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My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code different wanted to try out my postal code but still keeps telling me something went wrong, Then I tried on postal code where he is but tells me again something went wrong. I just don't why keeps telling me this.
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Thank you for reaching out here in the Community!
Keep in mind that:
For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article.
You can try redeeming it in an incognito/private window of your browser as well.
If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article.
I hope you'll find this helpful!