Cannot enter payment details

Larry09 · 2024-04-23

Hi

I am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist.

Country: Ghana

Billy-J · 2024-04-23

Hey there @Larry09, thanks for reaching out to the Community!

Can you let me know if this happens when you try upgrading to Premium here using a different browser or private window? If that doesn't work, I would recommend creating a new test account here and trying signing up for Premium there to see if the card fields are still greyed out.

Let me know how this goes!

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