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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078799 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078799 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49701 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49701 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146015 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146015 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Why can't my listening activity be seen by my friends even though I have set it correctly

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

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  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Jeremy
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • Other
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Username Issue, Email Issue.

I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email then it says this email is already connected to an ac...

  • Newbie
  • I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email th...
  • AyuTheHuman
  • Composer
  • 325 Views
  • 1 replies
  • 1 likes
  • Account
  • 325 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Possible hack or bug

Hi, A couple days a ago I I started experiencing two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist and I never put them there. Now I’ll go to listen to a song and afte...

  • Newbie
  • Hi,   A couple days a ago I I started experiencing  two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist an...
  • Jeremy
  • Moderator
  • 267 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 267 Views
  • 3 replies
  • 1 likes

Superuser Contribution Account changed from premium to free

My password was automatically reset by spotify. When I log back in my account name is a long strange number and has been changed from premium family to free. All playlists are gone. Anyone knows how to get into my premium account?

  • Not applicable
  • My password was automatically reset by spotify. When I log back in my account name is a long strange number and has been changed from premium family to free. All playlists are gone. Anyone knows how ...
  • Ver
  • Moderator
  • 214 Views
  • 2 replies
  • 1 likes
  • Account
  • 214 Views
  • 2 replies
  • 1 likes

Superuser Contribution My account is being really weird and I don't know how to fix it.

PlanPremiumCountryThe NetherlandsDeviceiPhone 7 / desktop pcOperating SystemiOS 14.4 / windows 10 My Question or IssueSo I switched to Spotify yesterday and added all my playlists and stuff but the next morning they were gone. I still saw them but th...

  • Casual Listener
  • Plan Premium Country The Netherlands Device iPhone 7 / desktop pc Operating System iOS 14.4 / windows 10   My Question or Issue So I switched to Spotify yesterday and added all my play...
  • Jeremy
  • Moderator
  • 511 Views
  • 6 replies
  • 0 likes
  • Account
  • 511 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account hacked

Hello to the whole community.The past three days I noticed an external access to my Spotify account and track scrobbles I never done. It’s like as if my account is being used by another user.I tried to reset password a couple of times, but the next d...

  • Not applicable
  • Hello to the whole community. The past three days I noticed an external access to my Spotify account and track scrobbles I never done. It’s like as if my account is being used by another user. I tr...
  • Novy
  • Moderator
  • 317 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 317 Views
  • 2 replies
  • 1 likes

Superuser Contribution Locked out of email associated with my family premium account- HELP

Hi, I can no longer access my email that is associated with my main family plan premium account. I am using a temporary login so I can access support, however, I would REALLY like to not have to start fresh and lose all of my music and playlists. Is ...

  • Not applicable
  • Hi, I can no longer access my email that is associated with my main family plan premium account. I am using a temporary login so I can access support, however, I would REALLY like to not have to star...
  • Alex
  • Moderator
  • 345 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 345 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't login through proxy

PlanPremiumCountryPorutgalDeviceLaptopOperating SystemWindows 10 v1909Spotify version My Question or IssueI must use a proxy to access the internet because of restrictions on my company, but I can't login with this configuration.In Chrome everything ...

Screenshot 2021-02-22 170614.jpg
  • Casual Listener
  • Plan Premium Country Porutgal Device Laptop Operating System Windows 10 v1909 Spotify version     My Question or Issue I must use a proxy to access the internet because of restr...
  • reisept
  • Casual Listener
  • 1171 Views
  • 6 replies
  • 1 likes
  • Login
  • 1171 Views
  • 6 replies
  • 1 likes

Superuser Contribution how can i transfer my actual entire spotify account to a new account?

PlanFreeCountryUS I'm just wondering if i can transfer my entire spotify account such as my playlists, songs, followers, following and albums to a new account? do i need to do it with facebook? please i need help

  • Casual Listener
  • Plan Free Country US   I'm just wondering if i can transfer my entire spotify account such as my playlists, songs, followers, following and albums to a new account? do i need to do it with ...
  • Jeremy
  • Moderator
  • 491 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Other
  • 491 Views
  • 5 replies
  • 1 likes

Random Songs Keep Playing

Hi, When im using spotify on any device, ( wndows 10 or Oneplus 5 ) i keep getting random songs playing ( skipping my existing song ) and loads of random songs into the queue, I have followed the usual guidance to solve this ( change password, log ou...

