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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8080 Views
  • 23 replies
  • 2 likes
  • 8080 Views
  • 23 replies
  • 2 likes

I can't get Spotify premium

I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month trial years ago and did not continue the subscript...

  • Visitor
  • I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

I asked for refund, money didn't came back

I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back

  • Visitor
  • I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Removed from family plan and completely deleted my account?

I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 路‍

  • Casual Listener
  • I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 🤷‍♂️
  • Maxim
  • Spotify Star
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Unable to get Spotify premium

Trying to purchase premium for myself and it keeps saying “ it looks like you’ve taken a trial before, which means I’m not eligible for the offer” I have taken a trial on another Spotify account a long time ago so I don’t see why it won’t let me get ...

  • Casual Listener
  • Trying to purchase premium for myself and it keeps saying “ it looks like you’ve taken a trial before, which means I’m not eligible for the offer” I have taken a trial on another Spotify account a lo...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Porque me están cobrando de más en mi plan familiar?

Soy de Perú y el plan familiar que tengo, en mi país esta s/. 29.00, pero en mi tarjeta ya dos meses se están cobrando 4 soles de más, por favor quisiera que regulen el cobro de mi plan

  • Visitor
  • Soy de Perú y el plan familiar que tengo, en mi país esta s/. 29.00, pero en mi tarjeta ya dos meses se están cobrando 4 soles de más, por favor quisiera que regulen el cobro de mi plan
  • Lyubka
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use Hulu with my spotify student account

Every time I click on the Hulu option in my services, it takes me to Hulu's website where it just gives a button saying 'resubscribe to Hulu. I have never been subbed to it, and my Spotify won't work either.

  • Visitor
  • Every time I click on the Hulu option in my services, it takes me to Hulu's website where it just gives a button saying 'resubscribe to Hulu. I have never been subbed to it, and my Spotify won't work...
  • Lyubka
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se hizo un cobro doble a mi tarjeta por el plan individual que tengo actual

Recién me llegó la notificación que se hizo el cargo a mi tarjeta por el cobro del mes de marzo, lo cual me sorprendió porque anteriormente ya me habían cobrado a inicios de marzo como por el día 2 de marzo y pues no es justo que se haga otro cobro ¿...

  • Visitor
  • Recién me llegó la notificación que se hizo el cargo a mi tarjeta por el cobro del mes de marzo, lo cual me sorprendió porque anteriormente ya me habían cobrado a inicios de marzo como por el día 2 d...
  • Vasil
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non cómplice with eu payment!

Issue: You do not recognize visa payment from another country than the one registered in Spotify, ie the Country or region selected in Spotify. This action is against the EU rules about payment processing, as " EU rules, traders are not allowed to di...

  • Regular
  • Issue: You do not recognize visa payment from another country than the one registered in Spotify, ie the Country or region selected in Spotify. This action is against the EU rules about payment pr...
  • 11126319294
  • Regular
  • 264 Views
  • 4 replies
  • 0 likes
  • 264 Views
  • 4 replies
  • 0 likes

Superuser Contribution Üyelik iptal etiğim halde para kesimesi

BEN ÜCRETSİZ ÜYELİK ALMISTIM 3 AY BOYUNCA SONRA İPTAL ETİM ÜYELİK BİTİKTEN SONRA BENDEN 20.99 TL KESDŞ İADESİNİ İSTİYORUM

  • Visitor
  • BEN ÜCRETSİZ ÜYELİK ALMISTIM 3 AY BOYUNCA SONRA İPTAL ETİM ÜYELİK BİTİKTEN SONRA BENDEN 20.99 TL KESDŞ İADESİNİ İSTİYORUM
  • Joan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne suis pas éligible au premium comment faire ?

Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte francais et je vis au Québec ? Merci pour votre aide

  • Visitor
  • Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte franc...
  • Vasil
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution mengganti premium

saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap tidak mendapatkan keuntungan premium individu 1 bu...

  • Visitor
  • saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap...
  • Lyubka
  • Moderator
  • 186 Views
  • 1 replies
  • 1 likes
  • 186 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reembolso

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

  • Visitor
  • Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.
  • Vasil
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice a month since November 2022 with different amount

the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month

  • Visitor
  • the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month
  • Joan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted but dont get refreshed and shows only free account

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so please cancel the subscription and i dont want it

  • Newbie
  • As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so pl...
  • Vasil
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes