Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 352460 Views
  • 901 replies
  • 105 likes
  • Account
  • 352460 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152420 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152420 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88347 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88347 Views
  • 68 replies
  • 10 likes

Superuser Contribution Help with family member login

I invited my wife, but we can’t figure out if she needs to create her own account or login with my credentials. When she tries to create an account it tells her that her email is already associated with an account. can someone help?

  • Visitor
  • I invited my wife, but we can’t figure out if she needs to create her own account or login with my credentials. When she tries to create an account it tells her that her email is already associated w...
  • Alex
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

How do I remove a device from my Spotify account when it is broken?

My phone broke while it was still logged in to my Spotify account. I got a new phone, but my Spotify doesn't download my songs because the other device is still connected. Sadly, I can't remove this device because it is broken... what do I do?

  • Visitor
  • My phone broke while it was still logged in to my Spotify account. I got a new phone, but my Spotify doesn't download my songs because the other device is still connected. Sadly, I can't remove this ...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution My recently played artists are not appearing for my friends to see

PlanFreeCountryUK/IndiaDeviceAsus Laptop/Poco PhoneOperating SystemWindows 10/Android My Question or IssueMy recently played artists are not appearing for my friends to see. I can see the recent artists of one person I follow but not of my second acc...

  • Newbie
  • Plan Free Country UK/India Device Asus Laptop/Poco Phone Operating System Windows 10/Android   My Question or Issue My recently played artists are not appearing for my friends to see. ...
  • Joan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open my computer's count on my phone

I want to listen my music on my phone, but I want to use the computer's account and when I try to open it on my phone, appears a square saying to me that my pass-word or my email are wrong, I know the pass but I tryied al lot of times, at different f...

  • Visitor
  • I want to listen my music on my phone, but I want to use the computer's account and when I try to open it on my phone, appears a square saying to me that my pass-word or my email are wrong, I know th...
  • Dian
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Can’t login with phone number after buying membership

i cannot login with phone number, after buying an individual plan with the same. It says “try again with a different phone number”. This is after I have set up a monthly payment plan.

  • Visitor
  • i cannot login with phone number, after buying an individual plan with the same. It says “try again with a different phone number”. This is after I have set up a monthly payment plan. 
  • 31dwa2gsocidtdfhhvym
  • Casual Listener
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo afiliar mi gmail

ayuda intento afiliar mi cuenta de spotify con mi gmail pero me aparece que la cuenta esta en uso, ese correo si estaba registrada anteriormente en spotify pero ya comprobé que se elimino correctamente la anterior cuenta hace meses, incluso cuando lo...

  • Visitor
  • ayuda intento afiliar mi cuenta de spotify con mi gmail pero me aparece que la cuenta esta en uso, ese correo si estaba registrada anteriormente en spotify pero ya comprobé que se elimino correctamen...
  • Yordan
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 116 Views
  • 1 replies
  • 0 likes

Premium doesn't work

I have a premium account but for some reason premium doesn't work on my new phone

  • Visitor
  • I have a premium account but for some reason premium doesn't work on my new phone
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no acepta mis tarjetas para pagar el premium

Simplemente no me deja pagar, solo me salta el error de pago. Esto lleva ya mas de un mes y comenzó cuando cambié el metodo de pago.

  • Newbie
  • Simplemente no me deja pagar, solo me salta el error de pago. Esto lleva ya mas de un mes y comenzó cuando cambié el metodo de pago.
  • Yordan
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am a Premium subscriber. When I download songs, I cant locate the music files on my Samsung phone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 125 Views
  • 2 replies
  • 0 likes
  • Premium
  • 125 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canvas feature

Uhmm does a student package have a canvas feature ??

  • Newbie
  • Uhmm does a student package have a canvas feature ??
  • Yordan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't log on after installing on other Iphone

Hello, I have installed Spotify on my new Iphone SE. I've deleted the app from my old Iphone. Still I can't log on to Spotify on the new Iphone. I get the message: 'You have already made an account with this email adress'. Loging on through Facebook ...

  • Casual Listener
  • Hello,   I have installed Spotify on my new Iphone SE. I've deleted the app from my old Iphone. Still I can't log on to Spotify on the new Iphone. I get the message: 'You have already made an ...
  • bernardinorodrigues
  • Casual Listener
  • 966 Views
  • 14 replies
  • 0 likes
  • 966 Views
  • 14 replies
  • 0 likes

¿Puedo recuperar mi cuenta de spotify solo sabiendo mi id?

Necesito repurar mi cuenta de spotify, pero solo tengo mi id y necesito hacerlo pronto, ya que se están realizando cobros a mi cuenta bancaria por esa cuenta.

  • Visitor
  • Necesito repurar mi cuenta de spotify, pero solo tengo mi id y necesito hacerlo pronto, ya que se están realizando cobros a mi cuenta bancaria por esa cuenta.
  • Luan
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong birthday

PlanPremiumCountryMexicoDeviceiPhone 13/Macbook Air 2022Operating SystemiOS 16.5 My Question or IssueHi! My birthday is wrong in my Spotify account, I tried to change it but it doesn't let me since I created my account with Facebook, but my birthday ...

  • Casual Listener
  • Plan Premium Country Mexico Device iPhone 13/Macbook Air 2022 Operating System iOS 16.5   My Question or Issue Hi! My birthday is wrong in my Spotify account, I tried to change it but ...
  • Susan_GP
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
  • 114 Views
  • 1 replies
  • 0 likes

Songs dont play full! Only preiews, after i singned up for premiurm!

Whats the dealio?? I understand this whe its the free version, but i went above the standard plan and went premium, so this wouldnt happen. Half my songs are dark and wont play, the other half plays the 10 sec previews! Even connected to wifi, let al...

  • Newbie
  • Whats the dealio?? I understand this whe its the free version, but i went above the standard plan and went premium, so this wouldnt happen. Half my songs are dark and wont play, the other half plays ...
  • Luke
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I unlink my banned PSN from Spotify?

About two years ago I logged on to Spotify from my old banned PS4 account. Now, I want to sign into Spotify on my current account, but when I try to link it, it says "Spotify Account already linked." I can't do anything because it's banned, and when ...

  • Visitor
  • About two years ago I logged on to Spotify from my old banned PS4 account. Now, I want to sign into Spotify on my current account, but when I try to link it, it says "Spotify Account already linked."...
  • LordStoic-
  • Visitor
  • 31274 Views
  • 11 replies
  • 2 likes
  • 31274 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Can't Login with Google Account

PlanFree/PremiumCountryKoreaDeviceSamsung Galaxy NT 10Operating SystemAndroid My Question or IssueI am currently using only my Google account linked to Spotify. However, there is a problem logging in with Google, so I cannot log in. And now I'm writi...

  • Newbie
  • Plan Free/Premium Country Korea Device Samsung Galaxy NT 10 Operating System Android   My Question or Issue I am currently using only my Google account linked to Spotify. However, ther...
  • Alex
  • Spotify Legend
  • 1004 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1004 Views
  • 1 replies
  • 0 likes

I can’t reset my password. Reset email is going to old email I don’t use any more. I need help!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Login
  • 112 Views
  • 1 replies
  • 0 likes

Doesn't allow me to login for some reason.

Hi! So I have just recently joined Spotify and made a completely new account. I use a password manager. However, today when I login on my laptop, it just says invalid credentials even though I have it all typed in correctly (using my password manager...

  • Newbie
  • Hi! So I have just recently joined Spotify and made a completely new account. I use a password manager. However, today when I login on my laptop, it just says invalid credentials even though I have i...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
  • 95 Views
  • 1 replies
  • 0 likes