  • Newbie
  • Hi,  When im using spotify on any device, ( wndows 10 or Oneplus 5 ) i keep getting random songs playing ( skipping my existing song ) and loads of random songs into the queue,   I have ...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 258 Views
  • 1 replies
  • 0 likes

Cant login

PlanPremiumCountryNorwayDeviceSamsung S8Operating SystemAndroid My Question or IssueI got a old account that i cant get into anymore from new devices as i've lost the password and the email is an old one that i also dont have access to anymore, any h...

  • Newbie
  • Plan Premium Country Norway Device Samsung S8 Operating System Android   My Question or Issue I got a old account that i cant get into anymore from new devices as i've lost the passwor...
  • TreyAnastasio
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution (SOLVED) [Student] Can't re-apply to Student Premium after just one year.

Trying to apply for another Student Discount gives me this error, I'm still in college (2nd year) and as far as I know I should still be able to do this 3 more times. Clicking Student Premium on "Change Plan" on my account page takes me to SheerID. I...

deeps_rj_1-1613872504589.png deeps_rj_0-1613872941185.png
  • Casual Listener
  • Trying to apply for another Student Discount gives me this error, I'm still in college (2nd year) and as far as I know I should still be able to do this 3 more times. Clicking Student Premium on&nbsp...
  • Eni
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account suspected stolen

Found myself logged out on all devices today and password has been changed. Account is linked to an inactive email address, unable to reset on my own. Support contact form on Spotify.com is an endless loop back to the first step. Premium account. Any...

  • Casual Listener
  • Found myself logged out on all devices today and password has been changed. Account is linked to an inactive email address, unable to reset on my own. Support contact form on Spotify.com is an endles...
  • Ivan
  • Spotify Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 320 Views
  • 3 replies
  • 0 likes

Double charged

I woke up this morning surprised because Spotify emailed me stating there was an error with my payment yet they took the money from my account. I didn't pay much attention because it was already paid. When I got to my profile, they were asking to upd...

  • Casual Listener
  • I woke up this morning surprised because Spotify emailed me stating there was an error with my payment yet they took the money from my account. I didn't pay much attention because it was already paid...
  • Emilia_8
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving from Vodafone - how to I keep all my settings and playlists?

Hi, Finally moving away from Vodafone after years with them on their entertainment plan that comes with Spotify. I will have to open a new account with Spotify - does anyone know how I can merge accounts or transfer my liked songs / playlists? Thanks

  • Newbie
  • Hi,   Finally moving away from Vodafone after years with them on their entertainment plan that comes with Spotify.    I will have to open a new account with Spotify - does anyone k...
  • Mario
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...

  • Casual Listener
  • Spotify Kids isn't available in the country or region associated with your account.   Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1   I want t...
  • Amitezra
  • Newbie
  • 1516 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1516 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify connect - Black or White

Hello, does anyone know what is the difference between the notification with white and black letters?Picture: Does black mean it is not playing?I'm asking because sometimes it changes from white to black, and I don't understand how it works.Is it a m...

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  • Newbie
  • Hello, does anyone know what is the difference between the notification with white and black letters? Picture:     Does black mean it is not playing? I'm asking because somet...
  • Mihail
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 274 Views
  • 1 replies
  • 0 likes

Please help!! I still haven't received the reset link

I tried to reset my password and still haven't received the reset link. I even checked everywhere even in junk and spam mail. Can someone please help?

  • Newbie
  • I tried to reset my password and still haven't received the reset link. I even checked everywhere even in junk and spam mail.  Can someone please help?
  • TreyAnastasio
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Other
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution stolen account

My account has been stolen and I cannot log in it. I contacted a spotify assistant bot that told me to create a new account and then gave me a reference number that I have to provide them so that they can help me gain access to my old stolen account....

  • Casual Listener
  • My account has been stolen and I cannot log in it. I contacted a spotify assistant bot that told me to create a new account and then gave me a reference number that I have to provide them so that the...
  • Alex
  • Moderator
  • 303 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 303 Views
  • 4 replies
  • 0 likes

Superuser Contribution Somebody purchased premium from my debit card

I was notified earlier that somebody purchased premium from my debit card. I do not use this service and I dont have access to that account either. What can I do in this situation?

  • Newbie
  • I was notified earlier that somebody purchased premium from my debit card. I do not use this service and I dont have access to that account either.  What can I do in this situation?   &n...
  • Ivan
  • Spotify Legend
  • 222 Views
  • 2 replies
  • 0 likes
  • Security
  • 222 Views
  • 2 replies
  • 0 likes