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Canceled but still charged

Canceled but still charged

I have been charged for two months after I had canceled and my account is completely free. I want a refund and i want to stop being charged

 

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1 Reply

Hey @marisolcalderon,

 

Did you get email receipts from previous subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that.

 

Hope it helps. 🙂

osorniosSpotify Star
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