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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9004 Views
  • 1 replies
  • 9 likes
  • Security
  • 9004 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481457 Views
  • 979 replies
  • 111 likes
  • Account
  • 481457 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210801 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210801 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120836 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120836 Views
  • 72 replies
  • 12 likes

Solved!! It logs me out when time passes after playing something on Spotify web

When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again:PS: I use Microsoft Edge

  • Casual Listener
  • When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again: PS: I use Microsoft Edge
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! cannot set up a new email

I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I think that might be the problem. How can I set a pass...

  • Regular
  • I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I th...
  • schiras
  • Regular
  • 309 Views
  • 5 replies
  • 0 likes
  • 309 Views
  • 5 replies
  • 0 likes

Block someone so they don’t show up in a search

PlanPremiumCountryDenmark DeviceiPhone 11 Operating SystemiOS 10 My Question or IssueI want to not be able to search for a user and see their profile if they are blocked. Nothing should show up. Instead I should be able to find them under “blocked us...

  • Newbie
  • Plan Premium Country Denmark   Device iPhone 11  Operating System iOS 10   My Question or Issue I want to not be able to search for a user and see their profile if they are ...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Security
  • 274 Views
  • 1 replies
  • 0 likes

explicit settings not changing

I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.

  • Visitor
  • I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Can't Log In With Phone Number

PlanPremiumCountryEgyptDeviceWeb Browser on all devicesOperating SystemAndroid and Windows My Question or IssueTrying to log in to my Premium account on browser across multiple devices, Samsung Tab and Phone and Windows Google Chrome browser, using m...

  • Visitor
  • Plan Premium Country Egypt Device Web Browser on all devices Operating System Android and Windows   My Question or Issue Trying to log in to my Premium account on browser across multip...
  • Billy-J
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 379 Views
  • 1 replies
  • 0 likes

can i request to join in someone’s family plan without waiting 12 months?

I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.

  • Visitor
  • I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do add my phone number to my existing Spotify account

I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods

  • Newbie
  • I have an existing account linked to my Google login. I want to switch to mobile login. How do I add my number to my existing account so that I can login using both methods
  • Not applicable
  • 5066 Views
  • 4 replies
  • 0 likes
  • 5066 Views
  • 4 replies
  • 0 likes

I have premium duo just li led my mum and she still can’t access some thi g

I have added my mum to premium Duo and she still can’t access some of the podcasts that have locks in them, but I can

  • Visitor
  • I have added my mum to premium Duo and she still can’t access some of the podcasts that have locks in them, but I can
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I also got it registered at same country, still not working, whats going on

I literally have 4 days left to get my free premium trial, and im going to miss out on it if this doesnt get fixed

  • Visitor
  • I literally have 4 days left to get my free premium trial, and im going to miss out on it if this doesnt get fixed
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

does not show my premium login

have had and paid for premium for years

  • Visitor
  • have had and paid for premium for years
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Hola sobre mi cuenta

Hola me están descontando de mi cuenta pero salta k tengo dos cuenta

  • Visitor
  • Hola me están descontando de mi cuenta pero salta k tengo dos cuenta
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Upgraded to premium and lost all library

I had to cancel Spotify and start over just to get premium. Lost everything in library

  • Visitor
  • I had to cancel Spotify and start over just to get premium. Lost everything in library
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I am unable to sort or change the order of songs on my playlist.

I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?

  • Casual Listener
  • I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

I am unable to sort or change the order of songs on my playlist.

I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?

  • Casual Listener
  • I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Why my family premium accounts have announcement?

Mi daughter's account has announcements ,and she is on my family premium accounts

  • Visitor
  • Mi daughter's account has announcements ,and she is on my family premium accounts
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Disabled account

I have a spotify account connected to my Facebook account. My spotify account was suspected of fraudulent activity. The reason why this happened is because I used my friend's Gcash account as a mode of payment a month ago, with his permission. After ...

  • Casual Listener
  • I have a spotify account connected to my Facebook account. My spotify account was suspected of fraudulent activity. The reason why this happened is because I used my friend's Gcash account as a mode ...
  • ramil1
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
  • 292 Views
  • 2 replies
  • 0 likes

my account has a random user using my account and i cannot get them out.

so i have my account and my music however i cant play my songs from my playlist on spotify because an unknown user has gained control of what plays on my spotify and i cannot get them out.

  • Visitor
  • so i have my account and my music however i cant play my songs from my playlist on spotify because an unknown user has gained control of what plays on my spotify and i cannot get them out.
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes