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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4187 Views
  • 23 replies
  • 2 likes
  • 4187 Views
  • 23 replies
  • 2 likes

I made a subscription for spotify duo, paid for spotify duo, and spotif gave me the individual premi

PlanSubscribed for premium duo, but spotify gave me premium individual CountryBrazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s21Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueI subsc...

  • Casual Listener
  • Plan Subscribed for premium duo, but spotify gave me premium individual  Country Brazil   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s21 Operating Sys...
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Solved!! What happens to credit on Individual Premium if invited to Family

PlanIndividual Premium switching to Family PremiumCountryCanadaMy Question or IssueMy son received gift cards for Spotify. We already have a Family Premium plan. I cannot redeem the code on Family as it is only for Individual.If he joins as an indivi...

  • Casual Listener
  • Plan Individual Premium switching to Family Premium Country Canada My Question or Issue My son received gift cards for Spotify.  We already have a Family Premium plan.  I cannot redeem...
  • AdamDam
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autopay for 450Rs.

I would like to avail the 4months of Premium service free and I am from India.When I entered my UPI details, it prompts for Autopay message where it says I would be charged 450 Rs upfront.My question is what if I dont like Spotify premium during my f...

  • Casual Listener
  • I would like to avail the 4months of Premium service free and I am from India. When I entered my UPI details, it prompts for Autopay message where it says I would be charged 450 Rs upfront. My ques...
  • 25595511ccc
  • Visitor
  • 2905 Views
  • 5 replies
  • 1 likes
  • 2905 Views
  • 5 replies
  • 1 likes

No Premium

Hello , I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is more than ten hours later ) the app still shows the upgrade...

  • Newbie
  • Hello ,  I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is m...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months free premium issue

My Question or IssueHi,I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free trial?thanks

  • Visitor
  • My Question or Issue Hi, I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free t...
  • Vasil
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

subscription to premium

I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!

  • Visitor
  • I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!  
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Can I extend my premium after changing payment method to another country

I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey. Now I have come to the USA and will stay here for 9 months. Yes, I know I can use premium in any country, but my que...

  • Casual Listener
  • I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey.   Now I have come to the USA and will stay here for 9 mon...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

How to activate my Spotify gift card

My Question or Issue I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier did not activate it?

  • Newbie
  •     My Question or Issue  I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier ...
  • Adan3
  • Visitor
  • 14519 Views
  • 2 replies
  • 1 likes
  • 14519 Views
  • 2 replies
  • 1 likes

Superuser Contribution No me reconoce las tarjetas

Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)

  • Casual Listener
  • Plan: Premium Country: Argentina   My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...
  • javidsilva
  • Visitor
  • 415 Views
  • 6 replies
  • 0 likes
  • 415 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify/hulu

se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very short promo but recently i missed a payment due to ...

  • Visitor
  • se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very ...
  • Dian
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i'm getting charge if i'm supposed to have 2 months free trial?

PlanPremiumCountryColombia Device(iPhone 13)Operating System(iOS 10) My Question or IssueI actived my premium plan starting november and the promo I got in the moment was two months spotify free, I supposed to get my first payment on January, why I'm...

  • Visitor
  •   Plan Premium Country Colombia   Device (iPhone 13) Operating System (iOS 10)   My Question or Issue I actived my premium plan starting november and the promo I got in the...
  • Alex
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Do I have to pay for the Premium again after changing the region in the settings?

My Question or IssueI live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in the settings to USA and add an American payment method,...

  • Casual Listener
  • My Question or Issue I live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in th...
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    region
  • 323 Views
  • 1 replies
  • 0 likes

Charged for subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

  • Newbie
  • II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
  • Tricia88
  • Visitor
  • 4770 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 4770 Views
  • 3 replies
  • 0 likes

Superuser Contribution my spotify wont stop asking me to update my payment

I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family plan has shown me that they have been charged the 16...

  • Newbie
  • I used up my 3 free months and then joined a family plan. Everyone's spotify in the plan has been working great but mine won't stop telling me to update the payment. My roommate who made the family p...
  • Dian
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Money deducted from account but no premium

I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE because I tried buying it 2 times!!! Please help. I have...

  • Visitor
  • I opted for free premium, money deducted from my account ₹2 twice(2 transactions) and apps showing payment failure!! I got no premium plus 450 rupees gonna be auto debited from my account TWICE becau...
  • HalfNathan
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

6 month premium code

I have a code for 6 months premium but I dont know where to type it in. Can someone help me?

  • Visitor
  • I have a code for 6 months premium but I dont know where to type it in. Can someone help me?
  • HalfNathan
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta prepaga UALA,MERCADO PAGO, BRUBANK. ARGENTINA. No aceptada

PlanFree/PremiumCountryArgentinaDeviceSamsung S9 plusOperating SystemAndroid 10 My Question or IssueYa el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, ahora intente pagar nuevamente y no me reconoce la tarde. intente con "MERCADO ...

  • Visitor
  • Plan Free/Premium Country Argentina Device Samsung S9 plus Operating System Android 10   My Question or Issue Ya el mes de abril pude pagar con la tarjeta UALA prepaga normalmente, aho...
  • Dian
  • Spotify Legend
  • 2114 Views
  • 3 replies
  • 1 likes
  • 2114 Views
  • 3 replies
  • 1 likes

Superuser Contribution Duo Subscription Not Showing

Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan which shouldn't be showing. Please help me get back...

  • Newbie
  • Hi, I purchased Spotify Duo Plan on 30/11/22 and I even got the receipt where it clearly says that I purchased the Duo but I didn't get the prompt to set up the address. I can see an individual plan ...
  • MihailY
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Subscription Issue
  • 158 Views
  • 1 replies
  • 0 likes