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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21926 Views

28 replies

4 likes

  • 21926 Views
  • 28 replies
  • 4 likes

Superuser Contribution Why was hulu removed from the premium bundle and not notified!

I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu

Visitor

I use to have Hulu with my spotify account. but now i cant log in hulu and there was no notification that Spotify remove our hulu

_saint

Regular

897 Views

2 replies

0 likes

  • 897 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error de facturación

Me suscribi al plan premiums de $1.299 y me debitaron $2.065 de mí cuenta.

Visitor

Me suscribi al plan premiums de $1.299 y me debitaron $2.065 de mí cuenta.  

MihailY

Moderator

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida de 21,90

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

Visitor

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!  

Eni

Moderator

443 Views

1 replies

0 likes

Account
  • 443 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit card from another country

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?

Newbie

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕

Susan_GP

Moderator

1033 Views

3 replies

0 likes

  • 1033 Views
  • 3 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

My question.I am currently on a Premum plan that I bought as an annual subscription. That plan shows that it renews in August 2024. I am tryign to upgrade to Duo today, but it make it look like it will start charging me $10.99/mo today, and $14,99 in...

Visitor

My question. I am currently on a Premum plan that I bought as an annual subscription.  That plan shows that it renews in August 2024.  I am tryign to upgrade to Duo today, but it make it l...

Maxim

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Premium individual subscription for ₹299 not seen anymore

Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its no longer available. Can someone help with the same...

Visitor

Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its ...

Maxim

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

paying for premium but not able to access & payment is not showing on mt account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Anyk17

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Premium family to Premium Individual

Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to change me from Family to Individual. I'm the only mem...

Visitor

Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to ch...

Anyk17

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

I am a student and cannot participate in the student plan

Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?

Casual Listener

Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?

Maxim

Spotify Star

255 Views

3 replies

0 likes

  • 255 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come I be charged 29,858 VND ($1,22) in the first trial month of a Premium account?

Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...

Visitor

Hi, I recently checked my banking account as a monthly financial checking habit.  I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...

Yordan

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my Premiun in my phone

PlanDuo/PremiumPerú Device(Motorola One 5G Ace) My Question or IssueOkey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots. Phonehttps://imgur.com/gt...

Casual Listener

Plan Duo/Premium Perú   Device (Motorola One 5G Ace)   My Question or Issue Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even hav...

Vasil

Moderator

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium plan is not active yet

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till nowSo i want to refund my money

Visitor

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till now So i want to refund my money

Yordan

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

Visitor

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....

Yordan

Moderator

1007 Views

4 replies

1 likes

  • 1007 Views
  • 4 replies
  • 1 likes

Why can't I change plans?

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

Visitor

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

Maxim

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Spotify canseled my student premium without notice, and charged me full price 3 months in a row

PlanStudent/PremiumCountryUkraineDevicePhone, PCOperating SystemAndroid 13, Windows 10 My Question or IssueHello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not...

Casual Listener

Plan Student/Premium Country Ukraine Device Phone, PC Operating System Android 13, Windows 10   My Question or Issue Hello, I have always had a student subscription, but for the l...

LZEDMITRIY

Casual Listener

314 Views

2 replies

0 likes

  • 314 Views
  • 2 replies
  • 0 likes

Não consigo cancelar minha assinatura

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso não consigo cancela-lo

Visitor

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso nã...

Luan

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

Visitor

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...

Kiril

Moderator

296 Views

2 replies

0 likes

  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

Visitor

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

Kiril

Moderator

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes