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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14924 Views
  • 27 replies
  • 2 likes
  • 14924 Views
  • 27 replies
  • 2 likes

Superuser Contribution Re subcribe problem

My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again

  • Visitor
  • My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
  • Dian
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seems your spending limit was exceeded.

Why I receive this message after I tried to purchase Spotify premium.Spotify'Oops, seems your spending limit was exceeded. Please try again or use another payment method.'(I didn't use a credit card.)

  • Casual Listener
  • Why I receive this message after I tried to purchase Spotify premium. Spotify 'Oops, seems your spending limit was exceeded. Please try again or use another payment method.' ...
  • bonksun
  • Regular
  • 3093 Views
  • 6 replies
  • 0 likes
  • 3093 Views
  • 6 replies
  • 0 likes

Solved!! Leaving Duo continues to next pay period?

PlanDuoCountryUnited StatesDeviceVariousOperating SystemVarious My Question or IssueI am currently on Spotify Duo, if I change my subscription to a solo subscription the day after I pay for Duo. Will my duo still have spotify premium until the next p...

  • Newbie
  • Plan Duo Country United States Device Various Operating System Various   My Question or Issue I am currently on Spotify Duo, if I change my subscription to a solo subscription the day ...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar pagos desconocidos

Hola!Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67).No sé a qué usuario corresponden esos pagos pero necesito cancelarlos, dejar de pagar esos planes que...

  • Newbie
  • Hola! Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses.   Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67). No sé a qué usuario corresponden esos...
  • Dian
  • Spotify Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

I deleted Facebook but linked Spotify account is still being charged

PlanPremium IndividualCountryEnglandDevice(Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra)Operating System(Android Snow Cone, Android Tiramisu) My Question or IssueI recently deleted my Facebook account (permanently) but I forgot that it was the ac...

  • Regular
  •   Plan Premium Individual Country England Device (Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra) Operating System (Android Snow Cone, Android Tiramisu)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Error al pagar.

Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?

  • Visitor
  • Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?
  • Billy-J
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Can't log in to cancel subscription

Hey guys,I am unable to access my account but I have a subscription with it.How can I cancel my subscription without being able to access my account?

  • Visitor
  • Hey guys, I am unable to access my account but I have a subscription with it. How can I cancel my subscription without being able to access my account?
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

devolucion dinero

descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium

  • Visitor
  • descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium
  • Jose_M
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • crossjd
  • Casual Listener
  • 3006 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 3006 Views
  • 12 replies
  • 0 likes

Superuser Contribution Just paid for premium, but my account is still on the basic free plan.

I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?

  • Visitor
  • I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?
  • Elena
  • Moderator
  • 371 Views
  • 4 replies
  • 0 likes
  • 371 Views
  • 4 replies
  • 0 likes

"Payment method and country don't match" error

After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment method and country don't match" error on the Spotify si...

  • Newbie
  • After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment meth...
  • Maxim
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Individual Subscription

I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscription for Hulu. What do I do? How can I cancel my Hu...

  • Visitor
  • I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscrip...
  • Maxim
  • Spotify Star
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Cannot redeem gift card

None of the below inmation is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....

  • Newbie
  • None of the below inmation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Maxim
  • Spotify Star
  • 620 Views
  • 2 replies
  • 0 likes
  • 620 Views
  • 2 replies
  • 0 likes

Abo ändern von Spotify Premium Family zu Spotify Premium

Wenn ich versuche mein Abo von Spotify Premium Family zu Spotify Premium anzupassen, kommt folgende Meldung: Wir können dein Abo leider nicht umstellen. Das kann verschiedene Gründe haben. Vielleicht bist du nicht berechtigt, dieses Abo zu nutzen. Od...

  • Visitor
  • Wenn ich versuche mein Abo von Spotify Premium Family zu Spotify Premium anzupassen, kommt folgende Meldung:    Wir können dein Abo leider nicht umstellen. Das kann verschiedene Gründe ha...
  • Billy-J
  • Spotify Star
  • 3003 Views
  • 7 replies
  • 1 likes
  • 3003 Views
  • 7 replies
  • 1 likes

Premium Duo: partner account remains free, not premium

Plan: DuoCountry: CanadaMy Question or Issue: I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is correct, so why is the account not a premium one?

  • Casual Listener
  • Plan: Duo Country: Canada My Question or Issue:  I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is ...
  • Billy-J
  • Spotify Star
  • 2099 Views
  • 6 replies
  • 0 likes
  • 2099 Views
  • 6 replies
  • 0 likes

Family members are being told that the family plan is being canceled when it's not

PlanFamily PremiumCountrySpainMy Question or IssueI recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is being canceled whilst me, the host, I haven't received anything...

  • Visitor
  • Plan Family Premium Country Spain My Question or Issue I recently changed to Family Plan along with some of my family members. Suddenly they got 3 emails each telling them that the premium is be...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Premium code does not work because of wrong country

PlanFree/PremiumCountryCanada/Germany My Question or IssueI bought myself a Premium voucher and tried to redeem it but I got the error message saying that the code is invalid in my country. My account is german but I'm in Canada now for the whole yea...

  • Newbie
  • Plan Free/Premium Country Canada/Germany   My Question or Issue I bought myself a Premium voucher and tried to redeem it but I got the error message saying that the code is invalid in my c...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes