Cannot add partner to Duo plan

[georgeks27]

Plan

Duo

Country

United Kingdom

My Question or Issue

I recently upgraded from Premium to Duo in order to add my wife (currently on a Free plan), however every time she clicks on an invite link - no matter how I send it to her - it says she cannot be added because of a problem with her address (ten years ago she lived in the US, however she has been in the UK ever since and we live in the same house). However, she cannot access the settings to change her address on her account - there is simply no functionality available to do this. Please advise! Thank you community.

[Maxim]

Hey @georgeks27,

Thanks for reaching out.

Please share the exact error message that appears 🙂

[georgeks27]

Hi Maxim - thank you for responding! Please see attached the specific error message she receives.

[alib8000]

I am also having this issue.

[Yordan]

Hi folks,

Thanks for the replies!

The most common reasons for this behavior are that the account has already been part of a Duo/Family plan in the past 12 months or that the user missed the verification window. You can find more information here under Member failed verification? - it's the same for Duo. 

In this case it would be best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

Hope this clears things up.

[#6]

Pense que era que mi hermano no habia pagado y Resulta que ahora estoy intentando ponerme otra vez con mis hermanos y no me deja me dice que tengo que esperar 12 meses, como es posible que SI SUPUESTAMENTE NO HACEN UN SEGUIMIENTO DE LAS DIRECCIONES ME PIDEN QUE VERIFIQUE MI DIRECCION.. como es eso posible es INJUSTO si estaba de viaje y no lei el email, como puedo solvertar esa situacion porque es IMPOSIBLE QUE SI PAGAMOS 18 EUROS me dejen sin cuenta.

[Luciana9]

Agregué a mi novio en el plan dúo y le sigue apareciendo el plan gratituito porque??? Como puede hacer uso de la cuenta??