Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9018 Views
  • 1 replies
  • 9 likes
  • Security
  • 9018 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481653 Views
  • 979 replies
  • 111 likes
  • Account
  • 481653 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210848 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210848 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120861 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120861 Views
  • 72 replies
  • 12 likes

Superuser Contribution Not receiving any promotional emails

In early 2021 I had to change the email on my account as I kept getting hacked, but ever since then I do not get any spotify promotional emails (i.e. codes for spotify presales/ spotify exclusive merch). I do still get emails from spotify but they ar...

  • Visitor
  • In early 2021 I had to change the email on my account as I kept getting hacked, but ever since then I do not get any spotify promotional emails (i.e. codes for spotify presales/ spotify exclusive mer...
  • Jessica_C
  • Newbie
  • 462 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 462 Views
  • 3 replies
  • 0 likes

Military usage in country other than my billing address

PlanFree/PremiumCountry Kuwait Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Dell Vostro and IphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) Windows 11 and IOS 17 My Question or IssueI am currently stationed in the Middle Ea...

  • Casual Listener
  • Plan Free/Premium Country Kuwait   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Dell Vostro and Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows ...
  • sduggins
  • Casual Listener
  • 286 Views
  • 5 replies
  • 0 likes
  • Account
  • 286 Views
  • 5 replies
  • 0 likes

Superuser Contribution Video podcasts only playing audio

PlanFree DeviceMacbook Pro 2015Operating SystemBig Sur Version 11.2.3 My Question or IssueWhenever I play a podcast with video (any podcast), the mini video player that pops out only shows the thumbnail while the audio plays. I've tried switching bro...

  • Casual Listener
  • Plan Free   Device Macbook Pro 2015 Operating System Big Sur  Version 11.2.3   My Question or Issue Whenever I play a podcast with video (any podcast), the mini video player ...
  • Dessi
  • Moderator
  • 2130 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 2130 Views
  • 5 replies
  • 0 likes

Unable to add any new log in method.

My default log in way is facebook, I want to add email with password or at least connect with google account. However whatever I try, I keep getting the same "somthing went wrong, please try again" error.

  • Visitor
  • My default log in way is facebook, I want to add email with password or at least connect with google account. However whatever I try, I keep getting the same "somthing went wrong, please try again" e...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! It logs me out when time passes after playing something on Spotify web

When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again:PS: I use Microsoft Edge

  • Casual Listener
  • When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again: PS: I use Microsoft Edge
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! cannot set up a new email

I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I think that might be the problem. How can I set a pass...

  • Regular
  • I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I th...
  • schiras
  • Regular
  • 309 Views
  • 5 replies
  • 0 likes
  • 309 Views
  • 5 replies
  • 0 likes

Block someone so they don’t show up in a search

PlanPremiumCountryDenmark DeviceiPhone 11 Operating SystemiOS 10 My Question or IssueI want to not be able to search for a user and see their profile if they are blocked. Nothing should show up. Instead I should be able to find them under “blocked us...

  • Newbie
  • Plan Premium Country Denmark   Device iPhone 11  Operating System iOS 10   My Question or Issue I want to not be able to search for a user and see their profile if they are ...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Security
  • 274 Views
  • 1 replies
  • 0 likes

explicit settings not changing

I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.

  • Visitor
  • I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Can't Log In With Phone Number

PlanPremiumCountryEgyptDeviceWeb Browser on all devicesOperating SystemAndroid and Windows My Question or IssueTrying to log in to my Premium account on browser across multiple devices, Samsung Tab and Phone and Windows Google Chrome browser, using m...

  • Visitor
  • Plan Premium Country Egypt Device Web Browser on all devices Operating System Android and Windows   My Question or Issue Trying to log in to my Premium account on browser across multip...
  • Billy-J
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 379 Views
  • 1 replies
  • 0 likes

can i request to join in someone’s family plan without waiting 12 months?

I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.

  • Visitor
  • I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do add my phone number to my existing Spotify account

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

  • Newbie
  • I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods
  • Not applicable
  • 5079 Views
  • 4 replies
  • 0 likes
  • 5079 Views
  • 4 replies
  • 0 likes

I have premium duo just li led my mum and she still can’t access some thi g

I have added my mum to premium Duo and she still can’t access some of the podcasts that have locks in them, but I can

  • Visitor
  • I have added my mum to premium Duo and she still can’t access some of the podcasts that have locks in them, but I can
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I also got it registered at same country, still not working, whats going on

I literally have 4 days left to get my free premium trial, and im going to miss out on it if this doesnt get fixed

  • Visitor
  • I literally have 4 days left to get my free premium trial, and im going to miss out on it if this doesnt get fixed
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

does not show my premium login

have had and paid for premium for years

  • Visitor
  • have had and paid for premium for years
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Hola sobre mi cuenta

Hola me están descontando de mi cuenta pero salta k tengo dos cuenta

  • Visitor
  • Hola me están descontando de mi cuenta pero salta k tengo dos cuenta
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Upgraded to premium and lost all library

I had to cancel Spotify and start over just to get premium. Lost everything in library

  • Visitor
  • I had to cancel Spotify and start over just to get premium. Lost everything in library
  • Billy-J
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes