Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5264 Views
  • 23 replies
  • 2 likes
  • 5264 Views
  • 23 replies
  • 2 likes

Money deducted from bank but premium access wasn't given

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Can 2 users on Duo share the same stream?

PlanDuoCountry UK DeviceMac desktop, iPads & IPhones, Sonos systemOperating SystemIOS 11.7 My Question or IssueThe title says it all really; can my partner and I listen to playlists or services that I previously created? Or must they create their own...

  • Regular
  • Plan Duo Country UK   Device Mac desktop, iPads & IPhones, Sonos system Operating System IOS 11.7   My Question or Issue The title says it all really; can my partner and I lis...
  • Maxim
  • Spotify Star
  • 981 Views
  • 7 replies
  • 0 likes
  • 981 Views
  • 7 replies
  • 0 likes

Not eligible for 4 months subscription

Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.

  • Visitor
  • Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Gift Card in ARGENTINA

Hi, I cannot find any way to get a gift card to give as a present in Argentina.is there any official retailer here?can I become one (generating and selling PIN codes) Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, A...

  • Visitor
  • Hi,  I cannot find any way to get a gift card to give as a present in Argentina. is there any official retailer here? can I become one (generating and selling PIN codes)   Device (iPh...
  • Billy-J
  • Spotify Star
  • 2240 Views
  • 1 replies
  • 0 likes
  • 2240 Views
  • 1 replies
  • 0 likes

I am having issues using Spotify gift cards

It gives me an error message when putting in my gift card code and will not apply it to my account

  • Visitor
  • It gives me an error message when putting in my gift card code and will not apply it to my account
  • Billy-J
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why i c'ant have spotify prenium. (I never had prenium before)

This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are not eligible for that plan, Here are some other ways...

  • Visitor
  • This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are n...
  • Eni
  • Moderator
  • 322 Views
  • 7 replies
  • 0 likes
  • 322 Views
  • 7 replies
  • 0 likes

Payment done rupees 25 but not got activated for one week plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Random charge

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a £3.99 charge from spotify come off my bank account which is an account I don't u...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jose_M
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice by Spotify and Google Play

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending

  • Casual Listener
  • I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending  
  • Jose_M
  • Spotify Star
  • 471 Views
  • 6 replies
  • 0 likes
  • 471 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling 3 month Premium early

I'm just curious, If I cancel a 3 month trial for 99c early, like one month early, will it end on the day I cancelled it or will it end when the 3 months is over. Because whenever I press cancel subscrpition is says it will switch to free mode.

  • Casual Listener
  • I'm just curious, If I cancel a 3 month trial for 99c early, like one month early, will it end on the day I cancelled it or will it end when the 3 months is over. Because whenever I press cancel subs...
  • Lyubka
  • Moderator
  • 24614 Views
  • 8 replies
  • 0 likes
  • 24614 Views
  • 8 replies
  • 0 likes

Can you cancel a three month premium subscription after one month and later continue?

My Question or IssueSo can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left?Because I don´t need offline music for another 3 months...

  • Casual Listener
  • My Question or Issue So can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left? ...
  • kaworu_bloodpaw
  • Roadie
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD. YES, I DID CHECK ...

  • Casual Listener
  • I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD.  THE NEW CARD WON'T GO THROUGH.     IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCL...
  • kaworu_bloodpaw
  • Roadie
  • 1679 Views
  • 2 replies
  • 0 likes
  • 1679 Views
  • 2 replies
  • 0 likes

changed country and now I cant pay the premium

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last country i was in and when i try to pay with the card of t...

  • Visitor
  • I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last countr...
  • kaworu_bloodpaw
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not reflected on account even the payment is done

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assuming a glitch, but same thing happing again is not ...

  • Visitor
  • I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assu...
  • Joan
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to I change payment method?

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant update the country without updating the payment metho...

  • Visitor
  • My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant up...
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

i pay for premium but my plan says free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. ...
  • MihailY
  • Moderator
  • 1558 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1558 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium

why i canT get premium account?

  • Visitor
  • why i canT get premium account?
  • Novy
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes