Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cancel premium subscription

Cancel premium subscription

Ok, this is super frustrating!!!

I'm traveling internationally and I can't access my Spotify account, as it won't log in (and yes, I've tried logging out of Facebook and back in) and tells me I only have 15 days of international usage! I've sent help messages and have not been offered any suggestions. I'm still being charged a monthly fee. I want credit for last month and my subscription CANCELLED!!! I don't like that I can't get in touch with a real person! It seems like a big flaw in the system. I was super happy with my Spotify account and now I just want to be done with it! Super bummer.

Can I please have contact with a real person to handle this????
Reply
2 Replies

Hey there @user-removed, welcome to the community!

 

That doesn't sound right. Free users can use Spotify when traveling abroad up to 14 days. However, Premium users can use Spotify any time, any place, with an unrestricted internet connection.

 

Let's see what's happening here. Can you make sure you're logging in the correct account?

 

Try the following:

    1. Check your subscription page. Your status should show up as Premium. 
    2. If it says you're on Premium, try signing out and back into the app. If that doesn't help, try a clean reinstallation of the app.
    3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

If these steps didn't help, please take this survey that can point you out in the right direction.

 

 

 

Let me know how it goes!

K

 

 

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

I've checked everything and it's says I don't have an account, yet, just yesterday, I was charged through iTunes AGAIN!!! Seriously, can I talk to a real **bleep**ing person to get this handled?

Suggested posts