Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62494 Views
43 replies
3 likes

62494 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

PREMIUM WONT WORK

I have spotify premium, 9.99 was alreasy taken from my account. The problen is that the app doeant aeem to recognize that i have a premium account. I can only use free features? Example: i cant skip songs or put songs on repeat or anything like that....

Yunger4reala
Newbie
I have spotify premium, 9.99 was alreasy taken from my account. The problen is that the app doeant aeem to recognize that i have a premium account. I can only use free features? Example: i cant skip ...
2017-08-17 6:21:57 PM
2019-05-19 3:26:23 PM
Luke
Spotify Star
429 Views
1 replies
0 likes

429 Views
1 replies
0 likes

HAVE BEEN CHARGED THREE TIMES !!! WANT TO BE REFUNDED!!

Hi, I had premium 9.99 which was taken from my account on the 1st August. i then upgraded to family where another 14.99 was taken. it said, nothing would be taken from account until december. but today, i have had another 14.99 taken?? and all of the...

marlshawks1
Newbie
Hi, I had premium 9.99 which was taken from my account on the 1st August. i then upgraded to family where another 14.99 was taken. it said, nothing would be taken from account until december. but tod...
2017-08-17 6:25:24 PM
2019-05-19 3:26:01 PM
Luke
Spotify Star
415 Views
1 replies
0 likes

415 Views
1 replies
0 likes

Meu premium não funciona

Gente! Paguei meu spotify premium já faz duas semanas e nada de liberar a conta pra mim! Já veio email de confirmação de pagamento mas não funciona! Paguei 16 reais pra nada!!!!! O que eu faço????????????

ingridbervig
Casual Listener
Gente! Paguei meu spotify premium já faz duas semanas e nada de liberar a conta pra mim! Já veio email de confirmação de pagamento mas não funciona! Paguei 16 reais pra nada!!!!! O que eu faço???????...
2017-08-17 6:33:13 PM
2019-05-19 3:25:00 PM
Luke
Spotify Star
518 Views
1 replies
1 likes

518 Views
1 replies
1 likes

No procesan mi pago

HOla!tengo un problema con el proceso de pago, ya he ingresado cuatro tarjetas diferentes y me aparce error, estoy muy deseperada, no he podido escucgar musica y quisiera me ayudenSaludosAlexandra

alejaarmen
Newbie
HOla! tengo un problema con el proceso de pago, ya he ingresado cuatro tarjetas diferentes y me aparce error, estoy muy deseperada, no he podido escucgar musica y quisiera me ayuden Saludos Alexan...
2017-08-19 6:58:40 PM
2019-05-19 3:20:19 PM
Luke
Spotify Star
507 Views
1 replies
0 likes

507 Views
1 replies
0 likes

Spotify account not playing downloaded music when offline

Hi Everyone, I am currently enrolled to a Spotify premium plan and I am encountering an issue playing downloaded music offline. All of my content is downloaded to my phone and is verified through the green check mark however I cannot play the majorit...

mattscoobs
Newbie
Hi Everyone, I am currently enrolled to a Spotify premium plan and I am encountering an issue playing downloaded music offline. All of my content is downloaded to my phone and is verified th...
2019-05-18 11:14:53 PM
2019-05-19 4:33:39 AM
Billy-J
Spotify Star
814 Views
1 replies
0 likes

814 Views
1 replies
0 likes

Family Plan Issues

PlanPremium wanting to join Family PlanCountryUnited StatesDeviceiPhone 8My Question or IssueI am on a Premium plan currently however my mom switched to the family plan and I am trying to join. I subscribed through Spotify, not a third party. I got t...

Jazmyn11
Newbie
Plan Premium wanting to join Family Plan Country United States Device iPhone 8 My Question or Issue I am on a Premium plan currently however my mom switched to the family plan and I am trying ...
2019-05-18 11:37:55 PM
2019-05-19 4:32:24 AM
Billy-J
Spotify Star
806 Views
1 replies
0 likes

806 Views
1 replies
0 likes

Complaining about the money

Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my moneyPlanTo get my money back or atleast an explanat...

Mey0048
Newbie
Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my m...
2019-05-18 5:34:11 PM
2019-05-19 4:30:16 AM
Billy-J
Spotify Star
778 Views
1 replies
0 likes

778 Views
1 replies
0 likes

Renew Student Discount

PlanPremiumCountryGermanyDevice(iPhone 7, Macbook Pro 2018) My Question or IssueHey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not able to find the the function so I wanted to ask whether it's actually possible...

youngflygs
Newbie
Plan Premium Country Germany Device (iPhone 7, Macbook Pro 2018) My Question or Issue Hey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not...
2019-05-18 10:30:44 AM
2019-05-19 3:35:45 AM
Noah
Spotify Star
853 Views
1 replies
0 likes

853 Views
1 replies
0 likes

Solved!! Double payment from Spotify!

So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.

BeautifulBlue
Casual Listener
So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.
2019-05-13 9:56:30 PM
2019-05-19 2:33:35 AM
Noah
Spotify Star
1302 Views
3 replies
0 likes

1302 Views
3 replies
0 likes

Solved!! Premium for 0.99€ - I can´t change student subscription to 0.99 subscription

Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spotify´s web says PlanPremium Students --> Premium fo...

Venca23
Casual Listener
Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spo...
2019-05-18 7:20:10 PM
2019-05-18 10:34:57 PM
Billy-J
Spotify Star
1631 Views
3 replies
0 likes

1631 Views
3 replies
0 likes

Hulu Not Included with Spotify Premium?

Plan: PremiumCountry: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student subscription was expiring, I saw that the regular Premium account would still ...

lsmith01
Newbie
Plan: Premium Country: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student...
2019-05-15 3:18:06 PM
2019-05-18 10:15:09 PM
Billy-J
Spotify Star
1544 Views
1 replies
2 likes
Account subscription
Help me!
Help with Premium
Hulu
Hulu-spotify
Premium
Spotify Doesn't Work

1544 Views
1 replies
2 likes

Upgrading to family

PlanPremium with HuluCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I upgrade to a family premium subwill it negate my Hulu/Spotify Subscription?

EywaNine
Newbie
Plan Premium with Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-05-18 6:19:00 PM
2019-05-18 10:03:39 PM
Billy-J
Spotify Star
714 Views
1 replies
0 likes

714 Views
1 replies
0 likes

Am I banned from buying premium?

I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cardsPlanFree/PremiumCountryTurkeyDevice(Samsung Galaxy J8)Operating System( Android 9.0)

alperdikmen
Casual Listener
I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cards Plan Free/Premium Country Turkey Device (Samsu...
2019-05-17 9:22:31 PM
2019-05-18 3:32:53 PM
Jose_M
Spotify Star
824 Views
1 replies
0 likes

824 Views
1 replies
0 likes

Bought subscription for 3 months premium(testing out) but spotify never activated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan you guys give me a refund or activate my spotify premium for 3 months, please. If you nee...

857395
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can you...
2019-05-17 1:26:32 PM
2019-05-18 7:25:49 AM
Billy-J
Spotify Star
1119 Views
3 replies
0 likes

1119 Views
3 replies
0 likes

Don’t have to pay, money refound

PlanPremiumCountryColombia Device(iPhone 6Operating System(iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in the registration appear a message that said that I couldn’t apply to thins promotion but...

o0w6wvgkrasm2nw
Newbie
Plan Premium Country Colombia Device (iPhone 6 Operating System (iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in ...
2019-05-17 9:00:27 PM
2019-05-17 9:04:41 PM
itstnt
Regular
887 Views
1 replies
0 likes
cobro

887 Views
1 replies
0 likes

1 Spotify account. 2 Amazon Echo Dots

PlanPremiumCountryUSADeviceAmazon Echo Dot (3rd Gen)Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, and one is in my office. Can i use my 1 spotify premium account on both dots (at seperate ...

Juddahkie
Casual Listener
Plan Premium Country USA Device Amazon Echo Dot (3rd Gen) Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, a...
2019-05-15 10:06:12 PM
2019-05-17 8:57:55 PM
itstnt
Regular
1817 Views
5 replies
0 likes

1817 Views
5 replies
0 likes

Spotify Student (SOMEONE PLEASE HELP)

Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or the app on my computer it will not register that i ha...

kenaches
Casual Listener
Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or th...
2019-05-16 6:03:52 PM
2019-05-17 7:54:46 PM
Brunelicia
Community Legend
1217 Views
3 replies
0 likes

1217 Views
3 replies
0 likes

family plan won’t download music for offline listening

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-05-17 3:18:40 PM
2019-05-17 5:06:34 PM
Jᴀᴄᴋ
Roadie
1185 Views
1 replies
0 likes

1185 Views
1 replies
0 likes

Spotify + hulu

so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away

Dalendews
Newbie
so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away
2019-05-17 5:42:34 AM
2019-05-17 12:37:57 PM
Billy-J
Spotify Star
545 Views
1 replies
0 likes

545 Views
1 replies
0 likes

Spotify website shows premium but app shows free

PlanPremiumCountryUSDeviceIphone 7 Operating SystemIOS 12.2 My Question or IssueHi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription...

ksrathor
Casual Listener
Plan Premium Country US Device Iphone 7 Operating System IOS 12.2 My Question or Issue Hi, I just signed up for premium for students, logging into the website shows my premium ...
2019-05-15 9:11:58 PM
2019-05-17 12:35:16 PM
Billy-J
Spotify Star
752 Views
7 replies
0 likes

752 Views
7 replies
0 likes

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