Cancelling Subscription

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Cancelling Subscription

Suehh1
Newbie

I too am trying to cancel my subscription and it keeps saying my password is incorrect. It isn't! It's the very same password I've just signed in with. It won't even send me a password reminder as it says I'm using my FB credentials, which is correct. Is this some sort of con to prevent people from unsubscribing?

 

 

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Solution!

DraconicWraith
Newbie

I need to temporarily suspend my subscription, as I am between jobs atm, and spotify keeps saying I entered in the wrong password?  I log in with my facebook account, if that makes a difference.

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37 Replies

Elisabetta
Newbie

Meredith, can you please oh dear lord please cancel my premium subscription. I've tried freaking over and over again. I don't want to use spotify anymore! And if I don't cancel soon, it'll charge me again. My ref. Number is #006613388.

Many thanks..

Peter__
Community Legend

topolin74 and Elisabetta

 

I have escalated both of your posts to the community team to look into for you. 

If you still have access to your account, you are free to cancel at any time, just click the cancellation link at the bottom of your cancellation page.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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user-removed
Not applicable

I want to cancel my account, but I can only log on by facebook (why?) and when I go to the subscription page, the only things I can read are (in french) :

"

Votre abonnement

 

État de l'abonnement

Votre compte ne peut désormais plus être utilisé à l'étranger, puisque le temps d'utilisation en mode voyage est de 14 jours maximum pour un compte Spotify Free. Pour continuer à utiliser Spotify depuis l'étranger, abonnez-vous à Spotify Premium qui vous donnera accès au mode voyage illimité.

Mode de paiement

Vous n'avez pas de mode de paiement lié à votre compte pour le moment.

Ajouter un mode de paiement

Voir les reçus

Cliquez ci-dessous pour voir vos reçus de paiement

Voir les reçus

"

 

which approximately means in english :


"Your account can no longer be used abroad, since the time of use in travel mode is 14 days maximum for a Free Spotify account. To continue to use Spotify from abroad, sign up for Spotify Premium which gives you access to unlimited travel mode.
Method of Payment

You do not have a payment related to your account at this time.

Add a payment method
See receipts

Click below to see your payment receipts

See receipts"


 

but I JUST WANT TO CANCEL MY ACCOUNT !!!!

meahtenoha
Spotify
Spotify

Hi EL,

 

According to our records you have a free account with us. Also, while your account is registered in the UK it says you've been abroad for more than 14 days. 

 

Users that aren't subscribing can only use Spotify abroad for up to 14 days--does your office use a proxy server from another country?

 

Ultimately, it sounds as though this account is a duplicate that you've accidentally set up on our system. Were you able to create a unique username when you joined Spotify? 

 

If so, please log out of your subscription page and log back in using that username (not your email address). You should be directed to your original account and then be able to cancel. 

topolin74
Casual Listener

Hi Meredith,

I want to cancel my free premium subscription, my ref number is #00613379, can you please help me?

 

danny0281
Casual Listener

While I was trying to cancel my Premium subscription for several times, Spotify is saying wrong password. I'm sure it is the right one I'm using. Last Monday a certain Douglas replied my email saying he would solve the problem for me and cancel my account. I gave him all the information he asked for to cancel my subscription. Today it's Friday. Nothing passed. Cancelling still sucks...

If the problem isn't solved within the next few hours, I'm gonna contact ecops and Police Judiciaire.

user-removed
Not applicable

Thank you,

but I don't even understand why spotify does a difference between log in with facebook and log in with spotify.

When I suscribed, I didn't know it would be different, I thought I could use my facebook adress and password to log in on spotify website as well. Now I realise I can only log in by facebook, or if not, I just do not manage to figure out how I can have another ID and password. So I can't go where you indicate me to go.

I was in England for my studies when I suscribed, now I am back in France and I can't use spotify anymore.. hey thank you spotify.. that's bull**bleep**.

meahtenoha
Spotify
Spotify

EL --When did you join Spotify? Was it before our September, 2011 integration with Facebook--or were you able to create your own username and password?

 

Users that joined through Facebook will have the same login for Spotify and Facebook.  If you joined before September of last year, just fill out our contact form and we can help you locate our original account and username.

 

Also, if you were in England when you joined Spotify, all you need to do is change the country in your account to France to keep using the app. This can be done by simply updating your account with your French credit card details.

 

You can update this on your subscription page--don't worry, you won't be charged or forced to upgrade. 

zykta
Regular

when u click cancel .... all u get is password is wrong ????? have tried it a number of times .... seems like am not the only one .... so its not a con ??????? 

David
Spotify Legend
We certainly don't want to give the impression it's a con... Couple of things you could try.

* Reset your password over on Facebook - Head into your Account settings there, and click "Edit" on the Password row, and change your password briefly.

* Pop back to Spotify, and try the cancellation process again.

* If it still says you are using the wrong password, you might want to try a different internet browser - Google Chrome, Safari, so on.

Please give this a go. If you still run into some strange message, just let me know - we'll see what we can do.
Airhorn Enthusiast

katrinatinio
Newbie
I have tried to reset my password and I have also checked to see if my Facebook is connected to my Spotify account and it is not. But everytime I try to cancel my premium and I enter my password, it always says incorrect password.

SteveBrammer
Community Legend

@David wrote:
We certainly don't want to give the impression it's a con.

But you are! Every single day this problem remains unfixed (so far it's been over 2 months) you give the impression that you are purposefully trying to make it hard for people to cancel their subscription. All you do is tell people to try another browser or log out of Facebook without ever explaining what the problem is or why this is happening. If you explained the problem better perhaps not so many people would be falling into this trap.

gold
Casual Listener

spotify it is a f***ing TRAP!!!!!

Solution!

DraconicWraith
Newbie

I need to temporarily suspend my subscription, as I am between jobs atm, and spotify keeps saying I entered in the wrong password?  I log in with my facebook account, if that makes a difference.

View solution in original post

user-removed
Not applicable

please make it easy to cancel Spotify 

 

thank you

Eya

 

user-removed
Not applicable

Grrrh

Eya

 

MOAT
Newbie

logout of facebook. Login on spotify through the website using your fb details. Then go to unsubscribe and it will let you unsubscribe.

 

Also try using chrome or firefox...

 

for more detaisl check what the mod said in the following post (scroll a bit down):

http://community.spotify.com/t5/Accounts-Subscriptions-and/Facebook-and-Spotify-account-mix-up/td-p/...

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