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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193089 Views

123 replies

12 likes

  • 193089 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22015 Views

28 replies

4 likes

  • 22015 Views
  • 28 replies
  • 4 likes

Umzug von Deutschland nach Polen, Deutsches Konto bei der Bank

Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde.Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankkonto!

Visitor

Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde. Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankko...

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pourquoi je paye mon abonnement premium alors que j'ai un abonnement duo?

Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se faire rembourser ?

Visitor

Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se f...

Ivelina

Moderator

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a 1 year subscription through a gift card. Can I change it to duo?

I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund on the remaining amount of money of my gift card?

Visitor

I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund ...

Joan

Moderator

542 Views

1 replies

1 likes

  • 542 Views
  • 1 replies
  • 1 likes

Can someone explain this?

PlanPremiumCountryIndia I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?

Visitor

Plan Premium Country India       I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?  

Bittencourt

Spotify Star

1208 Views

1 replies

0 likes

  • 1208 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola buenas tardes eh recibido un pago de Spotify Stockholm SE

me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify Stockholm SE asociado a su tarjeta terminada en **** el día 27/01/2024 a las 20:11 ...

Visitor

me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify <Snip - Moderator Edit> Stoc...

Susan_GP

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Help: is it a spam email?

PlanPremiumCountryItalyDeviceMacbook Pro late 2012Operating SystemiOS 10 My Question or IssueHi everyone, I've just received an email that not ends "spotify.com", in which there is a Payment failure. They ask me to update and confirm my Premium payme...

Casual Listener

Plan Premium Country Italy Device Macbook Pro late 2012 Operating System iOS 10   My Question or Issue Hi everyone, I've just received an email that not ends "spotify.com", in which th...

Mapi1979

Casual Listener

5960 Views

2 replies

0 likes

  • 5960 Views
  • 2 replies
  • 0 likes

3 months Spotify trial No Code Sent

HiI just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts Log On to Spotify I juts land on the Validate Code pag...

Newbie

Hi I just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts L...

kaworu_bloodpaw

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Removed Facebook Login, lost subscription eventhough I paid for premium Duo

Hello - I purchased premium duo, paid. Sent a link to my partner and there was a country mismatch bc I was logged in with my FB and lived in a different country years ago. Now I can no longer retrieve my subscription or even re-purchase. Also, is the...

Visitor

Hello - I purchased premium duo, paid. Sent a link to my partner and there was a country mismatch bc I was logged in with my FB and lived in a different country years ago. Now I can no longer ret...

kaworu_bloodpaw

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My bank got debited but I still don't have premium

I tried to upgrade from free to duo on my spotify account, I live in Spain at the moment and used paypal + my spanish bank account to pay, but maybe my paypal is based in france? It said that the bank and the country are not the same BUT I got debite...

Casual Listener

I tried to upgrade from free to duo on my spotify account, I live in Spain at the moment and used paypal + my spanish bank account to pay, but maybe my paypal is based in france? It said that the ban...

Susan_GP

Moderator

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution why doesn't my country show up when i want to change to it?

i wanted to buy spotify premium but it said i needed a state (which aren't in my country) but when i tried to change it from the colonizer country (quite common to have). The country which im currently in doesn't show up, only the colonizer country.

Visitor

i wanted to buy spotify premium but it said i needed a state (which aren't in my country) but when i tried to change it from the colonizer country (quite common to have). The country which im current...

Eni

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Paying via phone bill

Hi, so ive had premium for about a year now, and always paid through my phone bill, which was really useful for me. I've just become a student though and so applied for the student premium at half price, which went through fine, but now I only have t...

Casual Listener

Hi,   so ive had premium for about a year now, and always paid through my phone bill, which was really useful for me. I've just become a student though and so applied for the student premium a...

Oroa

Visitor

2677 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

same address duo account

PlanPremium duoCountryFrance Hi, I'm currently trying to create an account for my mom, so I subscribe to the duo plan, so we can have both our account (she didn't have one prior this) I put our French address, and we do both live there. The only thin...

Newbie

Plan Premium duo Country France   Hi, I'm currently trying to create an account for my mom, so I subscribe to the duo plan, so we can have both our account (she didn't have one prior this)&...

Luan

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Changed from single premium to Premium Duo

Plan Premium Duo PremiumCountry Australia Device Account 1. Samsung Tablet Account 2 Macbook air 2020(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android and mac(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecent...

Newbie

Plan Premium Duo  Premium Country Australia    Device  Account 1. Samsung Tablet Account 2 Macbook air  2020 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operati...

Luan

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

404 Error Page for Premium Student

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multiple devices and browsers (Safari, Chrome, Edge) but...

Newbie

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multi...

Luan

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero pasarme a premium pero la pantalla de premium esta en otro idioma

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

Visitor

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

Yordan

Moderator

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Lost account with Spotify premium

FreeUnited StatesGalaxy S9+AndoirdHello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or email. On the account I have my debit card linked and have auto re...

Visitor

  Free United States Galaxy S9+ Andoird Hello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or...

Not applicable

732 Views

2 replies

0 likes

  • 732 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluelight card

I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?

Visitor

I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?

Pempem

Visitor

1163 Views

2 replies

0 likes

  • 1163 Views
  • 2 replies
  • 0 likes

Gift card Zimbabwe

How do I buy gift cards for Spotify Zimbabwe?

Casual Listener

How do I buy gift cards for Spotify Zimbabwe?

Zimhustle

Visitor

2721 Views

6 replies

0 likes

  • 2721 Views
  • 6 replies
  • 0 likes

Can only use 2 devices between 2 users on a Spotify duo plan

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?

Visitor

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?

kaworu_bloodpaw

Roadie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes