319 Views
1 replies
0 likes

319 Views
1 replies
0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Marceluqui
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-03 6:13:31 AM
2019-06-03 12:47:29 PM
Billy-J
Spotify Star
311 Views
1 replies
0 likes
payment issues

311 Views
1 replies
0 likes

Hulu Said my account was cancelled and that I needed to talk to Spotify

PlanStudentCountryUSADeviceiPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not sure how to fix this.

pec143
Newbie
Plan Student Country USA Device iPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not s...
2019-06-03 1:26:41 AM
2019-06-03 4:06:48 AM
Billy-J
Spotify Star
452 Views
1 replies
0 likes

452 Views
1 replies
0 likes

Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...

xXOCTOSCOPEXx
Casual Listener
Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
2019-05-29 11:14:50 AM
2019-06-03 2:30:13 AM
Luan
Spotify Star
971 Views
3 replies
0 likes

971 Views
3 replies
0 likes

3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

cesar_barrales
Casual Listener
Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
2019-06-01 10:20:10 PM
2019-06-02 12:33:02 AM
Bittencourt
Spotify Star
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

rjnicko
Regular
So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
2019-05-30 7:10:07 AM
2019-06-02 9:34:17 PM
rollingstones44
Newbie
2118 Views
3 replies
2 likes

2118 Views
3 replies
2 likes

I just bought Premium and i don't gave it, i tried everything on Help. Help me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Lampenkappe
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-01 2:47:47 PM
2019-06-02 5:46:52 PM
Billy-J
Spotify Star
440 Views
3 replies
1 likes
Premium

440 Views
3 replies
1 likes

Gift Card - Spotify with Hulu

PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.

brigeorge
Casual Listener
Plan Spotify with Hulu Country USA My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or ...
2019-06-01 2:10:29 PM
2019-06-02 5:06:43 PM
brigeorge
Casual Listener
2842 Views
7 replies
0 likes

2842 Views
7 replies
0 likes

Premium Subscription doesnt work

Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...

hamidzaman2017
Casual Listener
Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,) My Question or Issue I subscribed Spotify premium today but on websi...
2019-05-18 11:41:37 PM
2019-06-02 3:27:29 PM
Noah
Spotify Star
2118 Views
8 replies
0 likes

2118 Views
8 replies
0 likes

Doble payment

PlanPremiumCountryMexicoDeviceLaptopOperating SystemWindows 8 My Question or IssueUpdating my credit card information, I renewed premium, but mistakenly I payed twise (with PayPal). What can I do to avoid double payment or to get a refund?

Ile1
Newbie
Plan Premium Country Mexico Device Laptop Operating System Windows 8 My Question or Issue Updating my credit card information, I renewed premium, but mistakenly I payed twise (with P...
2019-06-02 6:21:26 AM
2019-06-02 3:10:32 PM
OneByBoo
Roadie
402 Views
1 replies
0 likes

402 Views
1 replies
0 likes

Paid Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been paying for Premium for 3 years now. Why am I still on Free if i pay for Premium? ...

Opus9167
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-06-02 6:22:26 AM
2019-06-02 3:09:27 PM
OneByBoo
Roadie
289 Views
1 replies
0 likes

289 Views
1 replies
0 likes

Suscripción en cuenta errónea

Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con mis datos de la targeta no es posible.

Khadalovv
Newbie
Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con...
2019-06-01 11:03:59 PM
2019-06-02 12:52:42 PM
KossB
Roadie
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

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