Canceled but still charged

[marisolcalderon]

I have been charged for two months after I had canceled and my account is completely free. I want a refund and i want to stop being charged

[osornios]

Hey @marisolcalderon,

Did you get email receipts from previous subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

Username/ID:        xxxxxxx

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that.

Hope it helps. 🙂