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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45842 Views
  • 16 replies
  • 4 likes
  • 45842 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28869 Views
  • 19 replies
  • 2 likes
  • 28869 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20242 Views
  • 6 replies
  • 1 likes
  • 20242 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution I want to cancel a subscription to an account to which I no longer have access

Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is, no longer I have access to the account and do not...

  • Visitor
  • Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is...
  • Ivan
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

  • Visitor
  • Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear, yesterday i found out spotify charge...
  • Ivan
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • charged
    Student
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi i have been charged 2x £15 today for my family account. This should only be one payment please he

Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan /Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged my 9.99$ subscription, then charged an additional 25$ for something else. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

3 month Premium

After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the more you provide the easier it will be for us to try and he PremiumCo...

  • Visitor
  •   After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund?   None of the below information is required. However, the m...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription has been changed for more expensive without me knowing

PlanPremiumCountry Finland My Question or IssueHello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months this year and I know that I haven't changed from "premium". Why Spot...

  • Visitor
  • Plan Premium Country Finland   My Question or Issue Hello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months ...
  • Mario
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Something went wrong. Try again, or get help

HiI'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same problem. I've tried with incognito mode or other browser...

  • Casual Listener
  • Hi I'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same pro...
  • Elena
  • Moderator
  • 2058 Views
  • 4 replies
  • 0 likes
  • 2058 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot get One month free of Student Account and Amount deduction

PlanFree CountryIndia DeviceSAMSUNG A50s Operating SystemAndroid 10 My Question or IssueI am unable to get my Free one month trial for student account even when I am verified and haven't used Premium before. It straight away went to payment. It showe...

  • Casual Listener
  • Plan Free   Country India   Device SAMSUNG A50s   Operating System Android 10   My Question or Issue I am unable to get my Free one month trial for student account ev...
  • nitin64
  • Casual Listener
  • 315 Views
  • 6 replies
  • 0 likes
  • 315 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged although BMW connected music pays for the account

PlanPremiumCountryGermanyDeviceBMW Connected Music My Question or Issue Dear spotify team,I found a notice that I will be charged with 9,99€ the next days although this premium account is paid by BMW connected music. Reference 1245422769566109-1-2I w...

  • Visitor
  • Plan Premium Country Germany Device BMW Connected Music     My Question or Issue   Dear spotify team, I found a notice that I will be charged with 9,99€ the next days althou...
  • Mario
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • BMW
    connected music
  • 344 Views
  • 1 replies
  • 0 likes

Hulu/ Premium

PlanPremiumCountry- USA My Question or IssueI have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I have been using that subscription ever since. Today my music was cut off and subs...

  • Casual Listener
  •   Plan Premium Country- USA   My Question or Issue I have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I ha...
  • Billy-J
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Gift Card Malfunction

Plan - PremiumCountry - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no longer works. I do not have my premium and personally feel a bi...

  • Newbie
  • Plan - Premium Country - USA   Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no l...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Unexpected charge.

Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc about getting charged . I really need my money back for foo...

  • Visitor
  • Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged  $10 to my acc and I never got any email to my Gmail acc ab...
  • EthanS1
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution help with cancelling payment for subscription

PlanFree/PremiumCountry uk Device(iPhone 6Operating System(iOS )Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely deleted it, when i log into my spotify now (i managed to change password and no...

  • Casual Listener
  • Plan Free/Premium Country  uk   Device (iPhone 6 Operating System (iOS ) Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely...
  • rachelg93
  • Casual Listener
  • 708 Views
  • 2 replies
  • 0 likes
  • Facebook
    facebook deleted
  • 708 Views
  • 2 replies
  • 0 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Coronavirus: Please Offer 3 Months Free Upgrade to Premium During This Hardship

So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premium service, with a 3 month free period. Many of us f...

  • Casual Listener
  • So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premiu...
  • EthanS1
  • Community Legend
  • 2747 Views
  • 5 replies
  • 2 likes
  • 3 month free period
    Coronavirus
    free users
    hardship
    Premium service
  • 2747 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Credit card was declined during payment but money was charged

PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...

  • Visitor
  • Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie   My Question or Issue I tried to subscribe the student premium but my credit card was d...
  • Ivan
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed Spotify premium for one year via upi account.money got ducted I didn't get any premium.

PlanFree/PremiumCountryIndia DeviceMotorola G5SOperating System Oreo, My Question or IssueI have subscribed my Spotify premium for one year but balance got deducted(1189 rupees) I didn't get premium feature .. it happened with me twice now. First tim...

  • Visitor
  • Plan Free/Premium Country India  Device Motorola G5S Operating System  Oreo,   My Question or Issue I have subscribed my Spotify premium for one year but balance got deducted...
  • Petya
  • Community Legend
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Wondering about using a gift card even though I’m on premium

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...

  • Newbie
  • My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...
  • Jose_M
  • Spotify Star
  • 195 Views
  • 1 replies
  • 1 likes
  • 195 Views
  • 1 replies
  • 1 likes

Updated payment canceled Hulu

PlanPremiumCountrynyc USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu is gone after I updated my payment. I would love to continue my subsc...

  • Visitor
  •   Plan Premium Country nyc USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Payment coming off wrong account on PayPal

PlanFamily/PremiumCountryUSADeviceSamsung Galaxy Note 10+ My Question or IssuePeriodically, my payment will come off the wrong account in my PayPal. We have multiple accounts and cards linked, and I'm not able to correct the issue in PayPal, or Spoti...

  • Visitor
  • Plan Family/Premium Country USA Device Samsung Galaxy Note 10+     My Question or Issue Periodically, my payment will come off the wrong account in my PayPal. We have multiple acco...
  • Jose_M
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes