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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422578 Views
  • 965 replies
  • 108 likes
  • Account
  • 422578 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187197 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187197 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Superuser Contribution unable to view following list on profile even after toggling publicsettings

i am able to see my followers on my profile, but when i click on my 'following' tab, i am met with a 'couldn't find that page! search for something else?' message. i have gone through on both mobile & computer through settings to make sure that my 's...

  • Visitor
  • ...obile & computer through settings to make sure that my 'show my follower & following lists on my public profile' are toggled on, but nothing helps. please help, because i can no longer see which u...
  • Proletariado
  • Music Fan
  • 7223 Views
  • 5 replies
  • 1 likes
  • 7223 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Artist & Regular Account

Hello. I have a verified Spotify artist account. On the website in my Audience section it shows me "65 followers" when the "All time" is checked. However, I was just on the regular Spotify app, and I noticed it appears I may have two accounts? Two di...

  • Casual Listener
  • Hello. I have a verified Spotify artist account. On the website in my Audience section it shows me "65 followers" when the "All time" is checked.  However, I was just on the regular Spotify app...
  • MEChacon
  • Casual Listener
  • 13438 Views
  • 6 replies
  • 0 likes
  • Account
  • 13438 Views
  • 6 replies
  • 0 likes

Unable to login using phone number, says check your number despite the number being correct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • phone_login_not_work
  • Casual Listener
  • 472 Views
  • 2 replies
  • 0 likes
  • Login
  • 472 Views
  • 2 replies
  • 0 likes

I want to change the location of my account

I recently moved to canada from india and when I login through facebook it is not loading and I come back to the login page please help.

  • Visitor
  • I recently moved to canada from india and when I login through facebook it is not loading and I come back to the login page please help.
  • Jose_M
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Updated payment method and still won’t let me use app

I have updated my payment method and I’m still blocked from using the app. What next?

  • Visitor
  • I have updated my payment method and I’m still blocked from using the app. What next?
  • Billy-J
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Questions1-recover deleted family member account, possibly?

2- two accounts both are using cc ending REDACTED one is family and one premium. Only one is showing on my profile *community star edit - removed personal info*

  • Casual Listener
  • 2- two accounts both are using cc ending REDACTED one is family and one premium. Only one is showing on my profile     *community star edit - removed personal info*
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

I have a Premium account but I suspect duplicate accounts, but can't find

It seems like I always log in to a Free account. Maybe mismatch with login metods, but very annoing. I have made several libararies years ago that are gone.

  • Visitor
  • It seems like I always log in to a Free account. Maybe mismatch with login metods, but very annoing. I have made several libararies years ago that are gone.
  • Billy-J
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Got mail asking to "Confirm your account" - phishing?

I signed up for free account, got logged in and started playing music. Two days later, I get an email that looks like it is from spotify, asking to confirm my account. Since I've already been in and successfully using my account, this smells like phi...

  • Visitor
  • I signed up for free account, got logged in and started playing music. Two days later, I get an email that looks like it is from spotify, asking to confirm my account. Since I've already been in an...
  • MateusM
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

I got the family plan but my sister isn’t able to be added

My sister and brother in law moved in with me and we figured we do the family plan. My brother in law was able to change his address and be added but it’s not letting my sister change her address?? What do we do?

  • Visitor
  • My sister and brother in law moved in with me and we figured we do the family plan. My brother in law was able to change his address and be added but it’s not letting my sister change her address?? W...
  • EvanSandoval
  • Casual Listener
  • 123 Views
  • 2 replies
  • 0 likes
  • 123 Views
  • 2 replies
  • 0 likes

i can't get into my premium account.

i tried signing in with google like i usually do, it said there was an error. tried typing in my email and password, errored. tried resetting my password, the email never arrived (i checked every folder including spam). went to see what would happen ...

