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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1410 Views
  • 19 replies
  • 1 likes
  • 1410 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47345 Views
  • 20 replies
  • 3 likes
  • 47345 Views
  • 20 replies
  • 3 likes

My subscription

I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist When I tried to skip music or after 30 minutes it’s starting to play t...

  • Visitor
  • I subscribe for premium plan but on my app it’s saying that I have the free plan but when I try to chance to premium it says that I have premium plan , I have the premium playlist  When I tried...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duo account

Beste lezers Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ??

  • Visitor
  • Beste lezers  Samen met mijn zoon heb ik een duo account. Nu heeft hij een nieuwe telefoon en de spotify app erop gezet. Hij kan echter alleen in mijn account komen. Iemand een idee ?? 
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trail 3 months but no premium features

Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available.Also in my account i can see that there should be a premium subscription, but the cur...

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  • Newbie
  • Prologue Added the 3 months for free and than 9,99 p/m trail. In my account i have an invoice (0,00 for now) and that spotify premium individual should be available. Also in my account i can see t...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopping payment

I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative

  • Visitor
  • I just canceled my spotify account , how do I get in touch with someone from spotify to stop payment from going through so I don't go negative
  • OscarDC
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment problem....

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I literally tried everything...

  • Visitor
  • I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I l...
  • OscarDC
  • Moderator
  • 316 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month free trial

Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot play music anymore on spotify cuz my plan was disap...

  • Visitor
  • Hello! Spotify Korea provided 3 month free trial in late july. I started my 3 month free trial on july 24 kst so it was until november 24. I even have an email receipt. However I just found I cannot ...
  • Yordan
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

  • Casual Listener
  • I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
  • ievali
  • Visitor
  • 1428 Views
  • 7 replies
  • 2 likes
  • 3D
    fail
    Payment
    Security
  • 1428 Views
  • 7 replies
  • 2 likes

Superuser Contribution Not getting what I'm paying for

Family premium plan United States Apple iPhone 12ios 15.6 this weekend I signed up for family premium for three free months for free. I invited my four children. I have been listening to my podcasts since that time, and they all still have ads. Not o...

  • Casual Listener
  •   Family premium plan  United States  Apple iPhone 12 ios 15.6   this weekend I signed up for family premium for three free months for free. I invited my four children. I ha...
  • Alex
  • Spotify Legend
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Automatic found guilty?

Like Google, is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contact. The opposite way and very user unfriendlyI save my pla...

  • Casual Listener
  • Like Google,  is Spotify now auto-accusing its best members? I have put many efforts in my playlists (Beukenoot) and now i have been auto-accused. First they kill you and then you have to contac...
  • Maxim
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso on the 16th of august i had $15 taken from my account by spotify and on the 26th another $...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so on t...
  • Loxer
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

free 3 month trial

Plan: free 3 month trial Free/PremiumCountry USA DeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered my account to start the free 3 month trial and my bank account was billed $10 after registering.

  • Visitor
  •   Plan: free 3 month trial  Free/Premium Country USA    Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I reg...
  • Loxer
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being over charged $11.30 for my premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dinah14
  • Visitor
  • 2181 Views
  • 6 replies
  • 1 likes
  • 2181 Views
  • 6 replies
  • 1 likes

Can't Join Family Subscription

Family SubscriptionPremiumSpain Hi, My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and we do live in the same house. Your assistance will be greatly appreciate...

  • Casual Listener
  • Family Subscription Premium Spain   Hi,   My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and...
  • Maxim
  • Spotify Star
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding a new payment method forced me to change subscription?

Recently i have a new card, so to extend my subscription i needed to add new payment method. When I pressed magic button "add payment method" for some reason they showed me that I'm going to buy premium for duo (even tho I had a student subscription)...

  • Casual Listener
  • Recently i have a new card, so to extend my subscription i needed to add new payment method.  When I pressed magic button "add payment method" for some reason they showed me that I'm going to b...
  • DemiBoiFrostt
  • Visitor
  • 1115 Views
  • 10 replies
  • 2 likes
  • 1115 Views
  • 10 replies
  • 2 likes

Premium duo

I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks

  • Newbie
  • I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks 
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Freeze account?

Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few months later?

  • Visitor
  • Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few month...
  • Ximzend
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Payment

I would like to process my premium payment 

  • Newbie
  • I would like to process my premium payment 
  • Bittencourt
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

How can I gift 6 months of Premium to a friend in Canada?

I'm aware of gift cards for those in the US, but I need something that will work in Canada.

  • Visitor
  • I'm aware of gift cards for those in the US, but I need something that will work in Canada.
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Changing from Family to normal Premium

At the moment I‘m part of a family subscription but I want to change it to my own premium subscription. In my account settings I didn‘t saw the possibility to simply change the subscription Model. Do I Need to cancel it and start a new premium plan o...

  • Newbie
  • At the moment I‘m part of a family subscription but I want to change it to my own premium subscription.  In my account settings I didn‘t saw the possibility to simply change the subscription Mo...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes