Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62577 Views
43 replies
3 likes

62577 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8119 Views
23 replies
2 likes

8119 Views
23 replies
2 likes

Superuser Contribution Reembolso

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

New user
Visitor
Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.
2023-03-06 3:59:15 PM
2023-03-07 11:54:43 AM
Vasil
Moderator
144 Views
1 replies
0 likes

144 Views
1 replies
0 likes

Superuser Contribution I have been charged twice a month since November 2022 with different amount

the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month

New user
Visitor
the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month
2023-03-06 4:02:40 AM
2023-03-07 10:20:10 AM
Joan
Moderator
165 Views
1 replies
0 likes

165 Views
1 replies
0 likes

Superuser Contribution Amount deducted but dont get refreshed and shows only free account

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so please cancel the subscription and i dont want it

Kashyappandya
Newbie
As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so pl...
2023-03-06 12:52:52 PM
2023-03-07 10:13:11 AM
Vasil
Moderator
123 Views
1 replies
0 likes

123 Views
1 replies
0 likes

Superuser Contribution Why am I being charged again

I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march

New user
Visitor
I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march
2023-03-06 3:11:47 AM
2023-03-07 10:05:40 AM
Alex
Spotify Legend
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Purchased 2 subcriptions what will happen?

Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but the next billing date is set to next year April. W...

Lameguy101
Newbie
Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but...
2023-03-05 2:40:49 PM
2023-03-07 5:42:15 AM
Maxim
Spotify Star
116 Views
1 replies
0 likes

116 Views
1 replies
0 likes

I'm not able to see 12 months premium at ₹299 offer

I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available

New user
Visitor
I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available
2023-03-07 5:34:53 AM
2023-03-07 5:42:07 AM
Prague
Spotify Star
732 Views
2 replies
1 likes

732 Views
2 replies
1 likes

Cancancela

Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar

New user
Visitor
Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar
2023-03-06 3:55:28 PM
2023-03-06 8:17:52 PM
BabyEcho0_YT
Roadie
128 Views
1 replies
0 likes

128 Views
1 replies
0 likes

Can I get 4 free months of subscription to celebrate the 10th anniversary o

Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?

New user
Visitor
Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?
2023-03-06 5:47:10 PM
2023-03-06 8:12:05 PM
BabyEcho0_YT
Roadie
150 Views
1 replies
0 likes

150 Views
1 replies
0 likes

I need a refund pleasee

i Plan Free/Premium I got charged 5$ and I don't even want to pleasee I want to cancel subscription Country JORDAN Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung a03s Operating SystemAAnd (iOS 10, Android Oreo, Windows 10,etc.) An...

AlexDababneh
Casual Listener
i &nbs...
2023-03-06 7:50:20 PM
2023-03-06 7:57:01 PM
BabyEcho0_YT
Roadie
104 Views
1 replies
0 likes

104 Views
1 replies
0 likes

Refund request

I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for

New user
Visitor
I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for
2023-03-06 11:37:29 AM
2023-03-06 2:57:46 PM
kaworu_bloodpaw
Roadie
160 Views
1 replies
0 likes

160 Views
1 replies
0 likes

Superuser Contribution Upgrading to Spotify Duo but just paid for my current premium subscription...

My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i just pay the difference of $3.00 OR will I just be charged $12.99 on ...

JennyGC
Visitor
My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i j...
2020-03-04 2:56:49 PM
2023-03-06 8:40:48 AM
Alex
Spotify Legend
13694 Views
10 replies
0 likes
Premium

13694 Views
10 replies
0 likes

Duo doesnt work

Hello,I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while trying to get the account, but it keeps telling me that...

lagoethe
Visitor
Hello, I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while tr...
2023-03-05 4:29:52 PM
2023-03-05 12:12:05 AM
Billy-J
Spotify Star
136 Views
1 replies
0 likes

136 Views
1 replies
0 likes

i forgot to cancel spotify premium and i need my money back

please refund me and remove yhe spotify premium from my account. i really need the money please

New user
Visitor
please refund me and remove yhe spotify premium from my account. i really need the money please
2023-03-05 8:24:28 AM
2023-03-05 12:09:29 AM
Billy-J
Spotify Star
148 Views
1 replies
0 likes

148 Views
1 replies
0 likes

Can I upgrade Spotify Premium with Hulu to Duo and keep Hulu?

I currently have a Premium Spotify account with Hulu. My husband has mentioned wanting to join Spotify. Is it possible to upgrade to duo and not lose Hulu?

New user
Visitor
I currently have a Premium Spotify account with Hulu. My husband has mentioned wanting to join Spotify. Is it possible to upgrade to duo and not lose Hulu?
2023-03-05 5:43:40 AM
2023-03-05 12:08:30 AM
Billy-J
Spotify Star
439 Views
1 replies
0 likes

439 Views
1 replies
0 likes

Disabling ads for Duo

PlanPremiumCountry DevicePixel 7 ProOperating SystemAndroid My Question or IssueWhen I start the app I get an ad for Duo even if I have premium. I dismiss it but it will show up again next day or so. Why? If i habe premium I 9ay for no ads.And, if I ...

fooobar
Music Fan
Plan Premium Country Device Pixel 7 Pro Operating System Android My Question or Issue When I start the app I get an ad for Duo even if I have premium. I dismiss it bu...
2023-03-01 9:17:16 AM
2023-03-05 12:07:34 AM
Billy-J
Spotify Star
295 Views
1 replies
0 likes

295 Views
1 replies
0 likes

I have done paying for my 1 year premium membership but it didn't start

Plan didn't started but i have done paying for it.

Kartik_mehra
Newbie
Plan didn't started but i have done paying for it.
2023-03-05 8:12:26 PM
2023-03-05 12:04:52 AM
Billy-J
Spotify Star
117 Views
1 replies
0 likes

117 Views
1 replies
0 likes

How to unsubscribe from Spotify without accessing your account (By card nu)

I gave my child a card and now he has forgotten his password and login and I can't unsubscribe

Light3739
Visitor
I gave my child a card and now he has forgotten his password and login and I can't unsubscribe
2023-03-05 5:14:48 PM
2023-03-05 12:01:00 AM
Billy-J
Spotify Star
160 Views
1 replies
0 likes

160 Views
1 replies
0 likes

Superuser Contribution Change hulu account associated with spotify subscription.

I recently tried to set up the hulu account that comes with the spotify student plan. I remember being asked if I already had an account or if I wanted to make a new account at one point. I clicked on the new account option, but it proceeded to sign ...

bolcol1
Newbie
I recently tried to set up the hulu account that comes with the spotify student plan. I remember being asked if I already had an account or if I wanted to make a new account at one point. I clicked o...
2023-03-05 1:06:03 AM
2023-03-05 1:21:21 PM
Joan
Moderator
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Superuser Contribution Importar listas de reproducción desde YouTube music?

Estoy intentando pasar listas de reproducción de YouTube music a Spotify pero no deja contraté por un mes para probar la app pero si no me puedo traer mi música prefiero quedarme dónde la tengo organizada!

New user
Visitor
Estoy intentando pasar listas de reproducción de YouTube music a Spotify pero no deja contraté por un mes para probar la app pero si no me puedo traer mi música prefiero quedarme dónde la tengo organ...
2023-03-04 6:42:32 PM
2023-03-05 12:57:04 PM
Alex
Spotify Legend
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

Superuser Contribution Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've had premium individual for a while and trying to change my plan to duo, when I go to cha...

Courtney25
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've ha...
2023-03-04 6:02:43 PM
2023-03-05 12:34:53 PM
Joan
Moderator
138 Views
1 replies
0 likes

138 Views
1 replies
0 likes

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