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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5087 Views
  • 23 replies
  • 2 likes
  • 5087 Views
  • 23 replies
  • 2 likes

Prepaid Vanilla Visa Cards

PlanPremiumCountryCanadaDevicePS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7Operating SystemWindows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expi...

  • Regular
  • Plan Premium Country Canada Device PS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7 Operating System Windows 10, PS4 OS, Android 8.0.0   My Question or Issue  It won't accept ...
  • Billy-J
  • Spotify Star
  • 6028 Views
  • 11 replies
  • 1 likes
  • prepaid
    Subscriptions
    vanilla
    Visa
  • 6028 Views
  • 11 replies
  • 1 likes

How do I get movies, TV shows on my Roku via my premium Spotify with Hulu account?

How do I get movies, TV shows to appear on my Roku via my premium Spotify with Hulu account?Only "music" appears.

  • Casual Listener
  • How do I get movies, TV shows to appear on my Roku via my premium Spotify with Hulu account? Only "music" appears.
  • Billy-J
  • Spotify Star
  • 1246 Views
  • 4 replies
  • 0 likes
  • 1246 Views
  • 4 replies
  • 0 likes

Solved!! Cancelled my premium without warning.

PlanPremiumCountryTurkeyDeviceIphone 6sOperating SystemiOS 10 Hello there,I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on my phone i couldn't. However i tried a couple of times and then i realized ...

  • Casual Listener
  • Plan Premium Country Turkey Device Iphone 6s Operating System iOS 10   Hello there, I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on...
  • Luan
  • Spotify Star
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Cannot access family plan invites/menu

PlanPremium Family Plan CountryCADevice(Samsung Galaxy Operating System(Android Oreo) My Question or IssueCannot access my family plan menu to add or manage. Says i have a family plan subscription yet still cannot access. Its frustrating. How can i g...

  • Casual Listener
  •   Plan Premium Family Plan  Country CA Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue Cannot access my family plan menu to add or mana...
  • OneByBoo
  • Roadie
  • 352 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 352 Views
  • 3 replies
  • 0 likes

Please support the payment method in the P.R.C region.

PlanFreeCountryPeople's Republic of China (Areas not actually controlled by ROC)DeviceONEPLUSOperating SystemAndroidMy Question or IssuePlease support the payment method in the P.R.C region.

  • Newbie
  • Plan Free Country People's Republic of China (Areas not actually controlled by ROC) Device ONEPLUS Operating System Android My Question or Issue Please support the payment method in the P.R....
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

[Subscription] Hulu ads free + Spotify

I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a hulu account registered under the email i use for sp...

  • Newbie
  • I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a h...
  • mills6214
  • Songwriter
  • 677 Views
  • 3 replies
  • 0 likes
  • 677 Views
  • 3 replies
  • 0 likes

Subcription Downgraded

 My Premium subscription was downgraded without notice

  • Newbie
  •   My Premium subscription was downgraded without notice
  • Billy-J
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

No way to get access to Hulu with Premium.

PlanPremiumCountryUSA My Question or IssueI want to access my Hulu account that comes with Premium but I've tried everything and can't find anything regarding this. I get the emails letting me know I have Hulu with my Premium and click the button tha...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I want to access my Hulu account that comes with Premium but I've tried everything and can't find anything regarding this. I get the emails ...
  • Billy-J
  • Spotify Star
  • 750 Views
  • 4 replies
  • 2 likes
  • 750 Views
  • 4 replies
  • 2 likes

Solved!! Transferring premium from 1 accout to the other

Can I do this?PlanPremiumCountryItalyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue

  • Newbie
  • Can I do this? Plan Premium Country Italy Device iPhone 8 Operating System iOS 12   My Question or Issue  
  • Luan
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Will my saved tracks and playlists survive a change in country?

Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I found this article - https://support.spotify.com/ca-en/accou...

  • Regular
  • Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country.   I ...
  • Bittencourt
  • Spotify Star
  • 1108 Views
  • 3 replies
  • 0 likes
  • canada
    country change
    save data
  • 1108 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium users please respond: Is anyone else experiencing this new change...

Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receiving mixed information as to why. All of my artists are n...

  • Regular
  • Did anyone get a new update yesterday? new layout interface for premium? well I've been a premium user since january, and yessterday i noticed a dramatic change on my spotify account & im receivi...
  • Peter
  • Spotify Legend
  • 2617 Views
  • 10 replies
  • 4 likes
  • cant see artists
    Premium
    Subscription
  • 2617 Views
  • 10 replies
  • 4 likes

Não consigo iniciar os 60 dias grátis!!!

Primeiro: pq o atendimento Spotify é tão ruim??? Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.

  • Newbie
  • Primeiro: pq o atendimento Spotify é tão ruim??? 😞 Segundo: pq não consigo inciar os 60 dias premium grátis? Já confirmaram meu cartão umas 15 vezes!!!!! Sempre retornam pra mesma página.
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

large group subscription for limited amount of content?

Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to listen the the full songs. Thank you!

  • Newbie
  • Does Spotify offer subscriptions for large groups for a limited amount of content? I'm interested in embedding content on a website (~50 songs), but would like to bypass users having to register to l...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Paying for someone else's Premium

I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?

  • Newbie
  • I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?    
  • Luan
  • Spotify Star
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
  • 0 likes

Still Free for a paid account

I’m from Indonesia.I’m already pay for premium spotify. But still not upgrade to premium account until now.I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this case is spotify responsibility.

  • Newbie
  • I’m from Indonesia. I’m already pay for premium spotify. But still not upgrade to premium account until now. I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this cas...
  • OneByBoo
  • Roadie
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Solved!! Is Premium Duo available in the United States?

Is Premium Duo available in the United States? Read this article:https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotify Premium Duo landing page:https://www.spotify.com/ie/duo/

  • Casual Listener
  • Is Premium Duo available in the United States?   Read this article: https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount   Spotif...
  • Loxer
  • Community Legend
  • 5532 Views
  • 1 replies
  • 0 likes
  • 5532 Views
  • 1 replies
  • 0 likes

Family being removed from Family Premium on regular basis

PlanPremium for Family CountryUSA My Question or IssueHi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correct the issue. They have no problems re-joining when I send a new invite link AGAIN a...

  • Newbie
  • Plan Premium for Family   Country USA     My Question or Issue Hi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correc...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 0 likes

Hulu add-on feature issue

PlanPremium student plan DevicePCOperating SystemWindows 10 pro My Question or IssueI am not able to manage add-ons in hulu. I do not see the "manage" option.

  • Casual Listener
  • Plan Premium student plan   Device PC Operating System Windows 10 pro   My Question or Issue I am not able to manage add-ons in hulu.  I do not see the "manage" option. &...
  • Billy-J
  • Spotify Star
  • 1200 Views
  • 3 replies
  • 0 likes
  • Hulu
  • 1200 Views
  • 3 replies
  • 0 likes

Pagamento via boleto bancário

Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar o pagamento pelo boleto bancário.

  • Newbie
  • Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar...
  • Bittencourt
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

I forgot to cancel my subscription

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...

  • Casual Listener
  • I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...
  • Billy-J
  • Spotify Star
  • 1299 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1299 Views
  • 3 replies
  • 0 likes