  • Visitor
  • i tried signing in with google like i usually do, it said there was an error. tried typing in my email and password, errored. tried resetting my password, the email never arrived (i checked every fol...
  • Anyk17
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card payment and country don't match, both issued in USA

PlanPremium / FamilyCountryUSA DeviceMacBookPro18, iPhone 14 My Question or IssueI attempt to add a new credit card to my subscription payment methods. My Spotify account is set to USA. My credit card is issued in USA. However, I receive the error "Y...

  • Casual Listener
  • Plan Premium / Family Country USA   Device MacBookPro18, iPhone 14   My Question or Issue I attempt to add a new credit card to my subscription payment methods. My Spotify account ...
  • esmeralda-p
  • Casual Listener
  • 301 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 301 Views
  • 4 replies
  • 0 likes

Payment problem

Hey everyone, I have a problem with my spotify account. You see i had a premium account and I lost the password. But for some time now, I cannot find a way to stop spotify charging me. Anyone with such a problem?Thanks a lot.

  • Visitor
  •   Hey everyone, I have a problem with my spotify account. You see i had a premium account and I lost the password. But for some time now, I cannot find a way to stop spotify charging me.&nbsp...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
  • 95 Views
  • 1 replies
  • 0 likes

Spotify is not letting me change countries and region.

After selecting update card > Change Country > Spotify refreshes the pages and makes me select a payment plan for premium in the currency of the original country, thus not letting me update my payment options. Any advice on how to fix this?

  • Visitor
  • After selecting update card > Change Country > Spotify refreshes the pages and makes me select a payment plan for premium in the currency of the original country, thus not letting me update my ...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

ADS DANGEROUSLY LOUD = LAWSUIT

My Issue:Your ads are dangerously loud. I get that you need to have ads to support the free version but the volume is CRIMINAL. You're going to damage someone's hearing. it's 2020 for crying out loud, don't tell me you can't control it. The freaking ...

  • Casual Listener
  • My Issue: Your ads are dangerously loud. I get that you need to have ads to support the free version but the volume is CRIMINAL. You're going to damage someone's hearing. it's 2020 for crying out lo...
  • Rickster3
  • Newbie
  • 2236 Views
  • 6 replies
  • 10 likes
  • Account
    Free
    Other
  • 2236 Views
  • 6 replies
  • 10 likes

Shared Spotify

Hi there, I have a premium account: my partner signed out in error when he got a new phone. He now can’t sign in a duo premium account like he did before. When I send him the link to log on it just gives him my Spotify and he changes my music. I am p...

  • Visitor
  • Hi there, I have a premium account: my partner signed out in error when he got a new phone. He now can’t sign in a duo premium account like he did before. When I send him the link to log on it just g...
  • Anyk17
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

My artist name is being used by a other artist

PlanFreeCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I click my album and single I can see my artist name. Then when I click it j see someo...

  • Visitor
  •   Plan Free Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Premium gift card not working

I received a Spotify premium gift card and it is not accepting the pin on the back of the card and there is not one on the receipt. I have an individual premium account, so I don’t understand why it’s not working. The card was bought at Walmart, and ...

  • Casual Listener
  • I received a Spotify premium gift card and it is not accepting the pin on the back of the card and there is not one on the receipt. I have an individual premium account, so I don’t understand why it’...
  • Maxim
  • Spotify Star
  • 212 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 212 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't log in in the app

The email and password are right but the app says that is an error and I can't get in my account

  • Visitor
  • The email and password are right but the app says that is an error and I can't get in my account
  • AlejaR
  • Moderator
  • 619 Views
  • 10 replies
  • 0 likes
  • 619 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution There are songs in my played songs history I haven't listen to

PlanPremiumCountryFrance DeviceRedmi note 11 Operating SystemAndroid 13 tkq122114001 My Question Hellothere are songs on my listened songs history I haven't listen to. There are multiple devices (Google homes) in the house and My phone asks me severa...

  • Newbie
  • Plan Premium Country France  Device Redmi note 11  Operating System Android 13 tkq122114001   My Question  Hello there are songs on my listened songs history I haven'...
  • Yordan
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • Security
  • 212 Views
  • 1 replies
  • 0 likes