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Cannot Redeem Gift Card

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Cannot Redeem Gift Card

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My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code different wanted to try out my postal code but still keeps telling me something went wrong, Then I tried on postal code where he is but tells me again something went wrong. I just don't why keeps telling me this.

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Re: Cannot Redeem Gift Card

Rock Star 9
Rock Star 9

Hello @saulsaname

 

Thank you for reaching out here in the Community!

 

Keep in mind that:

  • Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • Other Terms and Conditions may apply.

 

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article

You can try redeeming it in an incognito/private window of your browser as well. 

 

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article. 

 

I hope you'll find this helpful! 

Emilia_8Rock Star 9
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Note: I'm not a Spotify employee.

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Re: Cannot Redeem Gift Card

Rock Star 9
Rock Star 9

Hello @saulsaname

 

Thank you for reaching out here in the Community!

 

Keep in mind that:

  • Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • Other Terms and Conditions may apply.

 

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article

You can try redeeming it in an incognito/private window of your browser as well. 

 

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article. 

 

I hope you'll find this helpful! 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Cannot Redeem Gift Card

Visitor

I use gift cards as payment usually and when i enter a gift card this always happens but then a few hours later the card suddenly works. I don't know why this happens I do hope spotify does fix this but you just have to wait a few then the card should work.

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Re: Cannot Redeem Gift Card

Visitor

The PIN was damaged upon using a quarter to scratch it and some of the numbers/letters aren't visible. I can provide the card number if needed. It's a $60 gift card and I already went to support on Spotify and tweeted at the spotifycares Twitter. I haven't had any reply and I haven't been helped. Please respond and help me with my issue

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Re: Cannot Redeem Gift Card

Rock Star 9
Rock Star 9

Hi @Jacobarms

 

I'm sorry to hear that. 

 

Unfortunately, I'm not able to take a closer look at your account to help you redeem your gift card, but the Support Team can. 

I'd recommend reaching them through the form you can find here under the Write to us section. If you get an automatic reply, make sure to respond to it and someone will get back to you as soon as possible.

If you want to contact them on Twitter, make sure to send them a direct message instead twitting at them, so you'll get a response. 

You can also message them on Facebook instead

 

They might need photos of the front and back of the gift card and the receipt, so having that on you before contacting them might make the proces a little faster. 

 

Let me know how it goes! 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Cannot Redeem Gift Card

Regular

I've been having the exact same problem! Nothing I've tried seems to be helping it. On the store receipt it says the pin is verified, auth code is correct, but when i go to put it in it gives me this. I've only been having this problem since yesterday night. Tried to purchase a different card to see if it was just the gift card I got by today, but it still says it no matter what i do. I haven't had this start happening until yesterday. This was the very first time any gift cards gave me any problems as I've been using them as a way to pay for the service since just after Christmas last year.

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Re: Cannot Redeem Gift Card

Regular

none of this helped, i think the redeem site is broken.

msedge_UIHipdeqdk.png
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Re: Cannot Redeem Gift Card

Rock Star 9
Rock Star 9

Hi @LAVIO

 

Thanks for the screenshot!

 

Could you try to redeem your gift card in an incognito/private window of your browser, or on a different device?

 

I'd also recommend taking a look at this support article for more details on gift cards, especially the Not working? part at the end. 

 

Let me know how it goes! 

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Cannot Redeem Gift Card

Regular

I just told you I did that

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Re: Cannot Redeem Gift Card

Rock Star 9
Rock Star 9

Hello @LAVIO

 

Thanks for getting back to me!

 

If you haven't already, I'd recommend reaching out to customer support. You can do that via the link provided in that article from my previous response. 

They can take a closer look at your account and will be happy to help you redeem your gift card!

 

I hope it helps 🙂

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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