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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6641 Views
  • 23 replies
  • 2 likes
  • 6641 Views
  • 23 replies
  • 2 likes

My new credit card cannot be used for payment

I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlungsmethode passt nicht zu deinem Land."), despite thi...

  • Newbie
  • I'm trying to change my payment method from my existing credit card to a new one, and I receive an error message that my "payment method does not match my land" or something (original: "Deine Zahlung...
  • Jose_M
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Cual seria el precio del plan individual?

Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta

  • Visitor
  • Quisiera saber el precio actualizado del plan individual. Para comparar si es más bajo que el plan dúo. Gracias y espero una pronta respuesta
  • Jose_M
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

My application for the Student Plan was aproved but it says im not elegible

My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Premium subscription to end?

  • Casual Listener
  • My application for the Student Plan was aproved butwhen it try to subscribe it says "Sorry, you are not eligible for that plan. Here are some other ways to get". do i have to wait for the Family Prem...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Pelo app continuo ouvindo propaganda mesmo pagando o premium.

Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.

  • Visitor
  • Troquei a assinatura do premium normal para o universitário, e desde então aparecem propagandas como se não fosse premium. Só acontece isso no app, pois já testei no computador e não acontece.
  • Jose_M
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

sem acesso a minha conta família

não consigo acesso a minha conta familia, ele fica desconectando todos os dias

  • Visitor
  • não consigo acesso a minha conta familia, ele fica desconectando todos os dias
  • Jose_M
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Why is my Spotify letting me use Premium features for free

I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days. It can’t be free trial since I’m way past that period and I really can’t think of a reason. Does anyone know why this is ...

  • Casual Listener
  • I’ve never upgraded my plan from Free and yet somehow I’m getting all these Premium features for free these past couple of days.   It can’t be free trial since I’m way past that period and I r...
  • really_unreal
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address don't match

Family plan and they say cannot find the address and it is THE EXACT SAME

  • Visitor
  • Family plan and they say cannot find the address and it is THE EXACT SAME
  • Not applicable
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Spotify Premium for Samsung

I Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email about the free 3 months. What I can do to get that prom ...

  • Visitor
  • I  Recently got my Samsung Z fold but unfortunately it's not letting me get my 3 months of free spotify it does not give me the option for the spotify premium for Samsung. I did receive an email...
  • okwi
  • Newbie
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Pagué, se cobró 2 veces y no me activaron el plan.

Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.

  • Visitor
  • Pagué el plan y se me cobró 2 veces, aun asi no me activaron el servicio, pagué el servicio de estudiante.
  • Jose_M
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

me cobraron 2 veces en el mismo mes

Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify

  • Visitor
  • Me llego hoy 31/1/23 el informe de la targeta y me dice que el dia 23/12/22 tengo 2 pagos identicos de spotify
  • Jose_M
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Not using premium and not showing in account but amount get deducted from last 8 month.

Not using premium and not showing in the account but the amount gets deducted from the last 8 months.Please check all these transactions and refund the same Invoice IdDebit date9T56AB0Y73976U12-Jan-233IXF1QPPAZBCB12-Dec-229S14J7KUZR657V12-Nov-22Z5A10...

  • Visitor
  • Not using premium and not showing in the account but the amount gets deducted from the last 8 months. Please check all these transactions and refund the same   Invoice Id Debit date ...
  • Jose_M
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola en el mes d diciembr m cambie a plan premium de 3 meses gratis yyy no

M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando

  • Visitor
  • M cambie a plan premium de 3 meses gratis uno están respetando yaq m lo quitaron en este mes yya m están cobrando
  • Alex
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Cancelar assinatura -

ola, eu assinei ao premium tem meses e não consigo utilizar.Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.

  • Newbie
  •   ola, eu assinei ao premium tem meses e não consigo utilizar. Gostaria de cancelar e nao pagar mais este serviço, mas eu nao sei qual conrta esta cadastrada o premium. Não consigo encontrar.
  • Luan
  • Spotify Star
  • 1047 Views
  • 3 replies
  • 0 likes
  • 1047 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pago automatico

Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Premium este mes?

  • Newbie
  • Acabo de pagar un recibo. No quiero que el siguiente se me pase automáticamente. ¿Si me desubscribo ahora de Premium para que no se me pase el siguiente recibo automáticamente pierdo el derecho a Pre...
  • AlejaR
  • Moderator
  • 7588 Views
  • 3 replies
  • 0 likes
  • 7588 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify deletes downloads

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

  • Casual Listener
  • I have premium and when i download a playlist 1 day later the playlist is automatically deleted
  • Walter23
  • Casual Listener
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Como puedo cambiar el metodo de pago?

El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.

  • Visitor
  • El metodo de pago que tenia vinculado caduco, vencio y quiero incorporar otra tarj de credito.
  • Jose_M
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes