Premium Subscription doesnt work

[hamidzaman2017]

Plan

§ months premium

Country

Germany

Device

(iPhone 7,Desktop

Operating System

(iOS 12.2, , Windows 10,)

My Question or Issue

I subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says it accepted.

[Noah]

Hey @hamidzaman2017,

Thanks for reaching out. Welcome to the community!

First up, let's try the following to get your subscription working again:

• Log out and back into your account. Occasionally this is necessary to force a sync of info between your device and the Spotify account system.
  
  
• Check the status of your subscription. Go to your subscription page and check that your Premium subscription is still active.
  
  
• Check the status of your payment. If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
  
  
• Check that your Premium subscription isn’t on another account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. Check to see if you have any other accounts. 

Let me know how it goes — I'll be here in case you need any further help 🙂

[hamidzaman2017]

Hey there

It Actully wont work, i didnt that i couldn't use the same Bank card for Spotify premium and i did that mistake twice.I paid it with Klarna and i didnt get my 2 Euro back !

[kelvinhunter]

Hi, I have had issues as well. I applied for the .99 offer and elected for the premium service. It worked well for the first month but now when I ask our Google home to play a particular artist on Spotify, it says it will play exerpts from a radio station that plays that artists music. Not happy.

[Noah]

---

@kelvinhunter wrote:
Hi, I have had issues as well. I applied for the .99 offer and elected for the premium service. It worked well for the first month but now when I ask our Google home to play a particular artist on Spotify, it says it will play exerpts from a radio station that plays that artists music. Not happy.

---

Hey @kelvinhunter,

Thanks for reaching out. Welcome to the community!

Is your Premium subscription working on any other devices, other than the Google Home?

Looking forward to your response 🙂

[Noah]

---

@hamidzaman2017 wrote:

Hey there

It Actully wont work, i didnt that i couldn't use the same Bank card for Spotify premium and i did that mistake twice.I paid it with Klarna and i didnt get my 2 Euro back !

---

Hey @hamidzaman2017,

Could you explain a little more about the problem you're having here? 

Looking forward to your response 🙂

[kelvinhunter]

Hi, in the beginning, I could ask "Google"to play music by Jimmy Barnes
from Spotify and in moments, music by JB would be played. Now, I ask the
same thing and I am told Spotify will play music from a radio station which
plays Jimmy Barnes and promptly starts playing random music from someone I
have never heard of.
Hope that helps.

[kelvinhunter]

Sorry for the delay. Google is working on my cellphone. I tried it out as I
have never used it and it does play what you ask.

[Noah]

Hey @kelvinhunter,

Thanks for getting back to me.

Could you check if your Spotify Premium subscription works while logged in on the Spotify mobile or PC app?

Keep me posted 🙂