Cancelled premium but globe keeps charging my account

[icai19]

I cancelled my premium last april, but globe still charging my globe number for the subscription... I called globe for how many times to stop it, but they've told me they cannot do something about it since I activated my subscription to your site not to their site! Please Help! Please stop my monthly subs charged every month.. the payment is link to my globe network plan....

[Maxim]

Hey @icai19,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[icai19]

Yes , i received a confirmation email that my spotify premium was successfully cancel.. however, after I cancel my account, globe still charging me for my monthly subscription.. 3mos in a row now..

[Jack]

Hey @icai19,

Thanks for reaching out via the Community!

We'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

We'd also recommend reaching out to Globe's support team about this, too.

Thanks,