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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131479 Views

69 replies

10 likes

Premium for Family
  • 131479 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65224 Views

89 replies

4 likes

  • 65224 Views
  • 89 replies
  • 4 likes

Superuser Contribution Got an email that says "Time to renew Spotify Premium" - but how?

You would think that renewal would be so easy. You click the big green button in the email, get sent to your account with 2 renewal options. Buy 12 months in advance or pay monthly. Simple right? But no, Spotify has to make the most complicated way o...

Casual Listener

You would think that renewal would be so easy. You click the big green button in the email, get sent to your account with 2 renewal options. Buy 12 months in advance or pay monthly. Simple right? But...

MihailY

Moderator

1562 Views

3 replies

0 likes

  • 1562 Views
  • 3 replies
  • 0 likes

I can't login to premium account on my phone

I bought premium on my laptop with my email then I used the same email and logged in on my phone and it is not giving me premium.

Visitor

I bought premium on my laptop with my email then I used the same email and logged in on my phone and it is not giving me premium.

Maxim

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant i finish the invitation process to family premium?

I got the invitation link to join family Premium. After i confirmed i got the error message „an Error has occurred, please try again later“.My Account that wants to join has still Duo Premium Active till 3/25. Do I have to wait to join till im a free...

Newbie

I got the invitation link to join family Premium. After i confirmed i got the error message „an Error has occurred, please try again later“. My Account that wants to join has still Duo Premium Activ...

MartinT

Spotify Legend

397 Views

3 replies

0 likes

  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution Puedo irme de vacaciones con plan duo familiar?

En unas semanas me voy de vacaciones dentro del mismo país con mi pareja con quien comparto el plan duo, podré seguir escuchando la música?

Visitor

En unas semanas me voy de vacaciones dentro del mismo país con mi pareja con quien comparto el plan duo, podré seguir escuchando la música?

Ivelina

Moderator

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Se me debito el pago en doble oportunidad por la vigencia del mismo mes

Realicé el pago del plan que actualmente tengo, al ser de estudiante por un valor de $ 9.300,00 y al momento de observar la aplicación por la cual se realizó el pago se ven reflejados 2 descuentos por este valor, posteriormente me llegaron 2 comproba...

Visitor

Realicé el pago del plan que actualmente tengo, al ser de estudiante por un valor de $ 9.300,00 y al momento de observar la aplicación por la cual se realizó el pago se ven reflejados 2 descuentos po...

Bittencourt

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

I want to upgrade my payment to annually

I am from Nigeria. I will like to pay for one year premium individual

Visitor

I am from Nigeria. I will like to pay for one year premium individual

jataylor

Visitor

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Por qué no me han hecho el cobro del plan?

Se me tenía que cobrar el plan premium entre el 14 y el 15 de marzo, se me cobró varias veces, seis veces, dinero que se mantiene bloqueado, de dos tarjetas diferentes y aún así me sigue saliendo un anuncio de que puedo perder mi plan si no lo pago.

Visitor

Se me tenía que cobrar el plan premium entre el 14 y el 15 de marzo, se me cobró varias veces, seis veces, dinero que se mantiene bloqueado, de dos tarjetas diferentes y aún así me sigue saliendo un ...

Novy

Moderator

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have just upgraded to premium on my Mac but can’t get premium on my iphon

I had free trial on my iPhone and since it said that I could not upgrade to premium on my iPhone, I upgraded no my Mac. I have the upgrade on my Mac but not on my iPhone. How can I download the premium version to my iPhone?

Visitor

I had free trial on my iPhone and since it said that I could not upgrade to premium on my iPhone, I upgraded no my Mac. I have the upgrade on my Mac but not on my iPhone. How can I download the premi...

Novy

Moderator

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

PlanPremiumCountryIndiaDevice(PC)Operating System(Windows 10) My Question or IssueI made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Later I found out it doesn't. Then I immediately made a subscription to Full Pre...

Casual Listener

Plan Premium Country India Device (PC) Operating System (Windows 10)   My Question or Issue I made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Late...

shrikantbhosle12

Casual Listener

1867 Views

6 replies

0 likes

  • 1867 Views
  • 6 replies
  • 0 likes

unable to stop spotify monthly payment

My Question or Issue spofify does not recognize my account paying for a Duo Plan. Spotify states I have a free subscription. Yet, I am being charged for a duo subscription. I have exausted all avenues but for cancelling credit card. Any suggestions?

Visitor

    My Question or Issue   spofify does not recognize my account paying for a Duo Plan.  Spotify states I have a free subscription.  Yet, I am being charged for a duo sub...

osornios

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Cadastrei outro cartão e me cobrou 7,00 pq?

Fui atualizar pagamento e tive uma cobrança de 7 reais

Visitor

Fui atualizar pagamento e tive uma cobrança de 7 reais

Bittencourt

Spotify Star

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

Payment problems

In the current month, €7,99 was deducted from my card twice as my plan is monthly, they deducted the amount on 18th of march and the same amount on 19th of march, in this case today, pls help

Visitor

In the current month, €7,99 was deducted from my card twice as my plan is monthly, they deducted the amount on 18th of march and the same amount on 19th of march, in this case today, pls help  ...

Luan

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

my premium accouint not working on my iphone

i pay each month by credit csrd and the premium function has stopped working

Visitor

i pay each month by credit csrd and the premium function has stopped working

Bittencourt

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Month at no extra cost

Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts now then be charged 14.99 on the 24th or 17.99 on th...

Visitor

Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts n...

Maria

Moderator

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

why can i choose whatever song i want as if i’m on premium but i’m not

It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “premium” ability to choose whatever songs i want to pl...

Casual Listener

It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “pre...

Bittencourt

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Can I stay connect in two diferente de vocês at the same time with my account?

I have a Premium Duo account and start to use an old Cell phone to listen music at home. I have my account logged in my personal phone and login in the only- home-use phone. When start to listen, there is ads and recommend to me to get Premium accoun...

Casual Listener

I have a Premium Duo account and start to use an old Cell phone to listen music at home. I have my account logged in my personal phone and login in the only- home-use phone. When start to listen, the...

Bittencourt

Spotify Star

321 Views

2 replies

1 likes

  • 321 Views
  • 2 replies
  • 1 likes

Tenho o plano universitário e não toca música offline

PlanoUniversitário PaísBrasilDispositivoRealme 11x 5gSistema operacionalAndroid 13 Minha pergunta ou problemaComprei o Premium universitário, mas não toca todas as músicas das minhas playlists no offline, tem apenas algumas que tocam, e são muito pou...

Visitor

Plano Universitário  País Brasil Dispositivo Realme 11x 5g Sistema operacional Android 13   Minha pergunta ou problema Comprei o Premium universitário, mas não toca todas as músic...

Bittencourt

Spotify Star

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
  • 0 likes