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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148325 Views

69 replies

10 likes

Premium for Family
  • 148325 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93845 Views

89 replies

4 likes

  • 93845 Views
  • 89 replies
  • 4 likes

Premium subscription was disappeared

Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь. План Премиум Страна Польша Устройство Сяоми 11т про Операционная система Андроид Мой вопрос или проблема Я забыл аннулирова...

Newbie

Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь.   План   Премиум   Страна   Польша   ...

Jose_M

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Wrong account while buying premium

Plan Premium Country Indonesia Device Iphone 14 Operating System IOS 17.4 My Question or Issue Hey i just buy premium last night, but i log in into a wrong account, bcs my username is and my other account is , is there anyway that i can transfer my ...

Newbie

Plan Premium Country Indonesia Device Iphone 14 Operating System IOS 17.4   My Question or Issue Hey i just buy premium last night, but i log in into a wrong account, bcs my ...

Jose_M

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Using Currys gift cards to by Spotify premium

Does anyone know if you can use a Currys gift card to buy Spotify premiumPlanPremiumCountryUK My Question or IssueDoes anyone know if you can use a Currys gift card to buy Spotify premium?

Casual Listener

Does anyone know if you can use a Currys gift card to buy Spotify premium Plan Premium Country UK    My Question or Issue Does anyone know if you can use a Currys gift card to buy Sp...

Maxim

Spotify Star

1144 Views

1 replies

0 likes

  • 1144 Views
  • 1 replies
  • 0 likes

Free Trial + Subscription?

PlanFree/PremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17.4.1 My Question or IssueI have a free Premium 3 months trial active, and recently got a 3 months Premium gift. If I redeem the code, will it stack up and I will have 6 months Premium...

Newbie

Plan Free/Premium Country Germany Device iPhone 12 Operating System iOS 17.4.1   My Question or Issue I have a free Premium 3 months trial active, and recently got a 3 months Premium g...

osornios

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to take gift cards ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been trying for months to load gift cards onto my account. I just got charged while I ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Maxim

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

I have a coupon but i cant find the coupon field

PlanPremium DouCountry DeviceiPhone 11 pro maxOperating SystemiOS My Question or Issue i have a discount coupon but i cant find the field to use it. i would like to get a discount on my plan with this coupon. please assist, thank you.

Visitor

Plan Premium Dou Country   Device iPhone 11 pro max Operating System iOS    My Question or Issue   i have a discount coupon but i cant find the field to use it. i would...

Maxim

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Spotify Kids not available on Premium Duo?

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my recommendations. So, I dutifully head over and upgra...

Visitor

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my r...

sharanam

Visitor

1254 Views

2 replies

4 likes

  • 1254 Views
  • 2 replies
  • 4 likes

April 2024: Price increase: I cannot find the new Premium Basic Tier?

Hi,I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK.I've read on multiple news outlets a new Basic tier is possibly launching that will be the previous price without Audiobooks. Is this ...

Roadie

Hi, I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK. I've read on multiple news outlets a new Basic tier is possibly launchi...

bradavon

Roadie

3801 Views

2 replies

1 likes

  • 3801 Views
  • 2 replies
  • 1 likes

i'm traveling and spotify won't let me pay for premium i'm in wrong country

I'm traveling and spotify stopped. It prompts me to pay for premium but only in the last country i was in. It won't let me pay for that because my payment methods are not from that country. When I go to change countries, it shows me the last country ...

Newbie

I'm traveling and spotify stopped. It prompts me to pay for premium but only in the last country i was in. It won't let me pay for that because my payment methods are not from that country. When I go...

Maxim

Spotify Star

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution my ten hour top up won’t work

i’ve used my 15 hours of audiobook listening time. now, it’s just telling me that i’ve used my 15 hours of listening time, and that i *can* use my top up hours, but it won’t let me actually use them.

Visitor

i’ve used my 15 hours of audiobook listening time. now, it’s just telling me that i’ve used my 15 hours of listening time, and that i *can* use my top up hours, but it won’t let me actually use them.

Elena

Moderator

1491 Views

1 replies

0 likes

  • 1491 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't subscribe on premium podcast

I'm a premium user and I'm trying to subscribe to a paid podcast and I can't. The message that appears is "unable to load, please refresh the page and try again." The link to the podcast is "https://podcasters.spotify.com/pod/show/petra-popovici/subs

Newbie

I'm a premium user and I'm trying to subscribe to a paid podcast and I can't. The message that appears is "unable to load, please refresh the page and try again." The link to the podcast is "https://...

Elena

Moderator

532 Views

3 replies

1 likes

  • 532 Views
  • 3 replies
  • 1 likes

Me van a cobrar doble por actualizar mi pago?

No contaba con saldo en mi tarjeta y por eso me llego una alerta de facturación, es por eso que hoy recargue mi tarjeta y al momento de darle actualizar, me cambio la fecha de pago, mi preocupación es si me van a cobrar doble, ya que mi pagos eran to...

Visitor

No contaba con saldo en mi tarjeta y por eso me llego una alerta de facturación, es por eso que hoy recargue mi tarjeta y al momento de darle actualizar, me cambio la fecha de pago, mi preocupación e...

Billy-J

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

weekly premium not registered on pc

PlanPremiumCountryindonesiaDevicedesktopOperating Systemwindows My Question or Issuemy spotify acc on pc is still on free even though i bought a weekly premium plan and it works on my phone using the same acc

Visitor

Plan Premium Country indonesia Device desktop Operating System windows   My Question or Issue my spotify acc on pc is still on free even though i bought a weekly premium plan and it wo...

Billy-J

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Premium Duo only showing premium for one person and not the other

Premium Duo only showing premium for one person and not the other. I already had him delete and redownload and check for updates. Attached is mine vs his and we triple checked the accounts PlanPremium DuoCountry Device(iPhone 14 pro)Operating System(...

Casual Listener

Premium Duo only showing premium for one person and not the other. I already had him delete and redownload and check for updates. Attached is mine vs his and we triple checked the accounts  Pla...

Billy-J

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Need to drop premium account to join a family plan

I currently have my own premium account (USA). I want to move to my husband's family plan account. Can I migrate all my data, so I don't lose anything?

Newbie

I currently have my own premium account (USA). I want to move to my husband's family plan account. Can I migrate all my data, so I don't lose anything?

Billy-J

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Premium content not showing on partners DUO account

Hi, I have a DUO account and I can access premium content I.e the Britney Spears audio 'The Woman in Me' but this is still locked content on my partners account. We have checked that DUO is correctly assigned and we have logged in and out of her acco...

Casual Listener

Hi,   I have a DUO account and I can access premium content I.e the Britney Spears audio 'The Woman in Me' but this is still locked content on my partners account. We have checked that DUO is ...

yoshimiyum

Casual Listener

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Tried Student discount but didn't verify school. They charged me and gave me nothing.

I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded. They also never notified me that they charged my ...

Newbie

I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded...

MartinT

Spotify Legend

626 Views

3 replies

0 likes

  • 626 Views
  • 3 replies
  • 0 likes